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Martin J Luftman, MD

5.0 (1 review)
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4 years ago

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Bluegrass Dermatology & Skin Surgery Center - Suite 200

Bluegrass Dermatology & Skin Surgery Center

3.0(10 reviews)
3.6 mi

Don't go here unless you have an hour to wait to be seen. My first appointment was 2/19/25 with…read moreJessica Smith. I waited 40 minutes past my appointment time to be called back to wait additional time in a room. I found Jessica's annual exam to be hurried and much less through then my past dermatology exams. My next scheduled visit was 8/20/25. After waiting 30 minutes past my appointment I asked at check-in how much longer. I was told both of Jessica's room were occupied and after one was empty, they would have to clean the room before taking me back. I asked if they could give me a time estimate and they said they could not. I told them I couldn't keep waiting indefinitely and had to leave. The check-in person said, okay. No offer was made to reschedule nor was any apology made regarding my time. The practice did not refund the $50 I was charged as a co-pay. I just called their office to request a copy of my records. They said they would email me a release form and once I completed the form, they would work on getting my records for me. I asked how long getting records usually takes and they said they couldn't really tell me as they only had 1 person that pulled records. This practice has zero respect for their patient's time or care. If a practitioner only has two exam rooms to work out of then logic should tell them to schedule accordingly. But, Bluegrass Dermatology chooses to stack patients up in their waiting room and then to rush them through an exam.

I've been with this group for several years and haven't had any bad experiences but they will not…read moreanswer their phones. I was running late for an appointment yesterday and could not get them to respond to see if I needed to drive up from Frankfort or reschedule for another day. Very frustrating! I think I will have to find another now that my dermatologist with this practice has retired.

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Bluegrass Dermatology & Skin Surgery Center - Conveniently located off of I-75

Conveniently located off of I-75

Bluegrass Dermatology & Skin Surgery Center
Bluegrass Dermatology & Skin Surgery Center

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Martin J Luftman, MD - cosmeticsurgeons - Updated June 2026

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