Do NOT come here if you need actual treatment. All they will do is look at you for 5 minutes,…read moredisinterested at that, and bill you hundreds of dollars for that. Only to give you no answer, and schedule a procedure for weeks/months later. You just have to hope you don't get worse in the meantime. When you do finally get to said procedure day, they charge you hundreds to thousands more dollars just to NOT DO THE PROCEDURE! They are the greediest, lazy set of "doctors" I've ever encountered! Please do yourself a favor and find a genuine medical practice to find care. This place is a JOKE!!!

The are awesome. The treatment from the doctor's the staff is very professional and extremely…read morecaring.

I am extremely disappointed with the lack of communication and patient support during a very…read moreserious medical situation involving my husband's upcoming colonoscopy after a positive Cologuard test. For weeks, I tried to reach the gastroenterology office with basic but important questions about bowel prep instructions and never received adequate guidance. We were also given conflicting or unclear information about the procedure and preparation. As the procedure approached, we were told we would need to pay a significant upfront amount (around 30%) before care could proceed, even though this is medically necessary follow-up after a cancer screening test. We were not offered clear help navigating financial assistance or patient advocacy, and it felt like the focus was on payment rather than ensuring timely medical care. I also learned through billing discussions that there may have been issues with how the procedure was coded, which could potentially impact insurance coverage. This added even more confusion and stress to an already urgent situation. What was most concerning was the lack of proactive communication and support when we clearly expressed distress and concern. Instead of helping us find solutions, we were met with a cancellation-type response due to inability to pay upfront. When dealing with a possible cancer-related diagnostic situation, patients should not feel ignored, confused, or unsupported. I hope the office improves communication, billing transparency, and patient advocacy moving forward.

The patient portal is lackluster. The KLARA APP is their…read moremethod of avoiding talking to patients. They won't communicate with you unless you pay to come in. Dr. Carrier and his nurse have been rude in regards to answering questions about about medication he prescribed after receiving the bare minimum of information from a positive test result. When I asked for clarity of causes and interpretation I was met with unprofessionalism, avoidance and disregard. I had to advocate for answers and they seemed very spiteful. I had a question about side effects for a medicine and he said I had to make an appointment in person to answer questions. Absurd and unprofessional. I'm glad he did the tests I asked for but this is not okay. They also won't let you switch doctors within practice. People at the front desk were helpful. Use this intermittently if you need to be seen quickly - but don't expect consistent and thorough communication like you get with other facilities.

On May 1st, I underwent a urological procedure at the former NSRMC, now Slidell Memorial Hospital…read more(SMH) East, also known as Ochsner. From my initial check-in with Ms. Mickey to the pre-operative care provided by Ms. Regina and the recovery nurse, Ms. Breann, the experience was exceptionally pleasant. The staff made the entire process significantly easier to manage. While I was aware of what to expect during recovery, their efforts to ensure my comfort were truly commendable. Dr. Gurtner is an excellent physician, and I appreciate her straightforward approach to my condition. She ensured I was well-informed about the procedure, although, of course, no preparation can fully account for the postoperative period. The staff at SMH East consistently provides healthcare services of the highest quality. I have been a patient at these two hospitals since the 1970s, and the standard of care has remained consistently excellent, regardless of the name change.

If I could give negative stars I would!…read more I went to the Ochsner Metairie Emergency Room because I had a seizure, and I would rather die on the street or at my desk than ever go back to that location. As soon as they wheeled me in, I couldn't believe what I was seeing. You couldn't even walk through the hallways because they were completely full of stretchers and beds with patients lying in them. Not the waiting room. The hallways. People were bleeding, passed out, sleeping, and waiting for care. It looked like something straight out of The Walking Dead. I've never seen anything like it. I understand emergency rooms get busy. One of the staff members told me they had just received a large influx of patients within the last 30 minutes. I can understand that. What I can't understand is the quality of care. One staff member came to talk to me, and I asked for a cup of ice. She said, "Okay, I'll be right back." I never saw her again. I sat in that exact same spot for over 30 minutes. It's not like I had been moved and she couldn't find me. She simply never came back. Then it was time to draw my blood and start an IV. Before he even touched me, I told him I have rolling veins and that I'm a difficult stick. I specifically asked him not to fish with the needle. I told him that if he had to fish, I'd rather someone else try. He joked, "I ain't got no bait," trying to be funny. Then he proceeded to do exactly what I asked him not to do. He kept fishing around in my vein with the needle. Usually, if my vein rolls, people stop, remove the needle, and try again or get someone else. He didn't. He just kept digging around. After several minutes, I told him to stop because I didn't want him doing it anymore. He kept saying, "If you don't want me to do something, I won't do it," but by that point, the damage was already done. I grabbed my things, called an Uber, and left. I'm not saying every Ochsner facility is like this because I honestly don't know. I'm talking about the Metairie Emergency Room. Between the overcrowded hallways, the lack of communication, and the way I was treated, this was one of the worst healthcare experiences I've ever had. No one seeking emergency care should have to go through what I experienced.

I am extremely disappointed with the lack of communication and patient support during a very…read moreserious medical situation involving my husband's upcoming colonoscopy after a positive Cologuard test. For weeks, I tried to reach the gastroenterology office with basic but important questions about bowel prep instructions and never received adequate guidance. We were also given conflicting or unclear information about the procedure and preparation. As the procedure approached, we were told we would need to pay a significant upfront amount (around 30%) before care could proceed, even though this is medically necessary follow-up after a cancer screening test. We were not offered clear help navigating financial assistance or patient advocacy, and it felt like the focus was on payment rather than ensuring timely medical care. I also learned through billing discussions that there may have been issues with how the procedure was coded, which could potentially impact insurance coverage. This added even more confusion and stress to an already urgent situation. What was most concerning was the lack of proactive communication and support when we clearly expressed distress and concern. Instead of helping us find solutions, we were met with a cancellation-type response due to inability to pay upfront. When dealing with a possible cancer-related diagnostic situation, patients should not feel ignored, confused, or unsupported. I hope the office improves communication, billing transparency, and patient advocacy moving forward.

Dr. Reddy is my ALL time favorite Dr. He's passionate & he literally takes his time with you. When…read morehe's with you, you receive his undivided attention. #LoveHim

Review based on the professionalism of the receptionist not doctor. My father had an appt today for…read more2:15, he shows up at 1:20 to do paper work. 1. The receptionist was VERY rude. They tell my father the doctor is late and can't make it and if we are ok with a Phys. Assistant. I have nothing against them, but my father did not wait TWO WEEKS to be seen by a PA. We all want the best for our parents. I was very upset granted that I'm a night shift nurse who was sleeping after a long shift! So I was pretty grumpy. I spoke to the rude receptionist and she offered me no help! Her options were to reschedule or be seen by the pa. She goes and tells me they're more than qualified. Lady I know they are, they went to school and passed their boards. But if it's your dad you'll want a doc assessing and taking care of your father. I just felt she didn't care and her attitude was just nasty. I know was a bit rash too, but you are a professional (supposedly), so learn how to be professional when you have an upset patient!!! Why couldn't they call me and tell me this instead of dropping the news to my father when he gets to the appt!! He had to leave work early to go to this appt, he's not a stay at home dad. In better news, the doctor made it maybe less than 10 minutes after this ordeal. Yeah that receptionist just gave us bad news and said he wasn't coming AT ALL, and then the doc shows up... so she needs to get her info straight. Update!! I realized it's the people in the main office that's catching attitude. Everyone else next door in the egd clinic are wonderful. Had to call today to see why my dad referral appt wasn't set up and the receptionist try to catch an attitude. Like I'm not calling about his egd results, I'm calling about a referral appt with s surgeon. I'm a nurse I know what I'm talking about when the gallbladder and esophagus are two separate organs. Lord. Help me

I found Dr. Hymel to be a thoroughly professional and competent physician. He performed an…read moreendoscopy on me and was quick and thorough and answered all my questions.I am happy to be a patient of Dr. Hymel.I would recommend him to all of my family and friends.

Went in for routine colonoscopy. First I had to come in for a pre surgical inspection I guess where…read morethey took my insurance info and he pressed on my tummy for two minutes. Bill for that was $500. Then I went in for the colonoscopy and was advised polyp too large to remove in their surgical mill and would have to return and do it in the hospital which was 50 steps away. Got the bill for that procedure the Friday before the Monday procedure and they were going to charge me $8,000 for a preventative procedure every other woman in my office had done for free, even the ones who had polyps. Won't EVER be using again

Sadly, I didn't qualify for any of their clinical trials, however they are super nice. They are…read moredoing several for fatty liver and even do a free liver scan, but my liver is healthy!

They conduct paid clinical trials. Right now several going for fatty liver and low t. Friend them…read moreon Facebook and they will have ways to apply to the studies