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    Martin Terry & Associates

    5.0 (2 reviews)
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    CareFirst BlueCross BlueShield

    CareFirst BlueCross BlueShield

    (7 reviews)

    HORRIBLE. The customer service department has no clue what they are doing. Denied my claim…read morerepeatedly, saying I had to pay a co-pay. Two days, total of FIVE HOURS on the phone arguing with them and they come back to say "oops, your right, we need to fix that". After. telling me repeatedly there was $700 I had to pay. Trying to rob me. Insisting the provider was not in-network when they are right on the BC/BS list, AND i called BC/BS and the provider before I went. HORRIBLE. I would give zero stars, but it won't let me

    If I could give this company ZERO stars, I would. They have the worst communication, and the…read morerepresentatives who answer the phones are not capable of completing simple tasks. I have had to go over a 7 days without being able to fill crucial medicine because they are not able to process information in a timely manner. When you call in, the phone reps will do anything to get you off the phone as fast a possible. Natalie, Leslie and Demarcus located in the Owings Mills office all gave me contradicting information and none of the info was remotely correct. It appears that they do not understand how important healthcare is, instead they treat the business like they are selling ice cream cones. Horrible communication between their customer service, billing and prescription offices. I will be switching health care providers as soon as I can. BEWARE of this company!! The stress is not worth it.

    Martin Terry & Associates - insurance - Updated August 2026

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