Dr Mark is awesome. I had some skin tags that need removing. So I made an appointment. Dr Mark is very patient answering all my questions and concerns. I didn't feel a thing. I will most definitely refer all my friends and family. Thanks again for the consult and minor procedure. Mike Pinedo a very happy patient... read more

All of the office staff were very professional . Office was clean and not crowded . Dr. Garcia answered all my questions and performed 2 mole removals . He did a great job . I did not feel a thing . I would return for other needs read more

Dr. Garcia is hands down the best dermatologist I've ever been to and is also efficient! My entire family goes to him as well as some as my friends and none of us have had a disappointing experience with him. Professional, willing to help in any way, very helpful read more

It's only after having multiple conversations over several months with Mark Garcia's staff that I've decided to write this negative review. Is it fair to write a negative review of a doctor when it's his staff that is so horrible? In this situation, I think so. He has a hostile "nurse-type" of person (I hesitate to call her a nurse if she is not and I'm certain he is not one to hire a nurse and pay nurse wages) dispensing medical advice over the phone, and when I mentioned this to him he wanted to know if I knew who it was. No, I do not know who it was. You don't know who it was, Dr. Garcia? When you arrive to his office it is clear that his hiring criteria is heavily weighted in the size of jeans the girls wear and not whether they are professional, polite, helpful, informed, or are even representative of what people would like to see in a dermatologist's office. I like my dermo's staff to have full-blown acne just as much as I like to have an obese personal trainer, yet it seems like everyone there took the job in hopes of getting some free magic worked on their faces. When I spoke to his esthetician about an eye cream she told me that I should just have surgery on my eyelids instead, then proceeded to read off the creams she's peddling from a handout, stumbling over the pronunciation of the ingredients, and mystified by their roles. I was ignored by his staff for arriving 6 minutes late to my appointment so they proceeded to take every person who was scheduled 15 minutes after me as punishment. When I spoke up I had the sliding glass door partition slammed in my face. You'll be told after a consultation, which you pay for, that they don't have time for a minor procedure that day, yet they will take unannounced walk-ins, not to mention the constant parade of pharmaceutical sales reps in Ally McBeal suits revolving through their doors. After a particularly insulting exchange with a staff member, Mark came in to ask what we were doing that day. He was well aware of the tension from the situation and chose to ignore it. I pressed the issue and asked him if he wanted to know what was concerning me regarding his staff. He became dramatic but said he did want to know. I told him that I've never encountered such a motley crew of rude, clueless staff as his, with the exception of a former nurse named Harriet, who is the only asset in the entire office. He cut me off, which is shocking, considering that I'm a paying patient taking the time to tell a doctor exactly what is wrong with his practice, when most of the people he pisses off are not going to bother. This is free feedback, brother, and you should have taken advantage so that you don't have to pay a focus group to figure out what your problem is. He wanted me to know that I am only the 2nd person in 6 years to ever complain about his staff (some of the employees would have been underage 6 years ago so I'm certain he is not referring to the same people) and that his staff is so awesome that people call all the time to tell him so. First it was, "People call and tell me how great they are." Then it was, "People call to tell me every single day how great they are." Then it morphed into, "I get letters all the time telling me how great they are." At this point in time I had to cut the lying SOS off and tell him that we were done here since he obviously had no interest in hearing what I had to say. Good luck to you, Mark, and to your private practice. At this point, you are your own worst enemy. read more

My family (son, hubs and daughter) have seen Dr. Garcia for various reasons for the last 5 years. Front office staff could use a little more smiling but the nurses and Dr. Garcia himself are all very professional. My son had some warts treated a few times (frost topical meds that didn't quite work and second freezing them off that dos the trick). Dr. G walked my 8 year old through the process and all went well. He and his staff are very professional! read more

I would give zero stars but it won't let me. I am out of town and had a flare up with my skin. It hasn't happened in a while so I haven't been to this office for almost a year. But I've been a patient for 4 years! I asked if they could call in a prescriptin for me and I would come in when I get back next week. The girl who answered the phone was great. The doctor refused to call in my prescription because I haven't been in recently. So now, I have scaly, red patches everywhere in this 100 degree Florida heat. Seriously? I'm your patient and I'm not asking for narcotics... it's a liquid steroid. It's not like I'm going to abuse it. I am furious with their lack of concern for their patient of which they have a medical history for. Not only will I get a new doctor, I will tell anyone and everyone who will listen how horrible they are. Way to take care of your patients in their most needed time. read more

Dr. Mark is AMAZE-balls! He is kind, extremely knowledgeable, and notorious for doing minor surgeries on the face without scarring and that is some miracle work there! I was referred to Dr. Mark, I have since referred tons of friends to Dr. Mark, and we all LOVE him! If you are having a problem with a price, then you should have checked your insurance and known what it did and did not cover. It is called personal responsibility. I knew I would be paying my higher speciality copayment and it was worth every single cent. He got me in quick, took care of the issue and I am a happy camper. Also, I know he will skip lunch to see clients who walk in without appointments. Who does that anymore? It is infuriating to read any negative reviews for someone this awesome!!! My family will always go to Dr. Mark and so will all our friends!!!! read more

I found Dr. Garcia to be extremely easy to talk to and very knowledgeable. He was able to treat what I came in for on the spot. I would definitely recommend Dr Garcia. read more

I have been a patient of Dr. Garcia's for over 2 years. I have always found him to approachable, polite and responsive to my needs. His team at the office are pleasant and easy to work with. I recently had a concern and they were able to get me an appointment within 2 days. Thank you! read more

Excellent! They were great with my teen! We're looking forward to our follow up appointment!

We were so fortunate to find Dr Garcia. He and his staff were outstanding! We were able to get an appointment quickly and he didn't rush through the examination. Very thorough and a pleasant visit! read more

Avoid this DO PA and his staff at all costs. Dr. Garcia routinely displays unprovoked hostility and anger towards patients as other review sites will also indicate. I recently arrived at his office for an appointment. Without any prior discussion with me, I was confronted by his staff (his wife, I believe) about a 4 year old unpaid insurance claim. When questioned about the details of non-payment, the conversation quickly elevated to a confrontation. The staff could not or would not provide a valid reason or facts related the unpaid charge. A list of unfounded reasons was offered instead...ranging from totally false comments about an inactive primary insurance policy, Medicare not being active, and lastly that a deductible had not been satisfied. These three reasons offered are unequivocally untrue. I have had no interruption in primary or secondary coverage, and I have no deductibles applicable to office visits. Worthy of note, this discussion of my personal and private was held in the waiting room and in the presence of non-staff individuals. I believe that the others in the wait room were patients or vendors. Dr. Garcia exhibited unprofessional and hostile behavior during my attempt to garner facts about the account. Clearly his temper was in charge of his behavior. Upon returning home, Dr. Garcia called me to apologize for his unprovoked actions and behavior. While I accepted the apology, my account dispute remains unresolved, and I had to seek medical care from others. Something is seriously amiss with this Dr. and his staff. Under no circumstances will I ever return. Moreover, I strongly advise that you find another Dr. for your dermatological needs in New Braunfels. read more

A few months ago I left a review based upon one appointment with Dr. Garcia and it was a premature decision. I've had 2 additional appointments and have left disappointed. The receptionist/front desk staff have been extremely rude and lack that warm and inviting attitude you would expect when visiting any physician. I felt as if I were a nuisance to the staff from the moment I entered the front door and the feeling only grew when Dr. Garcia came into the exam room. He did not listen to my concerns and acted as if I were over reacting about my skin problem and it wasn't really a big deal, but he was in a hurry and obviously had better things to do than to assure me that the treatment would start working and it would be back to normal. I just feel like my hopes were set high for him and his staff after a wonderful first visit only to be disappointed during my follow ups. For the record, the treatment did not work! read more

***over priced*** I was given a estimate of $130 before I agreed to a procedure. I asked the office staff to give me the highest amount I could be billed and I was told $200 since my appointment Dec. 2015 I have been billed almost $500!!! the only excuse given to me by the office staff is they forgot to charge me for the office visit!!! I will never return or refer this doctors office to anyone find a new dermatologists at least until he replaces his office staff! read more

Excessive charges for office visit at $190; in addition to the $120 out of pocket for the 'cosmetic procedure'.

I have been going to Dr Garcia's office for over a year now and have always been put off by the receptionist staff and also Dr Garcia. I suppose my young age and casual dress are cause enough for the doctor and nurses to treat me as a patient of less importance. Today I had a checkup scheduled for 10Am and was waiting about 30 minutes before a police officer came in and was then seen by Dr Garcia before I had even been called to the back. I made it known that I was upset and had somewhere to be to the young lady at the front desk when I asked if there was a reason that the officer was seen before me. She said there was not a reason but I would be seen shortly. I waited another 10 minutes before I was called to the back, seated and helped by the nurse. She told me to wait and Dr Garcia would be in "shortly". I waited about another 10-15 minutes until I finally just walked out because it had been over an hour since I arrived and signed in. As i was walking out and getting my refund, Dr Garcia condescendingly started arguing with me about leaving and not being seen. He vaguely threatened that he would have to cancel all my prescriptions if I left and was attempting to use his "doctoral intelligence" to make me feel inferior and change my mind regarding cancelling my appointment. I understand he sees many young adults with acne every day but I don't feel it is appropriate to judge the importance of each patient by their age, looks, or profession. I just hope to find another doctor that is professional in everything he or she does. read more

A great dermatologist. I decided to start getting Botox a few years ago. He does a beautiful job and the cost is very good. He really knows what he is doing and doesn't "push" extra units. The result is very natural and lovely. He is fantastic! read more