I have been patiently waiting to do a review on this company. BEWARE!!!! Tri-Cities Mobile RV is…read moreunprofessional and incompetent. They are also foul mouthed and I will never let them back in our space. Here is the short version: 1. Paid for a new tankless hot water heater and water pump. 2. 4 weeks later the hot water heater still does not work properly with multiple late visits, ignored texts and phone calls, foul mouths, and inconsiderate workers. 3. In those 4 weeks, I had to listen to excuse after excuse as to why this wasn't working etc. Asked to be kept in the loop and had to call repeatedly (Usually from a different number, because they wouldn't answer any calls from me). 4. After numerous visits (never on time with little to no communication) Ash said he gave up. I have a water heater that doesn't work properly, a leaky water pump, and holes in my walls with wires everywhere. We asked for our receipt and had to ask many more times before we got a receipt so that we can continue to work with the water heater company on warranty work. Long version: Let me start this review by sharing my qualifications. I have been in commercial/industrial construction for nearly 20 years, 15 of those years have been solely dedicated to building healthcare facilities. Because my career asks me to travel, me, my wife and kids full time RV in our Grand Design Solitude as it makes the most sense. I chose to install a tankless water heater as we are a family of 4. I also had them change the fresh water pump while they were in there. I wanted to hire this work out as I enjoy my free time and I am really busy doing my own job and building a hospital. The first red flag was his schedule. All other companies I called were 4-5 weeks out. Not Ash (owner of Tri-Cities Mobile RV). He could install as soon as he got the parts.. So I went with him and decided to schedule. That was a BIG mistake. They showed up close to on time and proceeded to install. Everything was going smooth and I was getting excited for unlimited hot water! I paid for the install and material while they were testing (second BIG mistake). When they completed the work, they began to test the unit. The unit would not maintain hot water and the thermostatic display would not operate. After about 3 hrs of troubleshooting, we still did not have consistent hot water. They gave up, left and basically told me to talk to Ash about it. I called Ash directly after they left. Ash proceeded to try and sell me the product. His tone and demeanor were anything but professional. When the conversation escalated because I was not satisfied, he began cursing at me! As a customer with absolutely no leverage at that point, I proceeded to tell him that I was going to contact the manager of the RV park and file a complaint as they WERE one of the approved mobile techs that they will allow in the park. His response was "Don't you f@%*n threaten me!" over and over...so apparently this is a normal state for this "Ash" hole. After that, I calmed down and realized what type of character I was dealing with and went in to damage control mode as he already had my money and all I had was a hot water heater that didn't work properly and a leaky pump (the water pump wasn't installed properly either, and I was told that the leaking was normal...) Working through this with Ash was a horrifying experience. I would always get the same lies..."I'm on the phone with the engineer, we have to send pictures to them, they are in a different time zone...etc. " His lies started conflicting with his lies. The only thing I asked for as the customer, was to be kept in the loop. I realize that working though warranty issues with manufactures is a challenge, but he has no concept at all about customer service. The engineer from the water heater told him to change a part on the water heater. Funny thing is he didn't change the part out that the manufacturer sent because he didn't think that was the problem. Clearly he has never worked with engineers...they need to check the box in the flow chart before moving to the next troubleshooting item. Even if it's not the problem, they need to rule it out, but I digress. Many times, through the 4 weeks I was dealing with him, he was late, he would not return calls or texts. I had to start calling from other peoples' numbers to get anyone to answer. None of his employees would come back to my rig because Ash insulted his employees to the point that one of his workers quit for 3 days and refused to work until Ash apologized to him. Yes, this was all told to me by HIS employees. Completely unprofessional. His crews also talked bad about other customers in the RV park where we were staying. He even told me his bank account was cleaned out via text when I was asking for an update. (I have the thread if anyone would like proof). Literally not enough room to describe how bad this company is. Ran out of characters.

Man this business went out if their way to help us! Our trailer lost brakes on our vacation and i…read morecould not get any mobile service to help because they were all booked for 3 weeks. Ash said he was booked too, but wedged us in to get us back on the road. Couldnt be happier with them and would recommend them!

Tony saved me again! I had a leak underneath the kitchen sink on New Year's Eve, I texted him and…read morehe came immediately. Not only did he fix my TWO leaks, he showed me how to have hot water with a button that I never knew existed. Bless that man!

From the owner: Mobile RV Repair we also work with warranty and insurance claims . Certified RV technicians that…read moreknow what they are doing . We are the best in town. Give us a call today!

I previously did a review about Gerber auto and glass in Richland wa…read more In which I had a bad experience with them. The general Manager,Lou, got ahold of me and assured me that the issue would be resolved asap. The next day the matter was solved. thank you for the prompt servicing of my concerns. Fred Moore

Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.