Tess is extremely down-to-earth, genuine, and knowledgeable. She is an expert first and certainly…read morepractices what she preaches when it comes to financial well-being. We've enjoyed working with her and trusting her advice as we make financial decisions.

I was in the area and had a deposit to make that I wasn't about to send in mail (see my reviews of…read morethe USPS). Seriously, after finding my way to the building and figuring out where to park I finally made it into this location's office. Nice office overall - quiet like the other MS office I had been in once before. I told the greeter the reason for my visit and she directed me to another window where another nice individual was happy to help me assist me with my transaction. When I approached the window to make my deposit I mentioned to her that some of the information on my account had change since the check was issued and explained there should be notes in the system regarding the change so I didn't have trouble with this particular matter. She wasn't able to find anything but gave me a receipt (that looked like the kind of receipt you'd get from a bank - unlike my last in-branch deposit at another MS branch) and date/time stamped it so "if" there were any problems I would have confirmation of the transaction. I appreciate her extra effort and all done with a smile. All in all, I would definitely go back to this MS office without hesitation to conduct business.

You are responsible for your own investing. They get to know you, especially your financial needs…read more Then they help direct you appropriate investments.

They opened the wrong type of account for us, then when I wanted to make a trade, the money was not…read moreavailable even though they cashed my check two weeks, ago. Called them up to see what the issue was and they insisted that they had to call my bank to verify that the check had cleared, and my bank told them that the check was good and it was cleared. They then said they had to check with upper management to see if I can use my money to make a trade, and would call me back. When they called back, they said upper management refused to approve the use of my money. They insisted that I wait an entire MONTH before I could make a trade. Meanwhile, I am losing money on trades that I would have been making money on!! Do NOT recommend!!!

For the third time my mortgage payment is messed up. Twice they have cashed my checks without…read moreposting them to my mortgage account. And one time they applied the payment to the principal when it should have gone to the monthly regular payment. Unanswered emails

They started off great, but customer service is horrible. First they have management that…read moreis incapable of thought. They do not supervise the people working at home and therefore nothing gets done. They had no foresight to require at least 1 person to come in daily to obtain and process USPO mail. They never thought of having the people that work from home open and read and act on emails and electronic communication. Payments do not get processed. Takes them months to respond and they do not care they are the most unorganized people. Go to another credit union. They have people that work. They have the management to train and supervise the people so they are not sitting at home receiving a paycheck for doing nothing.

phenomenal service phenomenal people who work there!!!!!!!…read morethanks schwab in naperville!!!!!

Love this particular location of Charles Schwab! Everyone here is super friendly and great to work…read morewith. Whenever I have any investment questions or just need to check on my accounts, they are all eager to help and chip in how they can. Super personable as well - they remember you which makes their customer service great. They have a lovely seating area and offer coffee/tea while you wait if you have scheduled an appointment. They also can walk you through the online portal if you work with them as well.