The Tri-Cities guys came out and serviced our tankless water heater. They wrapped all the pipes to…read moreprevent freezing. Super nice crew. Very helpful and reasonably priced.

They arrived 2 days early, the electricians needed training in doing their work .It seemed they had…read morenever done what I consider simple work .If something seemed difficult , they did not want to do it.We paid an exaggerated price for what was done.I paid but that is the last of it.

From the moment we contacted New World Electrical Services, we knew we were in good hands. Daniel…read more run an incredibly professional and reliable electrical company that consistently exceeds expectations. Their team, led by highly skilled electricians, arrived promptly and were exceptionally courteous. They quickly diagnosed our electrical issue and clearly explained the necessary repairs, providing a transparent and fair quote. We particularly appreciated their attention to detail and commitment to safety, ensuring all work was up to code and meticulously inspected. Beyond their technical expertise, what truly sets New World Electrical Services apart is the dedication and integrity of Daniel Rivera. He is deeply invested in his customers' satisfaction and it shows in every interaction. He has built a company that prioritizes quality, workmanship, clear communication, and genuine customer care. We've used New World Electrical Services for wiring upgrade, they changed all the kitchen wiring, put outlets where there weren't any, among other things and each time, the results have been flawless. He is truly the only electricians we trust in Johnson City. If you're looking for an electrical company that combines exceptional skill with outstanding customer service we recommend them without hesitation.

Contacted this company four times. After waiting 4 days the first time, they arrived. Unable to…read moreisolate problem. Problem occurred again, and 4 days later they were unable to resolve the issue. Problem came back 3 days later so I called again, they promised a technician would arrive that day - have not heard anything in 5 days. From what I can tell, their customer service is non-existent. Their technical expertise is minimal because they cannot isolate nor fix a faulty AC issue.

Perfection, called for and cooling air issue, obviously in a panic because it was so, so hot in the…read moreupper 90's. The company called made appointment, called before arriving letting us know the exact precise time. Maxx the technician was exceptional, found the problem repaired and done within 30 min. Thank you Crosswhite. Definitely will be calling you for future service. We cannot thank you enough!!

Best hvac company we've ever dealt with. David Proffitt (owner) is very knowledgeable and has never…read morelet us down. Very punctual, professional and reasonable. We are very satisfied with all work that has ever been performed. Highly recommend

Had a problem with my air conditioner blower, they came quickly and fixed it right up. They didn't…read morehave the right motor on the truck, (my unit is older) and they found one and fixed it right away. I definitely recommend. They were sent by my service contractor, and they are so much better than the last guy that would come out and never really fix the issues.

These guys were punctual, tidy, organized and did great work. The prices were excellent and the…read morecraftsmanship spot on. I will definitely use them again.

Contacted about 6 weeks ago to get some minor repairs done. From what I had seen and heard, they…read moredo excellent work. Kevin came out, walked over the request and said would send me a quote. Got the quote by phone with the plan to mail me when they could get to it. Never heard anything for a couple weeks so I called them. Then Renee emailed me one Friday afternoon to see if they could come out Saturday since they had a cancellation, I missed that email. Contacted and got it rescheduled for 6-22 with them to be there at 9:00 am. At 10:00 am I called cause they never called nor showed up only to hear that they could be there within 30 minutes. I was already late for work so I cancelled. I know my job was small in comparison to some of the others that they may have but have the decency to contact any client to let them know that your a) gonna be late or b) not interested in doing the work.

Dylan Grindstaff came out to do a preliminary tour of damage to the ducts due to an ongoing problem…read morewith mice/ rats...I was diligent and found a lot on my own but after exhausting my efforts...I now have to replace some of these ducts. He was so kind, thorough, caring, and I can't say enough great things! Price is sounding doable under the circumstances! Thank you...

Awful! They are known to attempt to intimidate and silence customers…read more I used them back in 2024 to replace service lines to the house. I found out months later that one of the technicians helping the plumber replaced an outdoor circuit breaker with a fuse box, which destroyed my HVAC system and took out the electrical system to my house. They did not supply an invoice until I took them through the state contractor board. They refused to provide proof of insurance after I asked them to when the plumber's helper hit my deck with an excavator and was WITHIN INCHES OF HITTING ME WITH THE BUCKET OF THE EXCAVATOR. I later obtained proof of insurance along with their complete license file from the state since they refused to supply this. They also refused me service but did not state why until I filed a complaint with the state. They made materially false statements, stating that I approached their plumber in a ghillie suit while brandishing a firearm, which is 100% untrue. They also advertise and contract under a name they are not licensed under. Stateline Services IS THE SAME ENTITY AS HVAC, Inc., per the TN SOS Entity Search. This company has REFUSED to compensate me for the damages done to my property. I also located evidence through public records that suggest a pattern of corrupt activity. Law enforcement was notified and I plan to take them through state and Federal court sometime this year for many causes of action. STAY AWAY FROM THIS COMPANY FOR YOUR SAFETY AND PEACE OF MIND! There are other contractors out there who give a damn about their customers and doing decent work. ............................ 05/12/2026: We are aware that the organization is aggressive on web surveillance and reputation management. This is evidenced by their publicly available front-end source code. They can continue to "strongly dispute" and embed all of the threats that they wish within their responses. This is nothing new. As of date, we have not been in receipt of any civil or criminal complaint. However, this organization has been sent to collections for the debt that they presently owe. They have also been charged a $50/day waste disposal/employee littering fee due to the trash that was left, later located, and disposed of, which consisted of cut PEX-B piping and cut electrical wiring containing red sheathing that matches the wire that was used for the fuse box placement that was not within the scope of work agreed to. The organization should be receiving the littering invoice sometime this week. The regulatory board legal staff stated that the property damage that occurred secondary to the overt breach of contract was within jurisdiction of a court, which is why no action could be taken against their license for what occurred. Legal counsel has been retained with regard to this matter and no further statements will be made at this time.