I cannot say enough about Erin Bratica at Murphy's Insurance!…read moreShe is professional,knowledgeable & has supported me over many years. She goes above and beyond & advocates for us and we are so grateful . She cares and it shows! Nancy (Hudson)

Erin really went above and beyond to help us out of an I credibly tough spot!…read more She was so kind and acted with the urgency we needed. She was also o credibly thorough and understanding through the process. THANK YOU ERIN!

Have had this agency as long as I can remember. They are consistently helpful and provide…read moreoutstanding customer service. Highly recommend to all.

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

Fitts employs extremely rude insurance agents. Seriously unbelievable. Don't bother calling with…read moreeven a simple question. They will make you feel like you are bothering them, like you shouldn't have called, and will treat you like you are an idiot. Horrible company. Stay away!

If you're looking to get a call back from Linda don't hold your breath. 2 weeks is unexceptableread more

My insurance policy was canceled and I did not know that. I was informed about this through a…read moreletter from RMV telling me that my insurance was canceled. When you take out insurance through an agency, the minimum you expect is effective and qualified communication, but this is not the case with G & N Insurance. When I called to resolve this situation with G&N, they told me that they could do nothing and that I would have to take out insurance with Progressive or Geico. Why does G & N exist even if you can do it all online? Terrible experience!

Worst insurance company, they sold it to a larger company out of Rhode Island and abandon the…read morecustomers they built off of. Had an auto payment set up AND they lapsed in taking payment until I told them. Poor customer service, left a message for Zack Gould (my agent) 6 times - never got a call back. Spoke to 3 of his staff asked them to get him to call me ... nothing. BUT the bum was able to send me an email to ask for money for charity. I've cancelled everything with them - my home, my car and motorcycle. A customer for 10 years and never was I ever treated so poorly.

THIS PLACE SUCKS!!! Leave several messages for BRENDA and NO One ever calls back! No one is even…read morethere to answer the phone, its all voicemail. I will be cancelling policy and do not recommend using downey insurance. There are too many insurance agents out there that give way better service and prices. If I don't get a call back by Monday July 28, 2025, I will be reporting them to insurance board.

I was involved in a rear end collision (a van hit my back bumper). I called my insurance agent…read moreDowney Insurance to inquire about opening a claim. The problem is nobody answered the phone so it went straight to voicemail. I left a VM to call me back. A day goes by and nobody called me back. I called again and I got sent to voicemail. Nobody ever called me back. I got fed up and drove to Downey Insurance's office location in Marlborough just to ask a simple question. The woman at the front desk gave me the wrong information and said I had to pay a $300 deductible for the damage if I opened a claim through them. I told her it wasn't my fault and I had all the other driver's license and insurance information. It was not a hit and run. She said I would still be responsible for a $300 deductible. I found out later by speaking to my insurance company directly that what she told me was not true. I wouldn't have to pay anything. I would not recommend this agency.

Maria & team were excellent in responding to our home insurance needs. Responsive, professional and…read morecompetitive prices. Highly recommend! Tony & Jan Weston, MA

Murphy Insurance is the Best. Their employes are the best…read more Been a customer for over 20 years they provide top notch service. They are always looking for the best premiums. Its great to be able to support local business

Quick service and very nice staff. I go here for all my license and registration stuff. They make…read moreit easy

Wow, they are so friendly and professional. Husband made a…read moresame day appointment to get license renewed. He's over 75 so he needed to go in person. Jonathan chatted with him as he went through the process. I heard my husband reminiscing about old computers and punch cards. Maybe was because it was a Monday morning but we were in and out in 30 minutes.