Very friendly staff, Dr. Kyler J. Masonheimer my new Dr. I met for the first time was super nice…read moreand he made it easy for me to understand of explaining things to me. He listen to my concerns and everything went well with my visit. They were also concern with my blood pressure and decided to recheck it before I left to go.

Don't go here the staff here are extremely rude and unprofessional. This includes the Pearl City…read morelocation. where colonoscopy is performed. The office manager is so obnoxious, and ridiculously rude. She'll text patients during work hours with extremely concerning , and disturbing comments to paid patients. Evidently, this clinic allows this type of disturbing behavior because I've been going here for a while. In addition, the Pearl City location is just as worst. When I filed a complaint about the office manager over the phone to their clinic, the office personnel there told me to shut up or else she's not helping me. Excuse me! How obnoxiously rude and unprofessional at the least. They run this clinic like the circus with clowns working there. I would give them a negative 0 rating but that would be to kind. Save your precious time and money because this clinic will never make changes on how they operate. Go somewhere else that deserves your business. They're so many good doctors out there that will treat you bette and offer better service.

Staff is horrible. Tried to make an appointment and the staff said I needed to have my PCP provide…read morea referral. I informed them that I do not have a PCP since UHA does not need a PCP referral and that I can directly schedule with the provider. She was adamant about having a PCP which again what does one do if I don't have a PCP and I am 45 just needing a screening. OMG at least the other office I just called also asked for a PCP referral and when asked I said to just do a screening cause of my age. OMG. Are we in the 1990's for medical care? Interesting if you search the HGSAIEA it is the same site, location, etc as Robert Wong.

If you want a good doctor for a colonoscopy or an endoscopy, I highly recommend Dr. Wong. He is…read morevery, very good and FAST. My procedure took abut 45 minutes and he was able to find polyps and remove them. The staff at Pacific Endoscopy are very, very nice as well. To maintain your privacy, you are assigned a number, so they call your number instead of your name when the nurses are ready to prep you. Although I could only see his eyes, in my drug-hazed state, Dr. Wong reminded me of my husband at the same age. That was strangely comforting to me. Dr. Wong and Pacific Endoscopy were very good about giving me instructions, such as the day-before prep (not fun), and what to do on the day of your procedure. They provided me with a Medi-Van service number that I could call, since I wasn't able to drive home after the procedures. They are very thorough in telling patients what to do and expect with these procedures.

Dr Miyamoto is the absolute best doctor I have ever had. She is informative and patient and…read morelistens to everything I have to say. I can't say enough good things about her. I'm treated like a person instead of a patient she only sees once in awhile. Her staff are excellent and and reflect how she is. Thank you Dr Miyamoto for being so kind.

I was referred to Dr. Miyamoto after being ghosted by another gastro who never followed up with me…read moreto schedule an appointment, and honestly, I am SO glad that that happened because what a God-send Dr. Miyamoto is. She is so friendly, warm, kind... amazing bedside manner. In fact her whole team is incredible. It's weird to say that this is one doctor I don't mind visiting. It was truly the first time I felt really heard with all these issues that had been ailing me for the last few years. She give options, listens, explains in a way that makes me feel empowered to be my own health advocate. She is truly a gift to the medical field.

She is 100% amazing unfortunately she left Queens West gastroenterology practice and now I've had…read morenothing but bad luck with them. I wish I was a Kaiser member. She was my G.I. doctor for 10 years. I miss her very much. She was wonderful very compassionate very knowledgeable. Easy to get along with.

Dr. Traci Murakami MD, GI, is  refreshing, kind, empathetic, having a plethora of knowledge and…read moreoptions and addresses issues holistically, offering new ideas. Having  my 3rd colonoscopy/endoscopy was a surreal experience, with Dr. Murakami, being surrounded by an entire female professional team....even the anesthesiologist was a female MD.  I could have never envisioned this level of success for women when I started out in the F-16 Fighter management's male dominated corporate industry, and so pleased to see the medical community is budding with such caring, loving and CAPABLE professionals.  Dr. Murakami is a true Island Treasure.   Moreover, she referred us to a supportive specialist that we didn't even know the island held.

This was the worst doctors appointment I've ever had at nearly 50 years of age. From the moment I…read morecalled the office until I left, I was argued with. From the office staff to the damn doctor, literally all of them argued about where my last procedures were done to why I was there. And when they finally realized I was right, no apologizes.

#thankfulthursday…read more Healthcare workers deserve more recognition. Sometimes, things happen and they have to stay calm and professional while keeping their sense of humor and getting the job done... I appreciate Dr. Morisaki and his staff because they are a great team. Everyone was cheerful and informative! They made sure that I understood what was going to happen and how to prepare for the procedure. Dr. Morisaki even called me a few days after the procedure to follow up with me! Dr. Morisaki has two offices: one at Kuakini Physicians Tower in Honolulu and one in Aiea. I chose Kuakini. It has validated covered parking and a safe, locked restroom down the hallway. My friend, Paul C., taught me to bring some treats for the office staff. After I "recovered", I was able to get a box of baked manapua, bring it to the Kuakini Medical Center, and call the office so someone could meet me at the Ground Level, and wrap each manapua individually in a bags (COVID protocol). She brought some gloves so we were able to keep the manapua "clean". Haha! The look of gratitude on her face was priceless. It was as if no other patient remembered them and their hard work. I told her that I couldn't do her job... And it's true! I asked her to give some treats to the Recovery Room staff also. The office staff were great and the Recovery Room nurses were fabulous because they fed me after I woke up from anesthesia. They asked me if I wanted apple juice or graham crackers. I answered, "Both, please!" They asked me if I wanted more... I answered, "Yes, please!" Gosh ..those were the best graham crackers ever... So yummy, light and crisp! I sure enjoyed eating them! LOL! Thank you to Dr. Morisaki and his staff for taking good care of me! Remember your healthcare worker today!

I absolutely DO NOT recommend this physician…read more I am a retired ICU Registered Nurse. My husband is a retired physician. I was referred to Dr Yang for a colonoscopy - a 3 year post - polyp removal follow up. Below were some of my many concerns: 1.I found his administrative staff to be polite but incompetent - especially a male named Vincent. Vincent would repeatedly contact me over the course of 4 months to request my "healthcare authorization". Which I repeatedly re-sent. This was actually not what he needed. He was actually requesting my "health history". 2. The weekend before my scheduled "pre -procedure" appointment - Vincent contacted me yet again to let me know they had not yet received my "healthcare authorization". He said they would have to "cancel" my pre - procedure appointment " if they did not receive my paperwork by 5pm on that Friday. I again sent my "medical authorization " paperwork. Unfortunately- it was a Friday. And I realized my appointment was at 8am the following Monday. I did not want them to cancel an appointment that I had waited 4 months for. So - I contacted Dr Yang via cell number provided by voicemail. I reached him - and he was audibly disturbed that I had dared to contact him regarding ensuring that my appointment was kept as my paperwork was in order...he did wish to concern himself with such a trivial matter. I found him to be abrupt, condescending....and rude over the phone. 3. I showed up early on Monday morning with my husband at my side. Dr Yang was late. His waiting room was small- there were 3 other patients waiting with me. So - he's "cramming" 4 patients into an 8am time slot - with only ONE physician. As he entered - he was clearly irritable- he barked at his front desk staff to remove a sign from his office front door. As I was seated right next to the door - and his staff were behind an enclosed desk ( they would have had to walk around) - to be helpful I got up and removed the sign as he wished. He did not like that. He wanted his own staff to do as he bid. Already off to a bad start. 4. During my office visit - it became very clear that it was a "pre-procedure" visit. For a COLONOSCOPY. I've had 2 previous colonoscopies. The purpose of my visit was so that he could SELL me his "special" colon prep. And he wanted to explain to us personally all the details of his colon prep. During this entire visit - he was rude and condescending. He did not like the fact that I had called him personally on the weekend to ensure that I would see him Monday morning. He did not like the fact that both my husband and I were a nurse and a physician - he needed to let us understand we knew our place in HIS world. 5. We bought his "special" colon prep. I went home - and realized that Dr Yang was probably the worst physician I have ever encountered- both as a nurse working at Straub Hospital in their ICU...and as a patient. Horrible bedside manner...and I certainly was not willing to find out if his clinical skills were any better by letting him insert a scope into my unconscious body. I wrote above so that every person on Oahu would understand that they do not need to be treated in such an ABUSIVE way and receive substandard care from any physician. Just walk away. NO. I cancelled the appointment with him. Dr Russell Yang should never practice again. Dr James W O'Brien at Surgicare Hawaii eventually did my colonoscopy. He was EXCELLENT.

Russ cares! He did have a nicer office before but he is still a decent doctor. He did an endoscopy…read moreon me and I trust him for procedures. Kuakini totally took care of me that time. Russ just joined Kuakini in the last 5 years. He was a private practitioner before. He left Queen's where he also worked. I am no longer with him but enjoyed him enough to give him a piece of art I made. Good bedside manner; quick with the humor. Drawback is that he uses a call center to field calls. Sometimes it works and sometimes it doesn't. There aren't that many liver specialists in Honolulu and he is one. I recommend this doctor and clinic.

Dr. Tamai and her staff at her office and the staff at Endoscopy Institute of Hawaii at Hale Pawa'a…read moreare so outgoing and caring and everything you'd want someone to treat you.

If you want to live a long life I would not recommend Dr. Jennifer Tamai, Gastroenterologist. I was…read moreonce a patient of hers but after changing careers my employer only offered Kaiser Health Care insurance and she doesn't accept it. Two years later my employer offered HMSA so I wanted to go back to see her for a colonoscopy procedure. I called her office December 2024 was told because I hadn't seen Dr. Tamai in two years I would need to be referred to her by my primary physician. I did that and followed through with my primary physician to make sure they sent Dr. Tamai a referral. They said they did so I called her office to confirm. In January 2025 Her office told me they don't take Kaiser medical insurance and I had to explain everything all over to them again. I asked if they received the referral from my primary physician and was told they did not. Now it's February 2025. I called Dr. Tamai's office and they told me they won't take me as a new patient and should find another gastroenterologist to see me for my colonoscopy procedure. I can only imagine what would happen to me if this was an emergency situation that needed treatment.

For Queens West location - I am extremely disappointed with my experience at Queens West…read moreGastroenterology. I came to this clinic for help with serious GI issues and ultimately underwent gallbladder surgery. Unfortunately, I did not feel adequately informed or supported before or after the procedure. The most concerning issue was the lack of continuity of care. While I was still recovering from surgery and dealing with significant ongoing symptoms, I was left without a clear plan for follow-up GI care. A patient should not feel abandoned in the middle of recovery from a procedure that was initiated through this clinic. Communication was also a major problem. Important information was not clearly provided, expectations were not properly explained, and resolving concerns became unnecessarily difficult. Instead of feeling like I had a medical team working with me, I felt like I had to fight to be heard.

Horrible, never answer phones or MyChart messages take almost five days to respond to. Been going…read morehere long time, still same issues.

From scheduling appointment to procedure the quality of care was excellent. Dr. Lopez and office…read morestaff made my experience so much easier. Dr.Lopez made my 1st colonoscopy experience so comfortable. She is very thorough and takes pride in what she does. I would highly recommend anyone who is looking for a gastroenterologist to go see Dr. Kristi Lopez.. She is very punctual and her bedside manner will put you at ease.

I've had the privilege of being under the care of Dr. Ankur Jain and Dr. Shilpa Jain for over 10…read moreyears, including for my colonoscopy. I cannot speak highly enough about the entire experience. From the very first consultation through follow-up, their level of care, professionalism, and attention to detail was truly exceptional. Both Dr. Ankur Jain and Dr. Shilpa Jain are not only highly skilled and knowledgeable, but also genuinely caring and invested in their patients' well-being. Their follow-up and communication were excellent, and it's clear they strive to provide the best possible care. I would highly recommend their practice to anyone looking for top-quality gastrointestinal care delivered with compassion and professionalism.

Dr. Ankur Jain is beyond awesome! He is very kind and caring! He always goes the extra mile for his…read morepatients. The very best GI group in all of Hawaii.