No communication at all! I bought a car and when I drove off the lot, my passenger low beam…read moreheadlight was out. It was dark when I left the lot and had to drive home that way. When the vehicle was pulled to the front, the associate would have seen the diagnostic panel with the headlight out and said nothing! And the manager didn't want to hear options to have it fixed... no follow up at all, so I had to pay for it myself. Make sure you allow plenty of time to finalize paperwork, it took me almost 3 hours to finish mine.... My experience was not good at all, and I made sure I paid for the extended warranty on parts. The dealership did provide me a vehicle within my budget, so now I'm hoping that my vehicle will last until it's paid off...

Please careful getting a loan through them especially if you got a trade in. Do your own math…read morebefore signing the loan agreement!!

It's great to walk into a business and be greeted like a friend. Every time I go here I'm greeted…read moreas if they're expecting me (even if I stop in completely unannounced) and are always eager to help. Brandon is super polite and Ethan is always able to answer my technical questions without making me feel dumb for asking them. I always get the impression that they care about me as a customer and want me to have a good experience. Most dealerships make me feel like im just a cog in the machine and would rather just start replacing parts on my vehicle rather than take the time to figure out what's ACTUALLY wrong and point me in the right direction. Not Estle. They give a hoot.

I purchased a 2012 CTS Premium via internet and phone, first the car was priced $1000 over top…read moremarket value - which I was okay with assuming the car is trouble free. The salesman Devon assured me it was and I am coning from over 4 hours away. Devon said there is no warranty, but if any issues are found they will take care of me. I also asked Devon to drive it to be sure, he said it drives great and passed their "point inspection" I drove 4 hours with my wife to get the car, paid cash and it was very beautiful as pictured, Devon was not working. Upon driving home at speed, I noticed the rotors were warped (I did test drive but only at slow speed). Then almost arriving home it loses power steering and service light comes on. After researching myself its common for the alternator to get weak and trigger the electronic assist power steering. I check voltage and the alternator was low as suspected 11.9-12.6 running. I alerted the dealer that day - I said I can take it to a Cadillac dealer, a local tech or save them money and can replace myself - if they wish they can send me the parts (Alternator and rotors). The response from Devon was (Do not take it to a dealer, they will over charge you! - coming from another Cadillac dealer - neat). Then said, "get it checked out, or replace the parts and we will see what we can do". I replaced rotors and alternator myself, sent picture of the pitted and stressed cracked rotors and the new parts on the car and in progress. I sent the receipt for parts from Autozone ($416). I get a voicemail back from Devon saying they will send a check for $250 and that is all they will do. I leave messages to Devon and sales manager Todd Bartley with no response saying that is not acceptable - I will need to fix all of these issues to pass Pennsylvania inspection in addition to the chipped/cracked windshield that I did not even claim and had repaired myself. When on my search to find the right car that I wanted - I decided to buy from a large Cadillac dealer to not have this issue assuming I could trust them, they would stand behind their sale and quality of sale. What angers me is that I was not being unreasonable at all and trying to give best solution with least cost to them - I took the time to researched the issues, fixed the car myself to not cause cost overages to them. I paid $1000 over MAX market value, which I am willing and did do, but with the assumption I am getting a car worth that and a car with no issues. It was very unprofessional that they could not give the extra $166 to make me whole for the issues the car had???? Unreal! I left the conversation thinking: if they cover what is right, they will gain a customer for life, but to be petty and not even cover the full $416 for parts with me absorbing all of the work and time and offering to take it anywhere they wanted to validate the concerns. At this point, no, they lost me. I should have read the reviews first before buying. I understand as a business they must make a profit and had a margin they needed to make; however, they did not do their due diligence when accepting the vehicle on trade as it was traded in with these issues for certain. I would also be interested to see their "Point inspection". I love the car, but right is right and this is not that. If they wish to do the right thing and cover the petty $166 I will reverse this and not contact BBB next. Especially being I made this sale for them seamless and efficient, I cost the salesman no more than 15 minutes of his time with 2 phone calls and 1 email, we drove 4.1 hours to and paid cash on sight, was gone in 20 minutes after arrival for another 4.1 hour drive home in 2 vehicles on the promise that the vehicle needed nothing and was near perfect. I will also add that they were adamant I showed proof of funds prior to arrival - I kept my promises, now keep yours.

PLEASE READ THE ENTIRE REVIEW. I have never written a…read moreNegative Review, however, Luke and Levi at this dealership deserve the absolut worst review possible. They present themselves as an honest, "good old boy" family oriented operation with honesty and morality, unfortunately this could not be futher from the truth. Being duped by their video and presentation of the unit that was presented to have been thru their inspection with everything "READY TO HIT THE ROAD for great and enjoyable traveling" was a complete lie. DO NOT BE TAKEN IT. IF YOU PURCHASE FROM THEM, TRAVEL TO THEIR LOCATION WITH A QUALIFIED INSPECTOR TO INSURE THE PURCHASE IS AS ADVERTISED. Trusting them was a big mistake. I purchased the unit on line and had it delivered without going to inspect the unit myself and I paid a premium thinking everything was as advertised, READY TO HIT THE ROAD. Well, after deliver, I discovered the following. 1. Furnace inoperative. "Heater would not ignite" Mid Winter Too. 2. Hot water heater inoperative. "No hot water on 110 Volts" 3. Toilet flush inoperative. Sprayer to wash toilet did not work at all 4. Shower sprayer clogged and inoperative, would not spray 5. Shock absorbers totally Dead. Every bump resulted in the frame hitting the bump stops. 6. Remote monitors for Tanks inoperative, Propane showed empty when the tank was full as well as grey and black water readings. 7. Propane Stove Inoperative. It was never connected to propane, the propane line was capped off. 8. Back up camera inoperative, Had to replace the entire unit. 9. Rear privacy blinds modified to look OK but they actually were wired together and blocked the EMERGENCY exit at the rear of the coach, that, I would thInk, borders on Criminal Behavior In Closing, I could NOT HIT THE ROAD for my vacation. Had to cancel. When I called Luke and Levi about all the problems, they said they would not gurantee to reimburse or pay for the required repairs. I am currently making all the repairs at my expense. THESE PEOPLE ARE IN MY OPINION "CROOKS AND NOT TO BE TRUSTED AT ALL" People like this are the ones that give used car salesmen a bad name. This is long and detailed, But It IS The TRUTH!

We were visiting near by, and Kuhns had such a variety of nice RVs. We decided to visit and met…read moreLuke aka Kukie Poo. Such a nice gentleman. Although we didnt find what we were looking for, we asked to be placed on their email list along with subscribing to their YouTube channel. Excellent place to shop.

Bought a car there in May. It's now September. After 15-20 calls to the dealership for the title, I…read morestill don't have one so I can't plate my truck. Unacceptable!!!

I was totally blindsided when the dealership hit me with a $1,000 fee just for wanting to pay in…read morecash. The salesperson Taylor seemed unbothered when I pointed out that this fee wasn't listed anywhere in the advertised price. Her response? "That's our business model. If you don't like it there are other places you can buy" This place feels incredibly shady. I was prepared to pay what was listed but not after their bait-and-switch. It's frustrating to be misled like this especially when staff act like it's no big deal. Ohio law requires all mandatory charges to be disclosed, and this fee wasn't. Shop here if you want to deal with surprise fees and deceptive practices. Their lack of transparency here is unacceptable, and I'd recommend taking your business elsewhere where honesty and upfront pricing actually matter.

Fast & friendly service. Tyler helped me out the day I went in, he was very helpful & honest…read more Affordable payment options! So far I love my new (used) car!

Needed a car now not later. Tyler Risner got me in a gorgeous 2012 Captiva. In need of a vehicle,…read morebefore you buy elsewhere check them out. You'll be happy with your service and ecstatic with your vehicle of choice. Your payment will be right for you also

brian is by far one of the best mechanics around and his prices are very fair. He treats everyone…read morewith respect and stands behind his work, his whole crew is top notch.

I have taken my car her twice for two different repairs with the first one I most say I have taken…read moreto many dealerships in the past few years and no one could figure out why my car was making that noise so I heard great things about B & Z from a friend so I decided to give them a try and they figured out right away what was wrong with my car and had it fixed and I had no more issues and no more noise then again my car starting making a weird humming noise and my battery kept going bad but I was out of state and was told nothing was wrong with my car again and that I was being sold bad batteries so as soon as I made it back to defiance I take it and drop it off and B&Z again figured out what was wrong with my car and again no issues I would definitely recommend anyone to take their cars here they are all very friendly and helpful