I think these businesses never consider the POWER OF A REVIEW. First if all I want to say if there was a selection below one star MARSHALL Realty would get this one I am absolutely shocked at Marshall Realty and their representative Brylle for lies, being led on , and the poorest unnecessary communication. The reason I called Marshall realty is years ago I was going to get my realtor license and at the time Marshall was still a realtor and had his commercials playing. So when I was starting to study I called over there because I was going to consider working there. My sales and customer service is outstanding. At that time I talked to Marshall on the phone and he was so nice and informative I said wow that seems like a place I would like to work. So years down the line i remembered his kindness and I called his company to talk about a property . So I spoke with Brylle who I thought was a very nice young man and was very presentable and professional. He left that day saying they would get back to me in a couple days. Well that couple days turned into a week and then they just didn't call back after awhile leading me on and treating me like my time is not valuable. Marshall is a professional and has been in the realestate game long enough to know better than to treat a customer like this. Especially someone who has said such good things about you. Marshall you make enough money that if you are not interested in doing business with someone , if you don't want to deal with buying a property instead of leading people on , just leave an automated message. Here's an example for you. Hello this is Marshall and I am sorry but I don't think I can make an offer to buy your home at this time but please consider us for the future. Thank you for considering Marshall Reality. Have a great day and good luck with your property. How hard is that ?????? You could even send out a letter if you do not want to deal with addressing the public. The fact that they did not respect my time and the extremely poor communication, and then not to call was the strangest thing ever. This all happened recently and Brylle was telling me Marshall had poor cell service, was on a flight, and all this weird stuff and then they stopped responding Marshall I think you owe your community, and also clients , and potential clients so much better than this Also this is is something that happened this month in October 2023. So this is new info and how they currently treat people. I am very active in the community and felt this review was an absolute must I even gave them some extra time( weeks ) before I posted this review to at least apologize and even though we didn't do business we could still keep communication open. If you are looking for options to sale your house pass Marshall realty up, I don't think this company is the same as they were when Marshall was doing his commercials. I understand he is an investor now , but that still doesn't excuse that absolutely weird , strange, and poor customer service. Lord knows I did not want to leave this review but it's a must to tell it like it is. Also I understand that they look for houses that they can flip. However ever one you talk to i a potential customer if not now , maybe for the future. We have friends and family and recommend and review all the time. So please next time consider this. As a matter of fact I will copy this and will be sending Brylle and this company a copy of this because I do not hide behind a bad review. I am just telling it like it is. The messages below are with Brylle and then he just stopped responding wasting my time after just waiting for a response. I reached out to Marshall, he will be giving you both a call this afternoon. His phone service has not been the best, we appreciate your patience. Good morning, I will reach out to him he's currently on a flight I will let you know as soon as I hear back. Thank you and I apologize for the delay in reaching out. Have a great day read more

**UPDATE** The people we sold the house to, sold it for $100,000 more..with a different realtor and had let our beautiful landscaping die!! I've bought and sold a few homes in my day but my experience with Marshall Realty was the worse!! The final insult was the people we got talked into selling our turnkey home to for less than list price..turned around and listed with a different realtor and they sold it for over $100,000 more WITHOUT SO MUCH AS MOWING THE LAWN! Please do NOT do business with Marshall Realty! I wish I would have been wa read more

I was worried about buying a property from out of state, but our amazing agent, Heather McVeigh, took such great care of us. The whole process of looking for homes, and finally buying, was made easy, by her knowledge, professionalism, and understanding of what we wanted. She guided us smoothly through the process. Nothing was too much work for her, and she answered even my most stupid questions, at all hours too. Heather is truly a gem, and I would highly recommend her as an agent. read more

*perspective buyer for a property in Northwest Reno* I've heard horror stories from people who have been in "communication" with Marshall but never experienced it myself. I put an offer of 5k more than asking price and patiently waited for a response, my deadline was 5pm the following day; Marshall never responded to my offer, and we had to email him asking if our offer was ever accepted or not, it took him several hours to respond with a vague email saying that he didn't think the sellers would go for it! Marshall lacks communication, and that is a disservice to his clients. I just saw the house went under contract and it looks like it went lower than the asking price! read more

Marshall Realty exceeded my expectations. I initially used the company in 2010 to purchase my first house. In March of this year, I returned to Marshall Realty to help me sell it. In the last seven years, the company has grown in size but somehow also increased its ability to provide personalized customer service. It's clear that they take a team approach. There were experts who helped me with each step along the way (from listing to photography to showings to negotiations, etc.), and everyone in the office was prepared to answer any and all questions I had (from the mundane details to my 1st time home seller's anxiety). In the end, it took just about 6 weeks from the time I listed until my house closed. I credit the company's professional staff for the quick timeline and head-ache free sale. I will definitely be back when I'm ready to purchase my next home. read more

I don't know how this place can get a positive review unless they are false or paid. you will highly regret doing business with these people. They are nothing but fast talking used car salesmen promising you quick results. They are suppose to be representing you and have your best interest in mind, but in fact they do not. They will do whatever it takes to get their commission even make you pay for things that no one should. After everthing is done, it will take more than twice as long as they originally told you it would, and you are left hanging paying out money because they arent doing their job representing you. I promise you will regret it. read more

My husband I closed escrow on March 31st. John Hugh was amazing. He worked with us for over 8 months in finding the perfect home. He always returned call promptly and went out of his way to make sure we were happy. He explained all the steps to buying a house and broke down the lingo for us. He even worked with us until our credit was in a good place. read more

I truly can't say enough great things about Marshall's team! My friends home (who I referred) was just featured on the radio and just like me is so happy with the amount of interest in her home! Great job! read more

BUYERS AND SELLERS BEWARE! Do not hire owner, Edna Marshaal, under any condition. Edna Marshaal was hired as our broker for the selling of our home. Whereas she comes across as a competent and seasoned broker, she is anything but, and in the end, did not represent us properly. She will deny the latter, but we hope this comment helps others. Mostly, Edna, does not know how to deal with any kind of conflict and when a seller or buyer needs her most to take control and assert herself, she will fail you miserably. Needless to say, we hope no one goes through the angst we did. Don't hire Edna Marshaal. read more

I initially had a 4 month contract with another realtor and had very few viewings and communication was was very poor. I had a timeline I had to sell by, and I switched to Marshall Realty. Had a initial consultation with Marshall himself, and he had a very good assessment of the market, and had several ideas of how to market my house. They listed my house, and I had a contingent offer in about 40 days that resulted in a sale. Communication with his staff was very good, and I received daily e-mails about what was happening in the market around me. I was the last house to list for sale out of 4 houses very close to me, and I was the first to sale, with the 3 others still active. Very good staff, and the sale went very smooth. Chad Hawkins Sparks Nv read more

Everyone in this office is very helpful and follow through. Selling my home through short sale was overwhelming but the staff (Katrina, Lisa, etc) were there to answer questions and get me through it. read more

Not so ethical.... Before finally purchasing a home, there were a couple houses we took into consideration. One so much so, we started up escrow and paid for the inspections. Upon inspection the house needed more repairs than expected and the owner was unwilling to meet where we need to be for an acceptable purchase. No big deal, that's how it goes. Well during this process, Marshall represented another interested buyer. Some how they were able to get a hold of my inspection reports ( that I paid hundreds for) and shared it with their client. I would assume from the selling agent and hopefully not from my inspector. Not sure. I am glad their client and realtor could benefit from my expense. I was pissed at the time, needless to say. The only reason my review isn't a one star is that during that process, I did speak with one of their representatives. Unfortunately, I don't recall her name but she was prompt, professional and polite. So kudos to her! read more

Requested information on selling my condo in February 2017. A man came out to price my home and was negative in all comments. He estimated the value at $70k but suggested we list at $75k. I agreed to 80k. I the. consulted with another realtor who disagreed with that low a price. I cancelled my listing with Marshall Realty and listed my condo for $105k and got an offer for $100k in less than two days. Don't list your real estate with Marshall Realty. read more

They were the sellers agent and were so horrible. The repairs that were agreed to weren't completed and that was after four weeks of emails to complete the two small tasks they agreed to. Finally on the day before closing one item was taken care and we were offered a credit at the very last minute in exchange for them not installing an evap cooler that they agreed to. On the morning of closing, they tried to wiggle out of the credit saying they would refund us once we purchased it, which wasn't the agreement. Basically, they waited until the last minute to take care of anything and then tried to back out of it at the very last minute. Do some googling, this group is shady as hell. read more

We were very picky in choosing our first home. We hired Bogart Parra from Marshall Realty to help us find our perfect home. He went out of his way working tirelessly day and night to find us a home that fit our family's needs. He was able to find us the perfect home that we love, and was able to make the transaction process go smoothly. He did some great negotiating with the seller's agent on our behalf. He was even able to get us the house at a price that was substantially lower than what the home was appraised for! We are now as happy as can be in our beautiful home thanks to Bogart at Marshall Realty! read more

We sought out Marshal because of a friend's reference in May. He offered to purchase our home and has remained so flexible as we have been looking for a new home to purchase and move into. He is very easy to work with and considerate of our family's needs. Now that we are closing his purchase of our house next week, I can say that he has kept every commitment he has made to us. I highly recommend working with him and his team for the sale and/ or purchase of your home. read more

If you're in need to sell or buy a home then this is the place to go. Always professional and the agents will do everything in their power to see to it that your every need is met. Don't believe me? Go in and ask for Daniel, he'll get you into the home of your dreams and stay with you through every aspect of the home buying process. read more

Marshall Realty is the only place I would go to buy or sell real estate. Not only do they understand the market inside and out, they employ the most modern marketing techniques to ensure listed properties get the most exposure possible. read more

The only reason Marshall gets one star is because you can't get less. They are a hard sell to get you signed up with them, then never do the work promised. They didn't even list our home for sale on the MLS. They tried to keep the listing "in-house" so they could keep both sellers and buyers commission. You are told you get "a team" to work with, that just means you don't get any one person, which means no one takes responsibility for your house. There was no agent looking after our interests and the buyer took advantage of that, costing us thousands of dollars. This is a poorly run agency and you will be wasting time and money using them. read more

My husband and I were going to sell our house. Jon, our realtor, communicated with us on a daily basis. Every time we had to contact the office, staff was responsive and most helpful. Everyone has an excellent attitude and run an efficient and comprehensive business. Note, even though we ended up changing our mind, Jon and his staff were great in understanding these things. My mom is moving to Nevada from California. As she has to travel several hours from where she lives, Jon took us to several houses that fit her parameters and she found the perfect house. Jon presented the offer and it was accepted within 24 hours. Great real estate service organization. read more

I contacted Marshall Realty to get my HOuse SHort Sales going. I have had great experiences with everyone I have dealth with, especially Lisa Moon, Lisa gave me great inforamtion so I know what to expect along the way, read more

Miss Tracie Imbasciani was absolutely amazing with assisting us in our search for our first home! She made every step so much easier! Tracie was very attentive to our needs, and made sure every issue was addressed in a timely manner, and to our utmost satisfaction! She was always available for multiple showings, numerous phone calls, and endless questions! She made sure our journey was very smooth and always ahead of schedule! We truly enjoyed working with Tracie, on behalf of Marshall Really. We look forward to working with Ms. Imbasciani in our future Real Estate transactions! We were sincerely blessed to have worked with such an amazing Real Estate Angel!!!! Tony & Misty Dosen read more

I LOVE this company! They all care about their clients and what their clients need. They truly are the best and if you need help with buying or selling be sure to ask for Bo. He will take great care of you and your needs for you future home! read more

Horrible. We met with Keith telling him that we were a first time home buyer. We told him what we wanted and it's like he didn't hear us. He recommended condos and apartments when we specifically said that we wanted a house. Keith pushed us off and doesn't seem to care if we get a house or not. I do not recommend him to anyone. read more

Skye Long is AWESOME! Always goes above and beyond. Plus, her positive attitude is refreshing. Great business.

You couldn't ask for a better representative than Marshall, Katrina, and the rest of the team. Not only did they sell our home quickly, but 18 months later, their customer service was better than ever, when they represented us in a mediation with the buyers. We had moved out of the area and Marshall and team took care of everything. They did the homework on the issues, were responsive to our concerns, and represented us in the mediation. When I called to seek help regarding the mediation, they remembered my situation, my house, and had kept excellent records of the transaction. if you are in the Reno/Carson/Gardnerville area, this is the team to use. Their integrity has no equal. Thank you Marshall! read more

I was underwater in my house last year and they helped me short sale it quickly. No hassle. Didn't even take a month.Would totally recommend them to anyone read more

I've been working with Lisa Moon at Marshall Reality to get my home sold, she has been wonderful with all my questions and multiple phone calls throughout the day. She's been great at keeping me in the loop with my sale and what is needed to make this process as smooth as possible. read more

I'm an out of state buyer and called Marshal Realty. Daniel Rohrbaugh was recommended as a top realtor for me. For the month I worked with him but noticed that he did not respond to my emails, he seemed not to have much time for me and only received the regular real estate notices that are impersonal. When I planned to come to Reno for showings, he gave me only 12 hours notice that he could not meet me. Daniel allegedly had to cancel due to a family emergency. His back up realtor did not contact me. I was at a lost whether to come to Reno or cancel. Ultimately, I cancelled and had a $125 penalty fee. Daniel never called me back. I finally called his office who was unaware of any family emergency. When he spoke to me, Daniel explained that he did not want to work with an out of state buyer and that he didn't know the Reno downtown market. I was fairly upset and had wasted a month working with this incompetent individual. If asked if this is how he felt how come he just didn't inform me early on. At this time, I would not recommend or refer Daniel or his company. I'm working with a reputable company now and am in escrow for a wonderful house in the midtown area. And, Daniel has not refunded me the $125 airline fee. What a loser. read more