The new owner Elizibeth is an absolute cinnamon roll, I adore everything she's done with the shop…read moresince purchasing it 3 months ago (at the time of this review) She's kind, helpful and has so much genuine passion! The selection in the store has both new and old items to look forward to seeing, and I can only be excited to see what's to come for Artisianthropy in the future. Elizabeth has made it clear that she's not just a business owner, she's a member of the community in downtown Whitby. Thanks for not only keeping one of my favourite places safe, but for making me still feel included here in the fiber arts community as well.

I am beyond disappointed with my recent experience at Frame by Design. I entrusted them with two…read moreone-of-a-kind blueprints created by my late father--pieces that were decades old and held immense sentimental value. Both were completely destroyed due to their incompetence. I had been a loyal customer for years under previous ownership, which is why I kept coming back. Unfortunately, this experience has made it clear that things have changed--and I will not be returning. The service was extremely slow. I brought the blueprints in just before Christmas 2024, and by early February, I had to call to check on the status. Only then was I told they were prepping for a move and would contact me shortly. When they did call me to tell me they were ready for pick up, I checked one and it seemed pretty good (a few bubbles in the mounting but tolerable). The other I didn't open until I got home and it was full of bubbles. These pieces should have never been allowed to leave the store in that condition. Bottom line: it's apparent that they are not well versed in using the heat application equipment process (used to secure the blueprint paper to the backing). This left air bubbles in the pieces and they then tried running them through the machine at a higher heat, which only made things worse. They blamed the paper, stating that it is not always guaranteed to eliminate wrinkles, however, having tried one 'sacrificial' blue print afterward as a test and using a higher heat, it produced a completely flat mount. In the end, I had to provide two different blueprints and change the mounting format entirely. The whole process dragged on for months. While they offered to refund the mounting service (approx. $100), the framing for both cost $1,000--plus, the original blueprints were completely destroyed, and I had to settle for different pieces to replace these. What makes this even worse is the complete lack of accountability. The salesperson I dealt with, Stormy, never once apologised or acknowledged the extent of the damage. For a business that handles irreplaceable items, this disregard for customers and their property is unacceptable. If you value your artwork or sentimental pieces, do not trust them with your items. K. Moore

Since our last dealing with Frame by Design (FBD) it has undergone new ownership. I wanted to have…read more3 pictures reframed and was told there could be a supplier discount, there was also a setup fee which I was told to be $18. FBD was supposed to call the next morning to confirm this discount. This did not occur, and I followed up by phone call. "Stormy" the proprietor indicated that suppliers were not available until later in the week. She followed up with the discount information and stated that her employee did not offer $18 for the setup fee. Stormy was confrontational, aggressive and argumentative in her response. Better to take your business where the customer is respected and not stressed out! I wouldn't recommend this business to anyone.

Not worth the headache! When you order online from this…read morecompany they say that they will send a follow up email with shipping costs. I placed an order for a $14 item and they got back to me to say that the shipping costs were going to be $40. I declined this transaction and they billed my credit card anyways. When I received the package they had sent my very small item in an enormous box, all the way across the country. The $40 shipping costs were to send an empty box across the country. When I reached out to the company I was passed around to multiple different staff members and finally received the supervisor who was not sympathetic. Rather than refund my order, insisted that I ship the item back across the country to get a refund. This has been a tremendous hassle and headache all for a $14 item. I would under no circumstances ever shop with this company again, and strongly suggest that you don't either.

Top shelf customer service from Emily in Frame area. Above and above expectations…read more Thank you.

FYI Michaels has 10% off every day for Seniors. However, nowhere in the store do they advertise…read morethis! You have to stumble upon this discount while trying to navigate their website and then only if you mention it to the cashier do they acknowledge it. I was appalled at this, it's hard enough for seniors to survive on fixed incomes with the Liberal carbon tax sucking us dry, but for large companies like Michaels to have this kind of slimy business dealings leaves a bad taste in my mouth. It is bad enough they are replacing staff with do it yourself machines that are hard to navigate, not to mention taking a job away from someone, but they have a "discount" but fail to inform anyone, is this to get corporate tax breaks or attaboys while really not helping anyone? Shame on you Michaels, you have lost this senior and hopefully many more!