I suppose, if I really tried, I could probably do my OWN payroll. Yeah. Like I can do my own…read moreclimbing of Aconcagua. Or run my own 9.8 100 meters. Or remember the lyrics to any song with more than ten words. So, I don't. I just let Ahola take care of all that. (The payroll, not the climbing/running/remembering part.) And they do just a swell job, too, with all the messy paperwork e-mailed every pay period, hard copy snail mailed, end of quarter stuff, end of year stuff. It's so easy, some weeks I just stay in bed, watching Oprah and eating SnackWells. "YOU get SnackWells! And YOU get SnackWells! And YOU..." Here's another aspect of their business, as you can see from the Ohio Historical Marker outside their office and pictured with this review: They are a family-founded company. and they are local. So even my payroll is free-range locavore. How sweet is that, I must ask? And when I have some problem with payroll, as I did just this morning, I can waltz right in and speak with my representative, who remembers me, and my family, and my business, and I don't have to press seven to speak with someone who is pre-ignoring my problem. Humans, working with humans. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." - Berkshire Hathaway CEO Warren Buffet

The AHOLA Payroll Service and their HCM System (iSolve) are great. It's a great family owned…read morecompany which is why we selected AHOLA, in addition to the many referrals we received from other local business owners. They have always gone the extra mile for our business and have always been quick to resolve any issue or questions we might have. I recently implemented their iSolve HIRE portal and it's a great all inclusive system. AHOLA did have a recent issue on October 25, 2019 with the 3rd party ACH (Automated Clearing House) which handles electronic transfers throughout the U.S.. However, the team at AHOLA worked throughout the night and the weekend to resolve the issues, forming new partnerships to ensure this issue never happens again. How any companies out there would go that extra mile to implement corrective action so quickly and only losing one business day. It's a testament to their business resolve and as a Human Resource Manager, I am glad to have them and their resources available to me.

Very professional and knowledgeable. Have been using their services for years and am very pleased…read more Very responsive if you have any questions.

I cannot recommend this company. Had an extension and provided docs in early September. A lower…read morelevel employee other than who I submitted everything to worked on them. I provided notes for some local things that were not heeded. They also made a decision without my approval to apply a refund to the next year's taxes instead of having the money refunded now. Took them to task for the poor service, and then they refused to finish the filing wasting over 2 weeks of time with the deadline approaching. I have fired this company and will be taking my business elsewhere. They were told they would have bigger problems over this, which they responded to by threatening to file a police report (a report for what exactly, I don't know). I'm not sure how they treat their other clients, but I had an extremely bad experience.

Great customer service, very happy Pinnacle Accounting was able to get me more money on my tax…read morerefund I would have missed otherwise!

I found Pinnacle Accounting on the internet. I needed an accountant that was well versed in real…read moreestate investing, depreciation, etc., and other details in which I knew my previous accountant wasn't. Not knowing what to expect, I called and spoke to Jake and made the decision to use him. I can now say it was an excellent decision. The year before I used Jake I had to pay the IRS a little over $3300. Even though I had a little more income this year, Jake found an exemption for me because I am currently living overseas. Jake e-filed the return for me for a $2600 federal refund! Wow, what a difference a change in accountants can make! What can I say? Jake knows his business. I am very pleased and well satisfied.