Found a leak from the main floor dripping from the ceiling of the finished basement on a Saturday…read moreafter 4:30 pm. Contacted my regular plumber (not Cox) and found out he was out of town on vacation. Finally called Cox after 5 pm. Was pleasantly surprised when he answered the phone. He had other jobs already scheduled but was able to come by on Sunday afternoon. (I had shut off everything I could think of so the leak had stopped. Was afraid it was the toilet by the kitchen.) He was able to arrive an hour earlier than he expected which was great. Long store short... he was able to diagnose the actual problem (wasn't the toilet) and the issue was resolved. Very professional, very knowledgeable, very personable. Nice guy and the cost was actually less than I expected for an emergency weekend plumbing call. Hope I never need a plumber again but I would definitely use Cox Plumbing again.

From the owner: Here at Cox Plumbing we are a family owned & operated business that has served the Tri-Cities area…read moresince 2015. We specialize in all plumbing services Residential and Commercial. As well as offer a wide variety of drainage services. We take pride in our work just as we do our customers. We are open 24/7 to suit any of your plumbing needs and emergencies. We will leave you with satisfaction and peace of mind knowing that the job is done right. All work includes a 30 day no hassle warranty. We aim to make your plumbing experience the best one yet. Call today, for any of your plumbing needs!

Jeremiah is very knowledgeable and easy to talk with about the work to be done. He showed up on…read moretime and did a great job at the price quoted, no hidden costs or up charges. He also cleaned up behind himself and left everything very tidy. We would highly recommend Smoky Peaks for all your plumbing needs.

From the owner: Plumbing problems don't wait for convenient hours, and neither should the response. Smoky Peaks…read morePlumbing, LLC serves homeowners and businesses across the Tri-Cities region with fixture repairs, water heater replacements, repiping, gas line services, backflow testing, and and a full range of additional services tailored to meet your needs. Whether it's a routine repair or a complex system overhaul, you're working with insured technicians who understand both residential and commercial needs.

Rarely answers the phone and will not return calls as said. Will not be prompt with time to show up…read moreor will not make it at all

From the owner: Your trusted partner for all your plumbing needs in the Tri Cities.read more

Chad & Christa were amazing, from the initial contact they kept their word on everything. They did…read moreexactly what they told us, showed up on time, and were very professional. More small businesses should follow this company's Integrity, their Character, & commitment to their customers. They set the bar...

Our anger has subsided but the disappointment and regret has not…read more Chad's carpentry and plumbing skills were adequate; his electrical work was unprofessional, dangerous, and not to code (electrical wire for the fireplace fans was cut and not properly re-connected; wires were spliced behind a wall with no junction box; and wires were spliced and sandwiched between the wood base of the (off-center) hearth and directly on carpet. We hired a qualified contractor to correct these dangerous safety issues and they will attest to this. A rotted/termite-destroyed stud was not repaired or replaced. Their drywall and Christa's painting skills were sad - nails were popping out; an electrical outlet was covered; and new drywall was not sanded smooth or primed before a very thin and uneven coat of paint was sprayed on the bare drywall. We sanded and repainted every single wall ourselves. Half-way through the project, we sent an email to CDS outlining the remaining items to be completed and/or corrected. They replied, in part: "... we are not preforming up your standards ... find another contractor..." We did. We have photos and video clips of CDS's poor workmanship to backup this review.

David Hutson was contacted to remove water from the basement of a property owned by our family…read moreduring a period of heavy rain. When asked what the fee for services would be he replied $275. He was asked three different times the charge and each time replied $275. He did not specify if it was $275 for the job or $275 an hour. He brought a very small pump and remained there several hours. Additionally, he placed the pump at the basement steps and not at the lowest point of the basement as it would have been much faster. There were 3 inches of water in an approx. 20 x 20 basement. After several hours of piddling around, he charged us $1,500! If you use his services, PLEASE make sure you get a fee in writing. Not an honest businessman indeed!

Horrible!!! Do not use them. They overcharge you and take advantage of their customers. They were…read morehired to do a simple plumbing job. They did not explain anything to us and left us in a bad situation. The work was unprofessional but they charge outrageous prices. They do not care if the customer is satisfied once they get your money. Beware of this place. Big waste of money for us. Had to hire another plumber to clean up their mess.

I contacted Ben back at the end of March about doing some drainage work for us. He came out and…read morelooked at our job and sent a quote about a week later. We accepted his quote and we told him to put us on his schedule. He said he would and that he had to finish up a couple of septic tank jobs and then he would come to our job. That was on April 7th. Sent him an email on April 24 and asked him on a timetable about getting to our job. He wrote us back and said it will be towards the end of May because of 3 emergency septic tank jobs he needed to do. I told him that was no problem. Fast forward to June 16th and we still hadn't heard from him so I sent him a text. He never would respond. Sent him 4 text and 2 emails over the next few days and he never would respond. Also called him 3 times and his phone goes to voicemail and it says the voicemail is full so you can't leave a message. Ben seems like a really good guy and by pictures, his work looks really good. I know my job wasn't a big money making project for him but if you don't have intentions on doing a job, don't send people and estimate and say you will put them on your schedule. We would of preferred that you just be honest with us and say that you didn't want to do it or didn't have time. Not returning any emails, texts or phone calls doesn't look good for your business. Hopefully if you get Ben to do any work for you, you will have better luck with him than we did.

Highly recommend Great service and great prices…read more Free estimates More than able to do more than what needed. Has very flexible schedule as well.

Top notch, the best pricing, quality work repaired correctly the first time. I have been using…read morecut rate for many years and they've always been on time and the job finished at or under budget

Our toilet was leaking from the base of the bowl and we needed it repaired quickly, due to a…read morepending sale of our home. We called other plumbers, but all were too busy to help us. We called Todd from Cut Rate Plumbing and he was there on the spot! He was prompt, very courteous, very professional and very clean as well. I highly recommend Cut Rate Plumbing for your plumbing needs. 5 stars from Sean and Donna in Kingsport! You rock!