Jeff and staff were professional, friendly and took the time to answer my questions and addressed…read morethings I may need to consider. Nice to sit and go through important things that could protect me and save money!!

This team is so efficient and effective. You can always tell how efficient and effective is a…read moreleader based off his team. And they have a good team. Also behind every strong man is even a stronger woman. Thank you Mrs. Ellis for your courtesy in taking care of my towing expense.

I am doing this review on behalf of my parents, Celia and José. I called with my mom over a week…read moreago because we got new insurance and needed to cancel their existing policy. The clerk at the time, Valentina, although seemingly concerned we were cancelling, advised the agent, Enrique, was on vacation and couldn't cancel until Tuesday. Comes Thursday, my mom and I called again to find out Valentina didn't work there any longer and my mom's email with her proof of insurance was not looked at. The new clerk, Fatima was clueless and she didn't even offer to help. We asked her for the agent's email, to send him the declaration page directly. When he responded to my mom, he did so in English. She replied to him and asked him to write in Spanish (which is how he's always helped my parents) because she doesn't speak English, and he had the nerve to reply to her in English again. This was a very unprofessional and disrespectful attitude just because they canceled. My parents are way happier with higher coverage and lower premiums, they are both retired and don't even drive 10 miles per week. Please look around for more ethical insurance companies.

I called this morning to switch from full coverage to liability only for my wife's car and spoke to…read moreAngie Ruiz . She was very attentive and explained to me the pros and cons between fully insured and just liability . Afterward , she emailed me the new ID card and other info within a few minutes , a very professional agent . I have been with Enriquez's agency for a while ( at least ten yrs ) and he always helped me with a smile ( even when I got in to accidents LOL) . Oh by the way , State Farm is an excellent Insurance Company they may be a little bit more expensive than other companies to insured BUT they always came through for me and my family !

No problems at all with this office. They always help me when I need it. Ask for Gordon.read more

Is there a way to give 0 stars?? Absolutely terrible service. After signing with Donna Vaugh for…read morecar and home insurance in 2020, she has never ONCE returned a phone call or email. Not when I had questions about a $1000 increase in my home owners insurance. Not when I tried to ask questions about water damage coverage. Not even when I called AND emailed about adding additional umbrella coverage. You would think they would be willing to respond if I was going to give them more business! It has taken days and days of calling and emailing and texting before FINALLY getting a hold of someone to cancel my policy. This is by far the worst customer service I have ever experienced.

I returned a call to Cigna for the Start D Stars medication monitor department and I spoke to Mr…read more Skip Bentley. Mr. Bentley was a very patient technician, he asked all of the questions, read the rules with enthusiasm, he spoke well, explained my medications and when they were due and which ones were at the pharmacy to be picked up. He treated me with respect and dignity, he was very polite and overall a great technician. RECOMMENDATION: I recommend Cigna insurance from a personal opinion.

Didn't have the greatest experience here. My husband and I came in to discuss mortgages before we…read moreput an offer on a house we wanted. The person who manages the mortgage section was running late so we spoke with one of the realtors for a little bit. I kind of let her give her talk and then politely stated that we really just wanted to discuss mortgages and that we already had a realtor. Her attitude quickly changed and she scolded us saying that it was against realtor ethics for one person to get advice from two realtors and that she would not show us any homes. What??!! Had I not said that we were not interested in their realty services. Futhermore, she approached us as we sat waiting for our appt. Anyhow, it was just bizarre and uncomfortable. Needless to say we did not go back.

These guys are simply amazing! I worked with JC Rubiola and he is almost god like. We purchased…read moreour home in Austin and although the home was somewhere in the $500,000 range, JC got us a loan with 10% down and payments in the $2800 range! This is the 2nd time I have used Rubiola mortgage. My first experience was the same. Great service and JC guided us through the entire process. If we had a question, we called and he got back with us in less than 15 minutes. I hear in real estate they make money by referrals you send and through repeat business. I will always do business with these amazing professionals!! Once again they exceeded my expectations. I can't say enough good things about this mortgage/real estate organization! They have been in business for 30 + years and it shows. They know if they treat you right you'll come back. I worked with me. I am completely impressed. Again!

Horrible and unprofessional service, SANDRA and LIZ used the wrong form to file my taxes and the…read moreIRS sent a letter explaining that we owe money when this company explained a completely different amount. Not to mention the women who saw me and my husband were cussing in almost every sentence in front of us. After calling to help fix the issue, the caller wasn't helpful at all and had a disgusting attitude. Disgusting and unprofessional service. Would give no stars if I could.

Excelente y servicio rápido y en tiempo- gracias por Sandra y Elizabeth por sus serviciosread more

EZ is such a great insurance agent!!! very honest and loyal to his customers. If you want a truly…read moreno bullshit quote, this is where you need to go.