Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

Outstanding service! Contacted them at 9pm, they came over the next morning. Service was punctual…read moreand professional. Place is super clean afterwards. Rate was excellent as well. So was communication. Highly recommend!

We had Elite Shine out today for our first biweekly house cleaning. A team of three cleaned…read moreeverything too to bottom. I didn't think my house was too bad until they were done. OMG they did a fantastic job. From fixtures to facings. Beds to toilets. They were so thorough. They pulled things away from their spots to clean and I love that they scrubbed down the showers. Bonus that they are a team and not just a single. Very fair pricing and excellent communication. Pay through the app and receive a text for updates on your service.

The result of the cleaing was noticeable right away. The apartent felt cleaner and more organized…read more The team did a good job, but it took a bit more time than expected.

This is the one to call, friendly, thorough and reasonable priced. I have told others about her…read morework. She deserves nothing but respect and appreciation. Thank you S.

An overall great experience. Houz cleaned my mother's house after she moved out. Excellent…read morecommunication from inquiry to job completion. Our cleaner was prompt, thorough, and worked very hard. Appreciative of the total pricing in advance versus hourly pricing which can vary from cleaner to cleaner.

Okay, so just going through my Yelp and realized I found Sasha's Cleaning on Yelp in 2019. I sent…read moreher a message and she responded immediately. Fast forward to 2023 and I am beyond pleased with Irina. She is very good at cleaning my home. She is an absolutely lovely woman and she is extremely trustworthy. My shower has never been so clean. Honestly, my entire home has never been so clean. I love having my home deep cleaned every other week. I would highly recommend.

I contacted irina by yelp, text and phone call. I received a reply in August via text that Irina…read morewould get back to me the first week of September. I've tried reaching out to her again the first week of September to no avail. I'm unsure how others on Yelp were able to get through to her. I was really looking forward to meeting her and have her help me at the house.

This cleaning company is top rate! They go above and beyond with little touches that set them…read moreapart from others!!

I am extremely disappointed with the service I received from this cleaning company. After they…read morecleaned my oven, it has never worked properly again. They clearly used the wrong or harsh cleaning products, and ever since then my oven has been nothing but problems. My oven began smoking after the cleaning, takes an extremely long time to preheat, and now there is a gas leak. It has become unsafe to use and is now completely broken. Before the cleaning, I was not experiencing these issues. To make matters worse, the quality of the cleaning itself was unacceptable. The cleaner washed my dishes, but every single dish was still dirty. I had to rewash them myself because they had food residue and were not properly cleaned. It was obvious that little care or attention was given to the job. I trusted this company to professionally clean my home, but instead I was left with a damaged appliance, dirty dishes, and the expense and inconvenience of repairing or replacing my oven. This was supposed to make my life easier, but it created more work and unnecessary stress. Based on my experience, I cannot recommend this company. I hope they take responsibility for the damage and poor service and make this situation right.

I've had monthly services by Maid Aide for at least 5 years now, and I continue to be a fan. They…read moreare accommodating about scheduling when I have been in and out of the hospital at various times. I appreciate that they send staff who aim to please, too. They clean so well that I can maintain my home between their visits despite being elderly and less than fully mobile.

Things were good for awhile with 2 super cleaners-Samantha & (Savannah or Denise or Jena or Dana)…read more Not a steady same group. Then Samantha was put with a new untrained person (I'll call her UP). Their website claims "All Employees are Trained, Screened and Bonded". No, they are not trained. UP vacuumed but DID NOT MOVE ANYTHING OR DO UNDER FURNITURE. UP dusted but DID NOT MOVE ANYTHING. We called the office and complained to Trianphy (called Tree). Nothing was done to correct our home. Two weeks later the crew returned. When we asked if they were told of our complaint, they said they were not told. Again, UP cleaned in the same matter. After they left, we called and cancelled our service. Samantha is the only reason for the 3 stars.

Jamie did a fantastic job cleaning the house I am currently working on. She was there on time and…read morecompleted everything in a timely manner. You will not be disappointed!

Jamie came out the same day that I called her. She explained in detail about her process and…read moreservices and pricing. She was very friendly and professional. I just got out of the hospital that day and was not allowed to do anything. I still have her cleaning for me. I would, and will recommend Jamie's Affordable Cleaning to everyone I know. Thank you, Jamie