Stopped by this T-Mobile today planning to buy a new phone. One employee was helping someone, and…read moreanother was with a customer. The one I thought might help me didn't even finish with her customer she just got up, hugged them (pretty clear it was a friend or family member), and went straight to help another family she seemed to know. Never said hi, never acknowledged me, nothing. I stood there for about ten minutes just waiting. I'm not trying to be a difficult customer, but a simple "I'll be right with you" goes a long way. Ended up leaving and taking my business to AT&T

Worst customer service ever. walked in and stood around for 15 minutes before someone greeted me…read morethen at the counter watched the employee text on her phone for 7 minutes only for her to walk away without saying anything. then she said she couldn't help me I had to call in. called in and was told they could've done it at the store. incompetent and lazy

BUYER BEWARE: DO NOT, I repeat, DO NOT GO TO THIS…read moreLOCATION!!! This is not a Verizon store. It is Cellular Sales of Texas, LLC. What that means is that although they are authorized to sell Verizon products, they are not held to the same standards and no formal complaint regarding Cellular Sales of Texas, LCC, can be made with Verizon. We got scammed by the courteous salesman. He added additional fees and charges solely for his commission. We are screwed with the contract we signed as well as with our cell phone purchases. I would advise you steer clear of this establishment and save yourselves the money and the frustration.

Good service. Helped me with what I needed and kept my bill at the same price.read more

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.

The prices we were quoted were much lower than our actual bill! The service at our house was very…read morepoor. We had our lines less than two weeks and shut them off!

Received superb service from Mobile Expert Ms. Shay Culbreath yesterday (28 Aug 25). She's…read moreprofessional, patient and a caring staff member whose extremely knowledgeable. It was a relief meeting you yesterday and I look forward to seeing you for my next upgrade . Thank you for your wonderful service

Andrew is a super great retail store assistant with everything along with his co worker that was…read morethere today very good and met all our needs and has answers to everything was a great help