Several weeks ago I made an appointment for an eye exam and new glasses at the office of Jennifer Balentine. Yesterday they called me to remind me of my 11 o'clock appointment. Earlier this morning they sent me a text message reminding me of my 11 o'clock appointment. I checked in at the office at 10:50. I was told my appointment was at 10:30 and I would have to reschedule. I showed them the text message they had sent to my phone telling me my appointment was 11 o'clock. The receptionist took my phone and showed it to somebody lurking behind the front desk. "His appointment says 11 o'clock," she told the person. The person said, "I can't possibly do that maybe later." The receptionist told me "It's gonna be a long wait but if you were willing to wait we can get you in." She then attended to the next patient. I started to sit down to wait and then I realized how foolish that was. I stood up, interrupted the next patient, and said, "Cancel my appointment; if you don't apologize, I don't patronize." I left.
The doctor may be great; I was told she was. But under the circumstances, the absence of the basic common courtesies indicates I'm probably not going to be happy here. read more