Very professional and knowledgeable. Have been using their services for years and am very pleased…read more Very responsive if you have any questions.

I cannot recommend this company. Had an extension and provided docs in early September. A lower…read morelevel employee other than who I submitted everything to worked on them. I provided notes for some local things that were not heeded. They also made a decision without my approval to apply a refund to the next year's taxes instead of having the money refunded now. Took them to task for the poor service, and then they refused to finish the filing wasting over 2 weeks of time with the deadline approaching. I have fired this company and will be taking my business elsewhere. They were told they would have bigger problems over this, which they responded to by threatening to file a police report (a report for what exactly, I don't know). I'm not sure how they treat their other clients, but I had an extremely bad experience.

When dealing with my personal finances its a huge burden and undertaking. With DWR they make…read morefinancial decisions seamless along with tax prep, painless. I couldn't be happier with my experience with Melissa and Dan. They are a dynamic duo that I would recommend to anyone and everyone. I have no gain in adding this review other than to praise the job that this company does. If you ever have a question they are there to answer. Dan is a wonderful financial advisor and Melissa is a sweetheart who steps out of her way to accommodate for those who have difficult questions that needed to be answered. Thank you so much DWR I will be a customer of yours for many years.

Do not use H&R Block IMHO! Tax returns for 2019 were prepared by H&R Block. They input the…read moreincorrect SSN and this incorrect input impacted 2019 AND 2020 and refunds were delayed for both 2019 and 2020 AND PROBABLY 2021. Tax year 2019 was finally received after an 18 month delay. Tax year 2020 is still delayed for almost 12 months caused by the 2019 error. This process has been ongoing for almost 2 1/2 years...and no end in sight! The H&R office manager acknowledged the error and prepared a representation letter on the corrective steps that he would undertake to correct the errors. Copies of the letter were given to the parties and the office was asked to put a copy in the respective files. Facts: 1. H&R Block prepared the return! 2. The taxpayer, a minor, merely signed the returns that H&R Block prepared and processed! 3. Their representative (Mr. B) acknowledged the errors! 4. They provided a letter how they would correct the errors. 5. A company "Senior Paralegal", MS A, in a letter dated December 2, 2021 challenged the authenticity of the letter referenced above and their accountability stating "We have no evidence that delays you appear to allege...are attributable to H&R Block". They have admitted an error but they have no evidence????. 6. Further information continues to allege shamefully that a minor is ultimately accountable for the input error. H & R alleges that they were provided inaccurate data verbally or ?. Go Figure. They had multiple W-2's to review, not 1, not 2, but multiple W-2's with all of pertinent information needed to accurately prepare a proper return (s) such as Name, payee, address, SSN, withholdings...to verify the SSN. That is standard practice for the overwhelming cadre of tax preparers. Apparently, it is not for this operation and, accordingly, that magically wipes away any H&R accountability!!!! 6. Past representatives did not give any evidence, IMO, that they thoroughly had a strong desire to investigate the matter such as talking to the preparer of the returns in 2019, the supervisor, reviewing the files, etc. to expedite a quick and just resolution! They hid behind privacy mumbo jumbo...totally unnecessary if they would just investigate the matter internally. You make a mistake...own up to it. You make a faulty 737 airplane, you do not need forms and consents to find out you made a faulty plane...except to blur the facts. The facts are clear! 7. Delay, deny, attempt to bully and intimidate is the apparent customer service model H&R employs, IMO. This disadvantaged the taxpayer financially and, yet, they claim no responsibility. The taxpayer had to borrow money for school needs since the refund money was not available and, yet, it isn't H&R's fault. It made completing FAFSA more challenging since the returns was not corrected and, yet, it isn't H&R's fault. It has the potential to complicate her Social Security earnings calculations as well. It all began with the incorrect preparation and, yet, they claim... not me, not me...the man behind the tree and, therefore, it isn't H&R's fault! IMO, this is unprofessional and indicative of a poor work product. They blame a teen, legally a minor. Find and support your local C.P.A...OR...TurboTax is a bargain...TaxAct , Credit Karma, Jackson Hewitt...!!! p.s. Information that has been recently obtained by a U. S. Senate staff alleges that H&R block may not have mailed in all of the returns that they stated they would process. It just goes on and on!!

Don't go to H&R Block unless you want to overpay to get your taxes done! We were satisfied with our…read moretax preparer & feel he did a good job but our bill came to $588!!!!!!! Absolutely do not let them start your tax returns unless you insist on a quote, which the big sign in their office says you get to "know the price beforehand" but our tax preparer did not offer a quote. So, our bad for not insisting but never did we think it would be almost $600! Prior to this year, we had used a CPA for years, unfortunately he retired, but we never spent more than $200 & our return was done in 30 min compared to 90 min at H&R Block.

I have been filing my taxes with with this company and now the number is disconnected. They took…read moreover for a wonderful accountant and now they're nowhere to be found. Anyone know what the new number to Stephen's tax service is in Fairview Park?

Beware! I had an appt to meet for 2025 taxes. No one there. No notice. Next day or so spoke with…read moreoffice, rescheduled, some personal issue on Stephen's part (with no notice to clients and/or staff). Since I was kind of stuck I tried again and met with Stephens. I submitted Rita and paid Rita. I paid IRS via voucher. Stephens was to submit IRS and Ohio taxes electronically. I am due a refund from Ohio. Weeks went by. No refund rec'd. Called office, answering person said "Oops, we forgot to call you we need..." I had submitted that info on their secure email but sent again. Called 5 weeks later and spoke with Stephen, the accountant, he confirmed it was actually sent in (call on5/5/26). Still no refund. CAlled Ohio tax agency, they confirmed they have received nothing. Calling Stephens tax office trying to get the confirmation number IRS and Ohio were submitted...no answer. Now I am trying to call IRS to see if the 1040 was ever submitted and this is my worst nightmare. I have never encountered this level of sloppiness ie misconduct.

When our long-time accountant retired a few years ago, we were in a panic. He recommended Great…read moreLakes Tax and Wealth, and specifically Robert Norlander, to continue our tax prep. We have not been disappointed. Though he is a Michigan fan, Robert is smart, funny, and competent as a tax professional. His fees are reasonable and he is actually more efficient than our previous accountant. We highly recommend Great Lakes Tax and Wealth for tax preparation services.

Robert is awesome! This guy for sure has skills when it comes to filing taxes, and getting maximum…read morereturns. I visited him at his new location in Bay village, the building is hard to find, I think it's because he hiding, just kidding. He's BUSY and very knowledgeable tell all your friends!

I had been coming here for years. And I feel well taken care of. My taxes always get done in a…read morereasonable amount of time. And all deductions I am due are looked at and given to me. I get the federal and state and local taxes done here. All I ca say is I am very pleased with the service I get.