They were rude to me and my husband, we went with documentation of our certified ford motor warranty and they kept looking at the itemized statement from our first motor installment (which was a rebuilt jasper) and insisted it wasn't a ford motor without even opening the hood or reviewing the certificate from ford. They also said we would be responsible for labor charges over the warranty agreement which is not legal according to The Illinois Motor Vehicle Franchise Act (codified as 815 ILCS 710/6). read more

Hate isn't even a big enough word to describe this place. These employees are the most inconsiderate people I know! They sold my boyfriend a lemon! He has had the car for 4 months and it's been in the shop longer than he has drove it! Obviously, he was aggravated and called repeatedly to get them to fix it. Each time he would take it down there (mind you he lives 112 miles from this place) something else would malfunction with it! This last time he took it down to Marion, they told him everything would be covered under warranty. Lord and behold, when we got down there, they wouldn't fix it because it "wasn't under warranty" They've got it plastered EVERY were saying "warranty for life" BUT YET YOU CANT FIX IT BECAUSE ITS NOT UNDER WARRANTY. He just got off the phone with Mike, the main owner, and Mike told him that he was no longer welcome or to call again. The reason Mike says this is because "you risked my employees life by recklessly driving into the dealership." Risking someone's life? Really? You want to go there? Fine. When they worked on it 2 months ago, claiming it was "fixed" they returned it to him. The very next day, he was driving on the interstate going 70mph, THE CAR MALFUNCTIONED AND DROPPED IT 30mph IN LESS THAN 250 FEET. He knocked his head against the steering wheel, got a concussion, and barely pulled over in time. Do you seriously not realize that not only caused his life in danger, but other people's as well! ITS AN INTERSTATE. That could've easily caused multiple crashes! There other argument is, they offered him another car, and he declined. Well let's see, that car A. Wasn't what he payed for, B. Wasn't half as nice as the Malibu he purchased, and C. That would've increased his car payment each month. Take your money elsewhere. It's clear these people aren't customer friendly. read more