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    Mark A Terry, MD

    4.0 (3 reviews)
    Closed • Closed

    Services - Mark A Terry, MD

    Eye surgery

    Laser vision correction

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    Northwest Eye Associates

    Northwest Eye Associates

    3.0(2 reviews)
    0.1 mi•Alphabet District, Northwest

    I've been a patient of Dr. Balentine's for three and a half years…read more She is able to assess problems quickly and has a calming presence. She is positive without sounding tone deaf or annoying. I like that she gets straight to the point when giving a diagnosis. Her staff are friendly and patient. They are understanding when I have trouble opening my eyes to have drops put in them. They were also very helpful in getting me glasses when I had trouble getting information from Eyemed. If you decide to be a patient here, you'll be in good hands.

    Several weeks ago I made an appointment for an eye exam and new glasses at the office of Jennifer…read moreBalentine. Yesterday they called me to remind me of my 11 o'clock appointment. Earlier this morning they sent me a text message reminding me of my 11 o'clock appointment. I checked in at the office at 10:50. I was told my appointment was at 10:30 and I would have to reschedule. I showed them the text message they had sent to my phone telling me my appointment was 11 o'clock. The receptionist took my phone and showed it to somebody lurking behind the front desk. "His appointment says 11 o'clock," she told the person. The person said, "I can't possibly do that maybe later." The receptionist told me "It's gonna be a long wait but if you were willing to wait we can get you in." She then attended to the next patient. I started to sit down to wait and then I realized how foolish that was. I stood up, interrupted the next patient, and said, "Cancel my appointment; if you don't apologize, I don't patronize." I left. The doctor may be great; I was told she was. But under the circumstances, the absence of the basic common courtesies indicates I'm probably not going to be happy here.

    EyeHealth Northwest - Northwest Portland

    EyeHealth Northwest - Northwest Portland

    2.2(125 reviews)
    0.2 mi•Alphabet District, Northwest
    •$$$

    My biggest challenge with this clinic is their communication. I met with an eye specialist, and…read moreshe discussed a proposed surgery with me. Additionally, she talked about several other options as well. I was expecting an after patient summary that would outline the steps I needed to take to prep for my upcoming surgery, as well as detailed info about the surgery itself. I received nothing - and no information in my mychart record. When I arrived on my surgery day, I didn't have ANY pre-education or pre-warning re: preparations about what to actually expect with the surgery. The various office staff/observers came in and out of my room (like 6 people - not sure why so many people? No one said) I asked a couple questions and the surgeon ignored me. The staff all just started doing stuff to prep me for surgery, no one explained anything to me at all - it was like I wasn't even there. I accidentally reached up to wipe off a stream of eye drops rolling down my face and got scolded not to do that, but no one had told me prior to not do that. They need to provide detailed after visit summaries and better communication to their patients, and send reminder notices outlining expected preparations the patient should take prior to upcoming procedures, as well as after surgery care. After my surgery,the nurse rattled off 5 different prescriptions I was supposed to take following a prescribed sequence of usage. These steps weren't written down and it was up to me to try to remember how and when to administer the various meds.

    I have been going in monthly for a treatment and my impression is that it's run like a mill of some…read moresort and with little regard for the patients. The time it should take to get some metrics done adds up to 15 minutes max. Add another half hour, generously, for the treatment prep and delivery and there's no reason on Earth for me to be there for much more than an hour. Nevertheless, I have from time to time spent upwards of an hour waiting between the tests and the treatment and it's never been less than 45 minutes. I have generously allowed two hours and several times now I've had to leave without being treated so as not to miss my transportation home. Twice now, I've had an assistant tell me to allow three hours. Seriously. Give up an entire morning or afternoon for something that could have been done in an hour. This business seriously needs to hire an efficiency expert to streamline their services.

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    Mark A Terry, MD - opthamalogists - Updated September 2026

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