Don't ever pay for something you know is covered by your insurance; You will never be reimbursed…read more After hearing "we will look into it" for a year and a half, they find a way to make it look like you owed it and refuse to refund. Disappointing because it was a good experience until it came to money.

Very punctual and professional! The staff is attentive and…read moreDr Trawick is highly competent.

What a great doctor and team! Doctor Mahootchi was very…read moreattentive and his staff are very warm and friendly I would not trust any one else with my eye care!

For some reason they allowed a dog to roam the clinic where people were have medical procedures…read moredone. Wow.

The owner, Michael, and his staff went above and beyond to help me with my new prescription/lenses.read more

I've been coming here for a couple years. I see Dr. Canyon for my eye exam. He is great and I'm…read morealways impressed with the quality of my glasses from this store. The prices are competitive with other eyeglass locations. They have a wide selection of eyeglasses. They accept a variety of insurances and everyone at the location is very friendly. I highly recommend.

Ryan (Dr. Odil) is our primary optometrist…read more We take our entire family there at least once a year and have never had anything other than an excellent experience with him.

My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.

The staff was polite, but billing was not transparent. I provided my insurance in advance and…read morestated I was coming in for a routine eye exam, which is what was performed. I was billed for a Level 2 contact lens exam (always for the last 15 years had a lev1 basic) despite no contact lens fitting, or fit evaluation being performed, nor was this discussed prior to the exam. I'm requesting the charge be corrected to a routine eye exam consistent with services rendered. Will not be returning nor recommending, I do not like nor appreciate dishonest business practices.

Clarkson scheduled my annual visit two months from now, with no doctor available. She is on…read morematernity leave with no date to come back. Only one doctor in all of Clarkson to cover Lakeland??? Time to get another eye doctor. This company is less than professional. My wife & I had been going to Dr. Hubbell for years. No problems & great service. This group took over and the business has gone down the crapper.

I recently had YAG surgery at Lakeland Eye Clinic and after my initial post op appointment was…read moreinstructed to call and report any " flashes of light" I might experience. Monday Oct. 12th I called to alert the Doctor that I had that experience over the weekend but was not able to reach anyone after several attempts. Tuesday I called and they scheduled me in the next day. I asked if there would be a charged and was placed on a brief hold. Upon the return to our conversation I was told " No charge as it is part of the post-op follow up, but if further testing needs to be done they will contact the Lions Club for authorization". After completion of the exam I was then told I will be required to pay contrary to the initial answer I received. I will contact the Lions Club ( of which I am a previous member as was my father) and suggest perhaps they should no longer recommend Lakeland Eye Clinic. The initial procedure was adequate but the follow-up communication was most poor. My cataract surgery was done by St.Lukes prior to moving to Lakeland.

I waited 3 months for an appointment with one of their physicians due to no appointments available…read more I finally got an appointment for October 9.2026 I confirmed my appointment via text. Within one hour I get a call from their office only to be told that the physician will not be available on that date and the next available appointment will be in December. I was very disappointed due to the fact I patiently waited and to be treated as though I don't matter. The customer service is lacking as well as their timely communication to new patients. I would not recommend Lakeland Eye Clinic to anyone.

Dr Mulaney is a wonderful, caring PERFECTIONIST. I have worn glasses and RGP contacts since I was…read more7. I had a severe astigmatism and terrible vision( almost -12 diopters), along with cataracts! Dr Mulaney made it his personal goal to get me perfect vision! I had my subcapsular cataracts removed and intraocular PREMIUM lenses put in and my astigmatism corrected. I now have perfect vision! I cannot express enough how life changing this is for me! Thank you, Dr Mulaney, I am forever grateful!!!

I had cataract surgery as well as astigmatism correction in one eye. Dr. totally messed up my…read morevision I can't see without glasses and now my vision can't even be corrected properly to wear glasses. Don't use this doctor!! My neighbor had the same Misfortune with the same doctor.

Phyllis was super helpful. My friend dropped and then stepped on her glasses, splitting them in…read moretwo. We ordered new matching frames online and took the broken set and the new frames in. Phyllis was quick to assist us moving the lenses from the broken set to the new set. We truly appreciate her assistance. She made a frustrating situation so much better. Thank you Phyllis!!!

The optometrist was great, but the company that made the glasses did a poor job. The focus was not…read morecorrect several times so that the glasses were not very useable. My wife was unable to use one pair at all. One time my lenses splintered in several places so that the glasses were not useable. The optometrist told me that it was the fault of the company that placed the lenses in the frames. Effectively, it was a bad break for me. My wife and I stopped going to Eye Specialists of Mid-Florida, even though we liked the optometrist.

Had to get exam done twice, because prescription wasn't accurate first time. Have been at least 3…read moreseparate times to pick up my glasses, and every time I am sent home because they had traced the wrong sized lens for my existing frames. Several lens had to be sent back because transitions or blue light blockers weren't added as requested. I am still waiting for two sets of lens (6 weeks later) to come in. I thought I would go somewhere new this year. It has been a trainwreck.

I love the flexibility and convenience of online scheduling. The selection of frames to choose from…read moreare vast and delectable! I truly enjoy the staff and the hard work they do to make sure my accessibility needs are always met.

I stopped in the store today to get my glasses fixed. The screw came out of one of the arms. The…read morewoman who helped me, her name was Gemma & some young dark haired girl with glasses. Gemma tried putting in a screw, it broke off half way in. She basically told me that I should just use super glue or buy new frames!! Why would I do that when there was nothing wrong with the ones I had. I definitely would not recommend this place to anyone!! They need to replace my glasses for free!!

Walked in needing a quick fix to one leg of my eyeglasses; 15 minutes before closing time. Both…read moreLisa Baker and Sansel were amazing at their workmanship. I felt truly welcomed and took pride in their workmanship. Very professional team. Highly recommend!