Shannon has been with State Farm for years and took over from a previous State Farm Agent (pre-Yelp…read morebut he would have been 5-stars). It is always pleasant visiting or calling her or her staff. If you have a problem, need to make a claim or make a payment - just call. Dealing with State Farm Headquarters in Bloomington - eh, quality with a 'k.' Shannon is the only reason why I have not started shopping around.

My husband and I chose Shannon Hallstrom as our insurance agent about three years ago when we moved…read moreto the area. We had previously had a State Farm agent and decided to stick with the company. We could not be happier about the service we have received from this agent. The office staff is always courteous, professional, and helpful. When I called in tears on my birthday because my windshield was cracked, the office took care of calling the repair shop and setting up the appointment for me. I have always felt like an important and valued customer during my interactions with this agent. We couldn't be happier and would recommend her to anyone!

I have been extremely pleased by the customer service I have received from the team at Jeremy…read moreZeitler's State Farm Office for my business and personal insurance needs during the past few years. I have found them very helpful and responsive. Wouldn't use anyone else going forward for my various insurance needs! Karen

Jeremy put together a quote based on the Info I sent him on…read moree mail. He was thorough and matched coverage on our existing policy. We met and reviewed options. He is very knowledgeable and assisted with my questions.

Great staff, very knowledgeable and when it comes to customer service the team goes beyond to help…read morethe customer. Also, Dave is the best Agent!

Best of the best. I've had exceptional service since switching to Dave at State Farm. Dave and his…read moreteam have been so helpful and such a delight to work with. Top notch service and top notch people!

Great Agent. Tim Pyrcik…read more. The best I've ever had in over 20 years in the insurance world as a consumer Do yourself a favor and call Tim..!! Tim Pyrcik Lisle,Illinois State Farm

Tim Pyrcik was very helpful in getting me what i needed for my auto insurance. He wasn't pushy but…read morekindly offered me other services i might want to add into my plan. Quick and painless.

Many people seem to be happy with Carolyn agency, I unfortunately had a very poor experience. I…read morewas a new customer to State Farm and had water damage to my home caused by faulty plumbing from previous owner. When I asked about the risk of the claim and being dropped as a customer in the future her team claimed there was no risk. (My other options were to pay for the repairs myself or pursue legal action with previous owner as the damage was within 2 months of home purchase). Her team was pressing to create the claim record even before I had an estimates. My gut told me know, but I went ahead assuming her team was providing expert advice. I asked repeatedly throughout the claim process...at one point even told that I should have filed my claim even sooner and not waited while I was getting the lowest quotes and asking these questions. Well, not surprisingly I was dropped by State Farm and now with this claim on my record I am having difficulty getting different insurance. I'm guessing the next 10 years I will be paying through the nose for insurance ONCE I even find an agency to insure me. Very disappointed in Carolyn and her team. Be very, very leary of filing claims. If you gut contradicts what her team is saying, go with your gut and not with her team.

Been with this office for over 3 years. I had zero understanding about insurance at the time, but…read morenow I feel like I have learned so much about what my insurance needs are and I am now confident I am covered for anything that might come. Carolyn helped me set up my retirement, my husband and I have life insurance now for our children and of course we now are covered adequately for our auto and home. And I know no one wants to pay a lot for insurance-I was able to make sure I got all the discounts I qualified for. Thanks for always being kind and personable with my many, I'm sure annoying, phone calls, questions, and policy changes over the years!

My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

I've been a State Farm customer for many years, but unfortunately, my experience with Bill Gigler's…read moreoffice has become very frustrating. I received a bill from State Farm without any explanation of why I was being charged, despite already paying thousands of dollars for my auto and home insurance. I called the office and spoke with Elizabeth and Schyler, and I also emailed the office and Bill Gigler directly, hoping someone could explain the charge and help resolve the issue. I even called State Farm's 800 number, but I was directed back to Gigler's office. Unfortunately, I never received a satisfactory explanation or resolution, and I never received a response from Bill Gigler. After being a loyal customer for years, I expect my insurance agent's office to be responsive and willing to help when there's a billing question or concern. I'm disappointed that I've had to spend so much time trying to get a straightforward issue resolved without getting the assistance I needed. I'm now shopping for a new insurance agent who values customer service, communicates with their clients, and is there to help--not just collect payments. Unfortunately, based on my experience, I cannot recommend this office.

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

This office makes those tedious phone calls and emails we put off to make, so easy!! I'm usually…read moreone to avoid as agents and representatives can be misguiding or hard to inform but not here! I should also point out that the timeliness of the services provided here are super efficient, I was waiting for new insurance cards when I got into a car accident and couldn't find my email for it either, one 3 minute call later and I had them. Thank you team.

Todd and his wonderful staff are commited to caring about you and your well being. They are highly…read moreprofessional, go the extra mile, and are a business I put all of my confidence in. State Farm of Lisle is a busineess I can trust, and so can you.

Jim and his staff have been excellent for 20 years. I see Lisa's message and that is sad that she…read morewould not have seen that payments were not deducted from bank. We have never had a problem.

My husband and I wanted to consolidate all our policies with one agent and decided to go with State…read moreFarm. When we moved we selected Jim Danko as our agent hoping for the best. We brought him 2 auto, 2 homes and 1 business policy. Unfortunately, things have not gone well. Sandy, who works with Jim, made numerous mistakes with policy information and their office allowed our second home policy and flood insurance to lapse without even as much as a phone call. We thought we were set up on autopay but were only set up on auto-renew. We had no idea the policy had lapsed and during this time there was a major flooding incident on The Chain of Lakes that we were affected by. Fortunately we incurred no substantial damage. It was only by accident 5 months later we figured out the policies were no longer in force. When we exchanged emails with Sandy, asking why we were not ever called because we would never have allowed our policies to lapse, her response was that State Farm mailed us 3 bills and we failed to pay them. While I am sure what she states was true, we thought we were set up on autopay and didn't think twice about it. What happened to good old customer service? How about a phone call or an email? Given the fact that great service is the only thing that distinguished one agent from another, we have elected to move our State Farm Insurance to another agent who does actually call or email their clients when policy premiums go unpaid just to make sure there wasn't a miscommunication. I highly recommend you seek to find an agent who's attention to detail and interest in serving their clients is higher than Jim Danko's. Very disappointing and could have been a catastrophic experience for us. Thank God it was not.

John is trustworthy, reliable and he provides excellent customer service. Would recommend his…read moreservices to anyone!

John was my insurance agent for 19 years for our home and autos. He was phenomenal. Every call or…read moreemail was returned promptly. He followed up on every question. Over the years we bought and sold homes, cars and apartment buildings and I could always count on John to take care of the details. We had a few auto accidents over that time and American Family was very dependable in covering our claims. I made the decision to leave this company a few weeks ago because their rates on commercial real estate were no longer competitive. I miss the customer service I had. I wish John would move to State Farm so he could still be my agent.