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Marselle Robert J MD

4.0 (2 reviews)

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7 years ago

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11 years ago

This practice is top notch, and Dr. Marselle has a great style and personality. You can feel confident with his expertise.

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Duly Health and Care - Duly Health and Care Logo

Duly Health and Care

3.0(8 reviews)
3.3 mi

I came here to see Dr. Ng in November for a colonoscopy and upper endoscopy. The entire staff was…read morereally friendly and had great bedside manners. They were able to ease my nerves as it's my first time ever getting these procedures. The team sent me all the instructions I needed prior to the procedure to help me prepare. The only downside to this experience is that they couldn't find my vein for a while, and there was no other option but to give anesthesia through IV. Some facilities have backup options like laughing gas. They ultimately found it, just in time for my procedure. The entire procedure took about an hour, I woke up pretty quickly, and I was also surprised how quickly they were able to get my results. They had images of the findings for me. The only thing that took a couple of days was biopsy. I'd totally come back to this facility in the future, and I'd recommend Dr. Ng and her team to anyone in the area looking for all things gastroenterology related.

The following review is not a a reflection, or criticism, of the medical personnel. The Drs,…read morenurses, techs, front office staff, I've consulted with, received treatment from, are excellent, caring, professionals. Duly is a business first and foremost, and not a well run business, for its customers. The communication, between specialists is, at best, poor, the communication, contact, is through a central " booking office". Getting follow up appointments, on serious medical issues,; heart bypass surgery, etc. is a nightmare. Appointments that are critical, and should be scheduled with-in days, or a few weeks, are often only available months out. Medications, prescribed, often duplicated, because, the communication between specialist is poor, Dully's business model, i believe, is potentially dangerous, to a patients health. Profit, over, patient care, needs, seemingly

Duly Health and Care - The waiting room

Duly Health and Care

2.0(111 reviews)
4.0 mi

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

No insurance department. Representatives with little insurance knowledge had to answer the calls,…read moreand patients can't get the answer. Doctor office doesn't even know if she/he accepts a specific insurance plan. Unlike other medical systems who list the names of accepted insurance policies, Duly only lists categories under each insurance company, and patients/representatives/even the doctor's office itself have to guess if an insurance policy is accepted. Insurance company wants me to double check with the doctor's office, supposedly there should be two way communication that each side can confirm. How ridiculous! Manage your organization better!!!! I've heard that their billing department is horrible too - not surprised

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Duly Health and Care
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Marselle Robert J MD - physicians - Updated June 2026

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