I have received such great care from the staff here. Mitzi in particular, is a wonderful caregiver…read more She always has time to answer questions and has a reassuring bedside manner. There have been times that I've had to wait a little while to be seen, but usually when I have an appointment, I get seen well before my scheduled time. Having the Imperial Valley Women's Clinic in town has made this pregnancy a lot less stressful than it could have been.

I was very nervous about my visit. However, I walked out with a sense of accomplishment after…read morespeaking to Dr. Moukarzel once he checked me in a very matter of fact way (didn't make me uncomfortable) and then shared our plan of action in detail. I feel very satisfied to be in his care. Thank you to the staff as well. All very nice and attentive. A group of professionals.

Had my first ultrasound done here and they took forever to see me I waited one hour to be seen and…read morewhen I did get seen the Dr was not friendly and did not make my first experience special. My mother asked questions and the doctor had smart remarks. The front receptionist is not as nice either. The scheduler was the only nice one in the office.

First, I have never been to a planned parenthood before. I was always nervous but.. I have nothing…read morebut amazing things to say and feel about this office. I am a medical assistant myself and I never thought I'd walk in and be treated poorly but I was not expecting to be treated with such love and kindness and acceptance. The front office MA, Crystal, was so nice, soft spoken to protect my privacy, and made things very clear and easy to understand. My back office MA, Felicia, was an absolute angel. Amanda, I think she was also an MA or a nurse, and she was so kind and reassuring. Ashley, was gentle giving me my IV and held my hand throughout my procedure. They helped me get dressed afterwards. Walked me to recovery. Everyone was so... gentle. And just sweet. They made the room not feel so heavy and I felt nothing but supported. There was another MA there with me, too, and I cannot for the life of me remember her name because it was so unique and I had asked right before she gave me my meds.. either way, she's on my heart, too. My Nurse Practitioner, Michelle, was also very kind. She had a gentle touch, made me feel so safe in her hands, and was sure to answer any of my questions. She let me advocate for myself on the meds they administer because I am allergic to quite a few. She listened to me. With my whole heart, I am so thankful for the staff here and how they treated me. I even noticed how kind they were to other patients.. as an MA who strives to treat every person I come into contact with as someone I would want my loved ones to be treated, it was so amazing to be treated like I was seen and valued. I was treated with more kindness and respect during this office visit than when I went into the ER for a miscarriage 7 years ago. I'd go back to them a 100x.

I am a winter visitor to Imperial County, I live on BLM land near the Colorado River from December…read morethru February every year, escaping the seasonal depression of 50+ years in Oregon. I am low income and over 55. This year I became sick with a urinary tract infection and could not find accessible treatment in the nearby Yuma, AZ area. My Oregon Health Plan insurance is no good out-of-state unless it is an ER visit. No way is an UTI an actual emergency ....until it is untreated and turns into kidney failure! My partner had the truly bright idea to call Planned Parenthood, as this was was "female trouble". There are no PP services in the Yuma area, but when we called El Centro, our whole day changed. The people we talked to were caring, kind and concerned. We drove an hour there and were impressed on all levels. It is very sad that PP needs armed security, but there it is. All precautiions are observed. Inside, you are greeted and welcomed. All the staff were young bilingual Latinas, and even this old gringa with rusty Spanish felt very welcomed on all levels. The place is well laid-out with privacy seating and quiet atmosphere. The security guard is present but unobtrusive. Trans people are honored and supported at this facility, based on posters and the wording of intake materials. My entire health was taken into account, not just the UTI. So very impressed by the holistic person-centered approach of this place, i was almost in grateful tears. I was sent away with medications and explanations and a welcome to come back for any problems. My bill was very reasonable, and i was offered a payment plan, which i did not need, but was happy to know existed. I was respectfully ushered out by the security fellow. I am feeling much better now. Planned Parenthood is so much more than controversial headlines. They are an island of reasonable, rational human caring in a world of rules and regulations. Women on the road - PP is there for you.

On 04/07/25 I had an appointment scheduled for 9:30 am. I received a confirmation call on 04/03/25…read moreat 9:13 am, and I confirmed. Hours after confirming my appointment, I missed a call from their office at 12:20 pm. I returned the call on 04/07/25 at 8:26 am to make sure my appointment was still scheduled since I wasn't able to return their second call on 04/03/25. According to the receptionist, my appointment was scheduled for 10:30 a.m., not 9:30 a.m., and nothing had changed. I arrived at the office at 10:25 a.m., only to be told by the receptionist that my 9:30 a.m. appointment had been missed, resulting in a $50 no-show fee. I explained that I'd spoken to someone who said the appointment was at 10:30 a.m. However, since there were no notes or changes in my file, and I couldn't recall the person's name, it was still considered a no-show. They offer a $25 discount as a first-time courtesy. I insisted it wasn't my error, explaining that someone from their office had given me a 10:30 time. Why am I being penalized for your error? Despite presenting my call log, they insisted on payment. I'm certain the girl who answered the phone was listening to our entire conversation and lacked the courage to admit her mistake. Mistakes happen, that's fine, but expecting me to cover the costs was unreasonable. I informed them that I was not rescheduling my appointment and that I would not be returning or paying the fee.

Honestly this is the most disorganized place I've ever been to, first they made me pay to have a…read morephone consultation with the doctors, and they scheduled me for a super early appointment a month after my doctors phone call. I came in super early on my only day off after working a 16 hour shift. The receptionist said it would be 25$. After the appointment she said it would actually be 300$ because she messed up. This place is a scam, when I tried to call them and email them on 4 different days, they would never pick up. Have you ever heard of those places in the valley where they scam ppl that is not from around here? Well this is it. The doctor I spoke to on the phone was extremely nice, however the receptionists are so inresponsible and they never pick up their phones, considering the fact that's it's a doctors place. I will be reporting this business to the BBB for scamming people. When I asked the receptionist more questions she literally responded by saying, oh I don't know how I messed up but I just did. Ladies, save yourself and don't come here

I have to say that Dr. Grewal is the most caring, supportive, understanding, patient, kindest, and…read moresweetest doctor that I have ever met, and I have met many. Dr. Grewal takes her time to hear you and listen to what your problem is. She will give you different options and a solution to help you. I'm thankful that my friends recommended her to me. Her patience will put you at ease. Plus her staff are the best group of employees I have ever met. The doctor and staff end up becoming people you can count on to treat you with kindness and respect. I don't know enough words to give her the praise she deserves. All I can say is thank you.

Dr. Grewal is a fine doctor. The receptionists however, are completely unprofessional and terrible…read moreto work with. Their customer service is some of the worst I have experienced and sadly due to this I would recommend not going there. Dealing with them is not worth the hassle. Go to San Diego where you will be greeted by people who know how to be professional.