Where do I begin.. one pro was there wasn't a long wait time before my appointment.. granted I was…read morea little early. I walked back and I went to a room where I was looking into a machine with the house and then the assistant proceeds to use a TOOL ON MY EYE that was JUST LAYING ON A CARDBOARD BOX and then proceeds after to PUT IT BACK ON THE CARDBOARD BOX!? I was shocked. I was going to mention this to the doctor but when the doctor came in, they seemed in a rush and truly didn't even greet me kindly. I was a new patient so I expected atleast a small introduction. I mentioned to the assistant about concern with floaters and the doctor didn't go over that. It all seemed rushed and no true concern. They were changing my prescription and not giving an explanation? If they did explain it wasn't in detail. It all felt rushed, odd and off putting. signed, sadly disappointed

The new location is so much bigger and brighter!! I'm so glad they combined with the business next…read moredoor and moved to Hwy 11. It can be tricky trying to turn left on HwY 11 to exit because there is now turn signal, but maybe that'll be fixed soon. The technicians and doctors were good - not great, but how good of a relationship can you have with a doctor you see once a year. Got my glasses after my visit and they were ready in a few weeks!

Dr. Harrelson is one of the most compassionate, knowledgeable, efficient, and result-oriented…read moredoctors I have seen. After years and many different doctor visits to find what was causing severe migraines and pain in my neck and back, my two year battle with medical problems led my unsuccessful treatments (spending almost $4000 in tests and medications from my Neurologist to Orthopedic Doctors) to a suggestion to get my eyes checked even though I had no "symptoms" of eye issues. Through a family member's referral to Dr. Harrelson, I was able to make an appointment the next day. The care I received more than exceeded any expectation or any experience I have had with the countless doctors in almost every field. The most sincere interest and problem solving ability he showed actually made me walk away from my visit with more knowledge about how my medical conditions were possibly connected to vision problems I wasn't even aware of...basically, for the first time in over two years I left with a new found hope and even more importantly, understanding. He treated me as a concerned friend would, giving me insight into my medical issues...not false hope...but the potential of being able to relieve some of my pain and other options we would try if the first attempt was not successful. He also was able to give me personal referrals to other doctors in different fields that he trusted. After my diagnosis and second visit to receive my glasses, I have had relief for the first time in years, no medication needed! While I feel blessed to have had the symptoms he could efficiently problem solve with vision treatment, I can confidently say that even if he couldn't have helped me, he gave me a new found confidence, hope and trust that there are doctors that truly care for my well-being. I cannot place a dollar amount, out of all the money I have spent in other unsuccessful medical treatment, on the kindness and knowledge he gave me. I can confidently say that if he cannot help you, he will not let you leave his office without other medical suggestions or referrals. I hope this will help someone to seek him out!! You will not regret it!

For years I wasn't a fan of visiting the eye doctor but for the last several years I've been a…read morepatient of Dr. Francisco. He's really easy to talk with and takes all the time I need with my exam and more importantly with my questions and options. The staff was personable and great as well taking time to explain the steps throughout my checkup. I was bragging on them "again" this week following my annual checkup. I highly recommend this office and personnel. Thanks Tim

Everyone was very friendly during my visit. Dr. Budraitis listened to my wants/needs and took the…read moretime to fix the mistakes my previous eye care provider made in my prescriptions. No complaints at all in the office process! The only frustration I have is that I cannot log into my patient portal. Even though I filled out my email address, it says there is no account associated with the email address.

Dr. Harrelson is a great eye doctor in Trussville, located conveniently off Hwy 11. The office…read morestaff is very friendly and welcoming to patients. It is a smaller office but they have a nice selection of optical frames. Patients do not have to wait long and Dr. Harrelson remembers names and makes great small talk!

Dr. Mays is one of the best glaucoma specialists in the state. We are so grateful to have him right…read morehere in Vestavia!

This was the absolute worst eye experience in the entire universe!!!…read more Do not ever go here I can't stress this enough !!!! I have never been treated so poorly in my whole life, they do not answer the phone which leads me to believe they have blocked me . They do not return messages as I call them every day, I have paid for my services but not yet got my contacts or a prescription for eyeglasses. Never never go there !!!

I recently moved to Alabama and I've been a patient here for the past 3 years. Each year, there…read morehas been a problem with my glasses, my husband's glasses and my contact lenses The eyewear & contact lens staff seem to be very unorganized. They were supposed to mail me my contact lenses in 2025 and 2026. Each year, when I elect to have them mailed, the office sends me a text saying that they are at the office and ready for pick up. In turn, I have to leave work to get my contacts. My husband ordered eye glasses after his appointment, and it took them over a 6 weeks to finally locate them, after he had to continuously call to check on his order. In addition, my computer glasses still seem "off".....even after I provided them with the prescription from my eye doctor in Ohio. Although I'm pleased with Dr. McClintock and his professionalism, I cannot take the office staff being so unorganized. I'll be seeking a new facility for my eye care.

It's Christmas morning and I just returned from Dr. McClintock checking my eye pressure. Read that…read moreagain - it says EVERYTHING about him as a Dr. and human being. His staff is equally impressive- bright, caring and fun to engage with. You simply can't make a better selection for your eye care.

First the eye doctor side is excellent, so don't use this to rate the doctor office side. It's the…read moresales side that SUCKS. The unprofessional rudeness is unreal. I said I wasn't going to use this location as my last experience was horrible, but wanted to give them a second chance. I order contacts from them March 12, 2022. I had to call and follow up because no one reached out to me after several days. I am still now waiting on someone to reach out to me about my contacts. It's ridiculous and NO I do not recommend this location to anyone. They just want your money and once they get it, that's it..... Please take my word for it DO NOT use this location.

My experience is definitely a -1! I don't know if there incompetent and uneducated in optometry or…read morejust plain discourteous customer service. I've had to return twice on the account of the incompetent staff. The Dr performed my exam, only to give a a prescription that was to powerful...DID NOT UPDATE SO IM LITERALLY MAILED A BOX A CONTACT THAT I CAN NOT USE!!! THEN THE IMBECILES TELL ME THEY CAN'T DO ANYTHING UNTIL THE NEXT WEEK!! B S!!! ALMOST $1k spent...I WILL NEVER EVER COME BACK!!

Came here out of convenience I work upstairs from this office Extremely friendly staff & great…read moreservice! Dr Hively was very thorough with his exams & explained everything perfectly I highly recommended them for any eye care needs

I really love Dr. Hively and have been going to him since we moved to Alabama, and I did have to…read moreget different contacts this year due to some other health changes so I know that played a role in my cost, but I spent $700 on contacts and glasses out of pocket AFTER insurance. It's honestly made me feel like they are either too expensive or sneaking fees in. One thing I did notice is that my insurance did not pay for a contact exam this year because they changed their price and my insurance only pays under $65, their price is over $70. Idk it was a punch to the gut, I had surgery on my knee and cannot work right now so I did not expect to spend that out of pocket. I have only spent $300-$400 in the past. They also could have told me my insurance only covered glasses every other year...I did get a discount on my frames but my glasses were still $300 something because of the lenses. I had 2 other pairs of glasses from them and showed them that I really didn't want the "thinner" lens, I am very familiar with how thick my glasses are and how bad my vision is. It just seemed like highway robbery, because I am legally blind so I have to be able to see. I am definitely going to shop around next year and get prices from other places before going back because a lot of the things from last year's receipt and this year's did not match or add up. I may even get lasik at this point, I feel like it would be worth it instead of spending this kind of money out of pocket when I have insurance. My vision insurance did tell me to contact my health because it may be deemed "'medically necessary" but I was a nurse for 15 years and I feel like that's something that the company should've done when they saw my out of pocket cost. Idk. I'm sad, I've always loved this place but I def cannot spend this much money while also paying for vision insurance.