Debbie and her staff are so knowledgeable, definitely helped me from being ripped off by other…read morecompanies! Wouldn't do insurance with anyone else.

NEVER EVER DO BUSINESS WITH THIS AGENCY…read more Extremely poor customer service, lack of insurance knowledge, probably only incompetent people would work there. I almost got ripped by this insurance agency because of their lack of responses. My home insurance policy is less than 24 hours to be expired and cannot be renewed due to the underwriter came to our new home (without any notices) said that my tree is overhung the chimney. When I called the agent up few times in 2 weeks period of time, no one can give me a definition of overhang and what I need to do to make it compliance. The insurance agent asked me to call Mercury directly and Mercury agent referred me back to the agent because they don't deal with the customer directly on this type of matter. Don't get me wrong, I've been with this agency for over 15 years because nothing major issue has come up to me until this problem. Again, how could the underwriter came to my home without my knowledge and go to my backyard, took pictures and etc??? You need an insurance agent be able to help you when things happened but not give you a dance around. It is very sad! I got AAA now because you can talk to a REAL person when you have problem comes up and get the REAL professional advice.

I've been going to Sandra since around COVID and recommended her services to many of my friends and…read morecolleagues. However, this year's filing experience was horrible and overly stressful. I was made to feel like I was doing things wrong or was a complete bother multiple times. The lack of professionalism was really jarring and made me so uncomfortable, I don't know what flip switched, but I will be taking my business elsewhere. I've always kept an incredibly detailed and organized list of expenses on Google sheets and share it with Sandra, along with necessary paperwork. Time after time, Sandra would compliment me on my organization and would give me small requests to make the documents easier for her. Last year, she told me that, since my PM's (property manager) already shares an expense/income sheet, that I didn't need to "double count it" on my Google sheets form. So, I didn't. Then this year, she texts me the night before my appointment frantic about my paperwork, telling me she has to charge me something like a few hundred an hour to be a bookkeeper, etc. Mind you, all at 9-10pm the night before my appointment, when I had sent out these forms a few days in advance. After going to her for many years, I thought I was doing things "right" as I had the last few, but suddenly nothing was right. I chalked it up to the stresses of her divorce and tax season, so I let the experience be and convinced myself she was having a bad day or something. Then, a few weeks ago, I realized I never got a copy of my completed taxes. So I simply just emailed her and asked, whenever she was free, to send me a copy. She replied she would send them over soon. A few days go by and I follow up with her...and she replies, very unprofessional with "HERE YOU GO" in all caps. Now, mind you, in the past she's also informed me that if I don't ask for an e-copy of my taxes within the same month ish/time frame as doing my taxes, she'll charge me for sending me my paperwork. That's because when I was going through a mortgage process, I reached out to see if she could help send me copies of my old tax forms, and she told me that if I ask outside of the direct tax window filing period that she charges for that request. Charging to get a copy of your own tax paperwork is kinda wild, but whatever, so that's why I've been diligent about getting an e-copy of my taxes from her every year since learning that. Why it's not auto-sent to people to have copies who needs them, IDK, but the constant nickel and dime threats is so exhausting.

The staff & owner, Sandra, always friendly as it's a family oriented business…read more I have been using Sandra's services for about 3 yrs now & have been happy with her service. I would very much recommend her!

I've been doing business with Karen Peters for over 30 years. They've done a great job taking care…read moreof all my Insurance needs, and I can rely on them when I have a issue. Home, Auto, everything through Karen Peters Agency.

I highly recommend. We have become much more comfortable with our business yearly bookkeeping and…read moreour tax season is less stressful since finding Peggy 3 years ago.

Peggy is amazing at what she does. She doesn't just file your return, she maximizes it. Always…read moreappreciate your attentiveness and support Peggy!

This company did my taxes incorrectly by adding expenses that I never provided. When notified, she…read moredenied it. I requested a refund because I have to get them amended elsewhere and pay again. Her statement, "that will never happen". I do NOT recommend this company due to apparent mismanagement and conduct, they are unprofessional, and lack of quality customer care. I see your reply which not correct. I call and formally addressed some serious concerns regarding the preparation of my recent tax return. I noticed after the fact that certain charitable contributions and other expenses were included in my return that I did not authorize or provide any documentation for. These inaccuracies are not only incorrect but could also pose compliance risks. Additionally, the time claimed to have been spent on the return does not align with the nature of the communication and the information I actually submitted. I attempted to discuss this with you previously, but unfortunately, I felt that my concerns were dismissed without being properly addressed. I had to have another tax professional thoroughly review and correct my return immediately to reflect only the information I personally provided. I request a refund of the additional cost to amend my tax return which is appropriate in is this matter. I trust that you understand the importance of accuracy and professionalism in tax matters, and I hope this does not happen to anyone else.

Excellent customer service! Mrs Moore was expeditious and courteous. Will be using her next year…read morefor our taxes!

Been taking my taxes here for years. She's very helpful and is available to do your taxes.read more

I was a client of Socheata's for the past four years. As she watched our business grow, she offered…read moreto handle our bookkeeping. Having trusted her in the past with our tax returns, I agreed. However, beware -- she is not a qualified bookkeeper. She charged us $10,000 upfront plus $3,500 for a corporate tax return, yet after more than a year, neither the bookkeeping nor the tax return was completed. Despite repeated communication and allowing her ample time, she refused to issue a refund. On the morning of our scheduled appointment, she abruptly emailed to cancel and stated she would no longer continue working with us -- this was after I had specifically confirmed whether she was confident in meeting the tax extension deadline. Extremely unprofessional and disappointing experience.

Sadly They never returned my Call to set up appointment for Tax Preparation. We moved here 1 1/2…read moreyears ago to this area, and wanted a New Preparer more local for us. We had to go to someone else.

Sandi is Amazing. This is the first year I haven't done my taxes myself. I had to reach out to an…read moreexpert. Because, I have never filed my own taxes with stocks and crypto included. Sandi was so sweet and nice and made the whole transaction so easy! I would refer her a 100 percent! Sandi is patient, kind and attentive.

Michelle was amazing and helped our situation tremendously! Very knowledgeable and lifted such a…read morehuge weight off our shoulders this tax season after going through everything together and explaining each part. She answered every question with intent and zero hint of judgement! We will be going to her with all of our future tax needs for seasons to come!

They have done my taxes for a few years now and are always the best. Always very fast and easy…read more Would recommend to anybody.