I just received notice from Stewart Title that TDHCA has provided paperwork certifying me as the…read morenew owner for the home on the property effective when I closed close to two years ago on the property. Thank you to Stewart Title for resolving this paperwork issue. It is greatly appreciated. All glory to Jesus forever.

Outstanding group, loved working with in buying a rental and help me with needed paperwork!read more

BEWARE!!!! darlene Carter was the property manager from Marie Pigg for BriarCreek cottages in…read moreBriar. I was a good paying tenant for a year and a half. when I moved out, my deposit was held past 30 days with no explanation which by they within 30 days and then I was charged a cleaning fee for a house that I had cleaned myself, which was a tiny house. was spotless. I have pictures when I submitted them to the property management company for an explanation I have been ghosted. Unfortunately, I have to take them to small claims now very unethical very shady and the water quality at the tiny house. Village is full of sewage. Do not use this company or representatives.

After many years of faithful service handling our property management (approximately 13 years), I…read moream sad to say that Mr. Erter has greatly disappointed me with his complete lack of customer service. It appears that Mr. Erter is too busy to pick up the phone and call a long time customer. Upon receiving a new agreement in the mail (twice), and then an email requesting I return the agreement, I requested a phone call from Mr. Erter to discuss. He refused to call me and instead ignored me the first time and then sent a rude and condescending email telling me that if I wanted to talk with him, I would have to call him. Needless to say, he gladly accepted my termination of services. Sad way to end a 13 year relationship.

The worst management company ever! They will rip you off…read morethen when you give notice and leave they still charge you for stuff that isn't yours! If at all possible do not go through this management company! Allie is the worst! Very rude and unprofessional! If I give give zero stars I would

We had to move to Fort Worth in a hurry and found a duplex we liked through Turn Key. The property…read moreitself is fairly nice, however it took an absurd amount of emails just to find out what we would owe on move in and then many more to get the lease signed. Overall dealing with Turn Key is a huge pain. In the first week we have had several maintenance issues that have been a huge hassle because we have to go through them to get anything fixed or otherwise pay to fix the problem ourselves. In summation, the extra room and yard we get with a duplex is great, but I am not sure it is worth the hassle. I'd rather not have all the problems and trouble that comes with a management company that is very difficult to deal with and based an hour away.

I cannot put into words how much I can thank Paul for stepping in to do our survey so promptly with…read morethe current feud we are having with new neighbors. The version of truth produced by Award Surveying saved the day with my sincere gratitude. Paul, thank you for your professionalism, your support and being a human being. Paul Ward is top notch in surveys and if you want a person to stand behind his work, to me that means integrity and Subject Matter Expertise, that is Paul in a nutshell!

Contracted to do a survey at my office in February. A crew came 6 weeks later and I was told the…read more survey had been done and would be ready the following week. I contacted them a number of times and was told they were backed up but we're working on it. I called again today, July 25th, and talked to Paul Ward, the owner, and was told he wouldn't be able to do the survey because he said his crew couldn't find the stakes and he couldn't put his name to it. When I told him I thought it was pretty sorry that he hadn't contacted me for 4 months, his response was that " He tended to agree that it was pretty sorry". This is beyond bad business. Do not use Award survey.!!

I had to call for over a month to try and get a survey. There was always a reason why they didn't…read moreget back with me. New phone system was not taking the voice messages. I was able to leave them; they couldn't retrieve them. I was told that Eric was to call me tomorrow, never did call. We are crazy busy was said almost every time. I called today and said I will be going elsewhere, due to can't get an appointment on the books, no one called back ever to set up an appointment. Told the young lady that answers the phone, if I didn't call my leads or clients back as soon as possible, I would not be in business. Said I guess y'all don't need my business. This will catch up one day as you can't treat people like this when you're in business for yourself, family owned. Principle and character are super important in any job. Sincerely disappointed.

Eric and his office are reachable and has always found time to survey my properties.read more

I worked with Chelsea on the purchase of a new home. She did a great job and was extremely…read moreresponsive and proactive. She was more than willing to see a lot of houses in a 2-day period because I needed to move fast and quickly learn the area and the market. Ultimately, I went with new construction and Chelsea was instrumental in the purchasing process ad the blue tape walkthrough. She was picking out things for the builder to address that I would have totally missed. She kept me on point throughout the process of getting approved through closing. She was constantly following up with Lennar on my behalf and kept the process smoothly moving forward.

I highly recommend Megan to anyone in the DFW area. We were moving from out of state and (to make a…read morevery long story short) Megan and her team made that process as easy as possible. She went above and beyond to make sure we were found the right house even from 1200 miles away. For us, that meant walking away from 2 houses that didn't pass inspection. She didn't try and rush us into something that wasn't right which meant a lot to me. We absolutely love our new house in Fairmount and are so pleased with the expereince.

I cannot say enough amazing things about Westrom Group Property Management. My property had been…read moresitting vacant with very little activity, and after switching to Westrom, they secured a qualified 2-year tenant in about ONE WEEK, at a HIGHER rent than I previously had. I would never have thought I could get that number. I was absolutely blown away. Jon Westrom, the owner, even met me on a Sunday to walk through the property and talk strategy. That level of dedication is rare. His entire team works with real fire, fast, motivated, and incredibly effective. They communicate clearly, take action immediately, and truly go above and beyond. I'm beyond impressed and extremely grateful. If you're looking for the best property management company in DFW, Westrom Group is it. Highly, highly recommend.

I am done with renting from a company that tells you that the privacy fence is a privilege and they…read morerefuse to fix it. The back spicket is broken and you can't connect a hose to it plus it's coming out of the siding. My fence is rotting to death. We don't use the pool anymore because adults aren't allowed to have fun. Ridiculous. I'm not talking be inappropriate. We should be able to bring a noodle? As a renter I pay for all of this. We pay over $2200 a month for 1600 square feet and that includes the garage. They care more about the land lord than the tenants. When the lease is up we are out. I recommend everyone do research before you rent. Rent is always negotiatable if you're dealing with honest people! I will not attack anyone 1 person. I feel that both renter and landlord should be happy not just 1 sided. Jon I have discussed these problems with you months ago and I texted you today around 11:50am and it's 5:00pm. You are the one who made the rules and said that the privacy fence is a privilege and your office says it too. In fact you have it in your hand book. You haven't solved any problems for me to write a good review. I told you I would not put a good review in until I see changes. No changes on your end at all. Don't come on here and lie. I respect honest people. You aren't being honest. This relationship will end on the last date of the lease and I will take care of everything you need from me to get out of here. I will end with that. Anything you say after this I will come back with facts. Let's leave it alone and just make it to next August. We are not breaking rules and taking care of the property with love and care. So I should have no problem getting my deposit back when we move! I already handed over my documents to a professional. I am just covering myself. God bless

Been living in my apartment through them for 7 months now, still waiting for them to replace my…read morepatio door that they broke while mowing the property. When I moved in, they left an old microwave that had a molded piece of fish in it sitting on the counter. They've begun adding additional fees to the 2.5% online service fee ($25) and are calling it an NSF fee (the first thing I do on second payday of the month is pay the next months rent, there was 1,486 and change in the account, rent is $850, $875 with the service fee). They declined initial payment on the 28th of January 2025 for the month of February. I had to re send the payment on January 30th, it went through by February 2nd. They charged a late fee and refuse to rescind it or offer me credit towards next months rent. They are demanding CASH payments for all future rent deposits.

A lot of lying has happened and that's not how you do business. Was lied to about the reason for…read moreutilities being turned on in advance. The maintenance and make ready are having a fucking ball on my damn dime and it's been a week now and my apartment is still not ready! Also, I'm going to the better business bureau about this!