I consulted with Dr. Wilhelm off and on since 2015 for treatment of fractured crowns, over- equillibrated crown surfaces, food packing between crowns etc. The dental plan expanded my benefit to include out of network. I recently had to BEG Dr. W to create his treatment plan based on "need" vs bite and/or worn down crowns. He logged into my record that I was asking for "strange" things. Really? because during the recent consult review, he said he knew insurance company's do not cover bite issues or worn crowns. The recent consult began with a "hostile" assistant who snarled at me and my husband as we were escorted to a room and during the entire consult. Dr. Wilhelm focused on the task at hand, confirming existing problems I had requested he review. A week later he told me he "met" an excellent Prothosdontist who he THOUGHT was with Health Partners and he thought would be a good fit. HUH? ok, I'm thinking I have no choice if HP refuses to approve the treatment plan. That same week, I called HP for the status of the plan to find that it was approved! I was ecstatic! BUT it appears Dr. Wilhelm already abandoned me. He has NOT called to offer to do the work; so he can afford to lose $17k? OR was he paid or threatened to stop working with me. I did nothing to turn him against me, nor did we do anything to his assistant to deserve the horrible treatment form her. This is bizarre! Health Partners is doing everything in their power to keep me from obtaining the benefits I am paying for, by tainting every expert I have consulted. So figure this out, treatment plan just approved $17k, but I have no prosthodontist to treat, again! I am so beyond upset. This has been 5 years of the same. I will be adding this feedback to every health grade website I can find. read more