I had such a great experience here on 1/4/25. Wish I had gotten the guy's name but he was super knowledgeable and helpful without being pushy. He let me take my time looking at their glass selection and was kind enough to offer personal insight on recommended vapes. I wouldn't normally leave such a high gratuity in a smoke shop because typically the customer service in these places is lacking to say the least. He went above and beyond which absolutely warranted a nice tip. Thanks so much again and I will absolutely be a returning customer! read more

Quick and easy service , got what I needed and had plenty of options to choose from great little spot

Horrible service/bad vibes. Guy behind the counter with a beard is always rude and try's to rush you out of the store/won't answer questions about products. I've been going to this location for over a year and most of the staff is friendly, but every time I come in and he's there he's got an attitude and won't go into detail about products, deals, etc with me. I find this type of behavior to be inexcusable, I've given this shop thousands of dollars and I would expect yall to treat your customers like a high end smoke shop should. But yall are mid I don't know if it's because I interrupted the $uicideboy$ bump sesh and yall are just in your feelings about it or something but you guys just lost yourself a consistent customer. Keep treating people like this and see how quickly you go out of business. There's 5-10 smoke shops in your general vicinity that are a lot better like Kron and Vape O Smoke and word gets around quick in this town. If you wanna have a good Marleys experience go to Nashville, these guys need to be retrained or fired. I ordered the experience and recommendations, not the attitude read more

The dudes that work here are the worst. They are slow. They are inattentive. They are apathetic. Don't ask questions about anything here or you'll be treated like you're an idiot. These guys act like they're the first and only folks to ever work at a strip mall headshop. The shop smells like chemicals, their products are harsh and inconsistent, and their inventory is almost always lacking. Don't go here. read more

Amazing service from tristan very convenient coming here always a pleasure to shop near the home

Always had a good experience here. Workers are knowledge and always stocked up. Will be back

I don't understand these poor ratings because I've lived here for 2 years now and have been coming here and have been treated amazing every single time. I have went in on numerous occasions asking about things and the guy with the black beard and glasses (sorry I forgot your name) will educate me thoroughly on whatever product I'm asking about. Not only that but I constantly get great deals from using my phone number at the reward kiosk. I went in tonight and voiced how awesome the service always is -- because I went in asking about different types of delta/ cbd. I 100% recommend this place to anyone wanting to dabble (no pun intended) into these types of things! read more

Been in here 3x thinking it would get better and never does. Spent $85 on a torch that leaked and exploded in my hand. Went back for a return and the dude working just points at the wall saying they don't take returns for any reason whatsoever. Their bongs are 300% overpriced, the attentiveness of the staff is absurd and unknowledgeable about almost any questions you ask. Best to buy it online or find a place that respects their customers. Undoubtedly the laughing stock of Franklin. Can't wait until they go out of business. read more

got here at 9:57 pm, cutting it close i know. doors are locked and dude ignores me. gate is shut. lame

Been there a few times. One visit the dude working there was clearly high beyond belief and was completely useless. The other couple of times I've been there the other workers have been really nice and helpful. My advice - get the stoner dude out the building and into a rehab or back to his parent's basement. read more

absolute sh*t. this is the fifth time i've received a broken product without the associate even suggesting a receipt! i will be back tomorrow to give you idiots a mouth full. you better replace or refund this broken "delta 8 vape cart" that doesnt even hit (on 10 different batteries) this company sucks! -you will get 10+ more negative reviews if you don't fix this tomorrow i'm tired of this company! read more

I have not had the same experience as others. I haven't bought a vape here, but I came here for "tobacco products". I was very high on tobacco. The girl inside was extremely helpful and even gave me something I decided not to buy for free for the 4th of July (it was like a couple dollars)! Point is, I had a good experience. If anything changes I'll change the review, but for me it was great! read more

i absolutely love this place! i found out about this place from a couple of coworkers a few months ago when i was needing to some cones and this place has everything anyone could ever want. all the staff is absolutely amazing, if i could give more stars i would. 13 out of 10 from me read more

Sold me a pen that didn't work out of the box and would not refund. Customer service couldn't be worse. Merchandise is marked up extremely high. read more

Spent money here and was denied access to the restroom. Seemed a little tacky especially in Williamson county where it's not exactly a sketchy low budget area. Pen was junk and broke within two weeks. read more

Don't buy they only sell fake vapes they won't work or will like right after buying and they won't let you return it terrible service and selection go to smoke token read more

ANYWHERE else is better. Customer service is the worst part. Always sold out of good Kratom. Been in there probably 20 times bc they used to carry a product I liked but it's been sold out past 6-7 times and they get shipments weekly. Who's running this place? No redeeming qualities. read more

Went to buy my husband a bong today. Excuse me, a WATER PIPE, as the employee was quick to correct. My husband asked if the WATER PIPES were able to have dab rigs added to them. Dab rigs you ask? Don't you mean a BANGER, the employee asks smugly? Yes, a BANGER. to which the employee replies, Yes all of them. LITERALLY all of them. After perusing the selection, my husband asked to look at one of the WATER PIPES more closely, and asked to confirm if a dab rig would be compatible, and the exasperated employee replied again Yes, you can add a BANGER to it, but we're out of stock anyway. So we went to another store where the employee was super friendly, very patient with us, answered all our questions without treating us like crap or making us feel stupid, and eventually sold us about $230 worth of equipment and supplies. We'll never go back to Marley's and stick with the other place. Customer service is everything. And if you don't have any interpersonal skills whatsoever, you shouldn't be working a job that involves customer service. read more

Was for SURE sold a fake Puff Plus here. I shouldn't have thrown away the box in the store so that I could've checked the authenticity code on Puff Bar's website. The logo on the body was crooked and the light at the bottom that is normally supposed to light up on the front under the logo when you inhale, was on the BACK. I tried to give the benefit of the doubt and assume that it was only a manufacturing issue, so I continued to use it. Genuine Puff Plus's normally last me 3-4 days, while this fake device lasted less than 24 hours. That was the confirmation I needed to see that it was fake. The flavor was also harsh. What a shame. read more

This has been the worst experience. Dropped around $600 in around 2 weeks. Spent over $110 on a vape pen, including the liquid. Came back TWICE because it just leaks and doesn't work. Spoke to the owner, he told me to come in, and they would help me find something that would work for me. Sooo, tell me why I'm standing in Marley's right now and they're saying they won't exchange it, and I'm stuck with it because I bought it. Never. Again. read more

Older woman was super rude, and when I asked for her name she refused by saying she was the owner and didn't need to tell me. She wouldn't put her meal down and was speaking to me with a mouth full of food. After getting frustrated with her horrible service and nasty habits I had to leave and visit smoke token where the service and prices were 100 times better. Will never go back or recommend to anyone. read more

By far the worst smoke shop I've ever been too. Each of the 6 times I've been there the employees always seem to have some kind of attitude for what ever reason. You ask them a question and they either don't know what you asked them or what they're e talking about. They have also sold me things that don't work and would not give me a refund. Would not ever recommend coming here or buying something from here. Might be to expensive or too good to be true .#SMOKETOKEN FOR THE WIN!! Smoke token shows and shares great service TILL THIS DAY read more

You might as well make the drive to Smoke Token because this store is trash. Everything in the store is way over priced and their glass is cheap. Terrible customer service. I will never shop here again and I recommend that you don't either. read more

I just left Marleys Gallery...I will not be back. I bought my first vape today at about 11am; Ashley was really helpful and nice. I also got a small bottle of cut wood 6mg nicotine (I'm trying to kick the habit). Somewhere around 3p, I went back because 6mg wasn't enough and Ashley sold me another bottle of 12 nicotine. After puffing on it most of the day with no issues, I took a pull and something odd happened with the device. It wouldn't turn off and started smoking from the button; seemed like some type of short or something. I tried to turn it back on and couldn't get it to work. Thinking maybe the odd behavior was battery related, I tried charging for a while, but to no avail, I couldn't get it to work. So I went back to Marleys, to see if they could help. Ashley was still there and it must have been a long day for her because after she couldn't get it to work either, and me just wanting an exchange for the same device, she got extremely rude and unprofessional. I was not rude or unreasonable with Ashley, but she kinda lost it. She kept saying we have signs posted (all sales final etc.) and had a horrible attitude. She accused me of "accidentally breaking" ...I didn't misuse the product...there's something defective with it. I understand the signs, but I don't understand how a business will be able to stay in business when you don't stand behind the products you sell, especially on the same day you sell it. I'd like to say I wish them all the best, but to be honest, I don't; and I will be extremely surprised to see them in business for very much longer. read more