It can be challenging to shop insurance but Phil and Neal made my experience super pleasant. I…read morealways received timely and honest answers to all of my questions. My husband and I use them for both home (primary and rental properties) as well as our auto policies. Even if you aren't looking to switch insurance carriers, I would strongly suggest giving them a shot!

From the owner: Old Bay Insurance Agencyread more

I reached out to CNR Insurance last year regarding insurance for our Homeowner's Association and it…read morewas not the right time. I reach out again this year and worked with Will Gallihugh. He was very knowledgeable and extremely efficient in getting a new policy in place saving us 44% compared to our renewal rate with our current carrier. I could not be more please and would highly recommend Will and CNR Insurance.

Tried and tried calling multiple times to get a home quote that I needed for my lender. My agent…read morewas "off" couldn't get transferred to another agent as I was just kept on hold forever. Ridiculous that when in your time of most need they are incredibly unhelpful.

They DO NOT help or support veterans. Their prices for auto are bery high. Tbey get ALL tou…read moreinformation before they give you a quote. I am in Florida abd insurance is high but they are the highest. Where is their VETERANS DISCOUNT? I THINK THEY ARE SCAMMING THE VETS. THEY ONLY HAVE ONE STAR ON ALL REVIEW SITES.

We have had this company unfortunately since 2006, for our auto and homeowners. We have had 3…read moreclaims all of which we had to fight them for and threaten to involve our lawyer. We have been in our current house for 3 years and have just had to make a claim for water damage and electrical damage all of which the restoration company they sent out supported and had to fight for our claim as well. You aren't able to get ahold of the adjusters and they are shady on what specific work to be done. Shame on this company for falsely claiming to support military families, we have never been supported by this ratchet insurance. Only given push back every time.

Dan Friel is a wonderful example of a man doing a very good job. I have been with State Farm close…read moreto 50 years and have never been disappointed( first agent also very good but retired). His office staff is very good and is businesslike, making the client feel well served and solved problems quickly. E H

We have been a State Farm family for over 20 years. Dan definitely makes us feel well cared for. I…read morealways feel as though I can pick up the phone and call when ever I have a problem. The story I always tell about Dan that will give a clear picture of how amazing he is - is the following. We had just had a major hurricane come through and a rather large tree had fallen on our shed, destroying it. Dan promptly came out to examine the damage. This is not the extraordinary part. As he was leaving he noticed we had carpet out front for the trash. He inquired about it and we explained that due to power loss our sump pump was not working and our basement flooded. His response - "Your covered for that." Seriously - who gets that kind of service and knowledge about you as a customer. No one better!!

I would never recommend this group. I have waited three weeks to be contacted back when I thought…read moreit would be the next day. I called once last week and was told that the agent was in but busy and still did not call me back!!

They have always been helpful to myself and others I have sent their way. I've been working with…read morethem for 13+ years. Great staff always pleasant. They have gone above and beyond in my opinion.

This review is for Ms. Harris in the Annapolis office; with whom I worked to (re)insure our…read morevehicles, homeowners insurance and an umbrella policy. Ms. Harris was very professional, responsive and helpful, answering all of my questions in a prompt manner. A good impression for Geico, which we had been insured with for over 30 years before switching to another local company because of an issue with our homeowner's insurance. I would definitely work with her again.

I called the 1-800 Geico number to get a quote for auto insurance and home insurance. The woman I…read morespoke with was wonderful and very helpful. However, I was then connected to the local Annapolis office. The agent there was terrible; he increased my auto insurance coverage beyond what I said I wanted without my permission and then basically tried to scare me into keeping the more expensive coverage. I decided these were not the people I wanted to work with so I took my business elsewhere. Lo and behold, a few months later, I started getting bills for the home insurance policy through Geico. I called and cancelled the policy and was told that it would be backdated so that I would owe no money since I have an actual policy with a company that treated me with dignity and respect, unlike the local Geico agent. However, I recently got a bill from a collection agency for this nonexistent homeowners insurance that I never actually signed up for. At lot of wasted time and energy has gone into getting this policy that I never wanted cancelled. I recommend looking elsewhere for an insurance agent.

Mark is now my new State Farm agent. So far so good. He's mobile, accommodating, friendly and well…read moreinformed.

Jessica was an amazing, trusting and thorough client advocate. I can't express enough how her due…read morediligence was instrumental in getting our new home community approved for coverage and the rate was 1/3 of the other insurance companies. Highly recommend Marc and his team to get it done.

This agency has great agents that take their time to make sure policies are correct, and they are…read morewilling to go the extra mile. Not only have they saved me hundreds of dollars, but I received extra coverage at the same time. They have even looked for extra policy discounts for me that my old agency forgot to add. The agents really do care, and it's hard to remember that each person has a different experience. I've never had issues with them, and I've been with them 5 years. Every time I call up to the office, an agent always answers. If I have a question, I can reach out by phone, text, or email. If one of the newer agents do not have a specific answer to my question, they will reach out to their supervisor or manager and get back to me that day or the next business day. I barely knew a lick about Insurance before switching to Donaldson and Emerson with Erie, and the agents educate me on my policies every time I call. They helped not feel dumb to ask a question, and they were patient with me. It seems like They would rather be correct than to misinform the customer. Please do not let 2 personal bad reviews from months ago turn you away. Give them a try! I went from AllState for 10 years to Erie with Donaldson and Emerson, and I truly am a happy customer, and trust in this agency.

This agency has a huge issue with its management and ownership. In a totally unprovoked attack, in…read morefront of my family the owner of this agency, Denis Emerson cursed me out for leaving his newly acquired Erie agency in Olney. As Mr. Emerson shouted like a crazed, un-medicated psych patient, called me an A-hole and advised me that he would "have the last laugh". I hope that all new potential clients learn more about this agency before buying a policy. I would high recommend another Erie agent.