Best insurance agency around. Jaime is a great agent who is very knowledgeable and considerate of…read morethe needs of my family.

I have been with Jack Martin insurance advisors since 2015. In particular, under the guidance of…read moreJaime Cook. I have a small landscape business and LOVE this company. They are extremely responsive to getting COI's out when I need them, usually within hours - not days - and when Jaime is not available the staff always has my back. I recommend them highly to all of my contemporaries.

These ladies are terrific Perfectionists and we trust them 100 percent with our insurance for cars…read moreand home and always happy to see us when we stop in

Eichhorn insurance agency is an excellent insurance agency to be connected with. The ladies in the…read moreoffice are very personable with GREAT customer service! I would definitely recommend this agency for your insurance needs!

The best part of this particular branch is the personal service. They know who I am, they are…read morequick to reply. In a time when everything is automated, if you are looking for relationships -- this is a great State Farm branch.

I cannot explain how INFURIATING it was dealing with "Andrew" on the phone today. I just paid my…read morepremium, then we got hit with a $400 bill, ONTOP of not having access to our accounts for over a month due to Eries system wide outage. I was calling in today asking about the bill and trying to decide if I wanted to stay with Erie or switch companies and the guy kept repeating "well we close in 5 minutes" or "well I can do that tomorrow, we close in 4 minutes". Like I get it I work a nine to five too but if a customer calls in with a question about a random bill for almost half a grand you should answer the damn question. Andrew was rude, impatient, and had the most useless answers to my questions. The agency is not available after hours or on weekends so I would advise not insure with them.

We worked with Kristen to get quotes and sign with a new insurance company. Kristen was very kind,…read morevery patient, and willing to answer every question we had. She didn't pressure us and she allowed us the time we needed to make our decision. She was thorough with asking about our needs and making her recommendations. Highly recommended! Thank you, Kristen!

Jessica was an amazing, trusting and thorough client advocate. I can't express enough how her due…read morediligence was instrumental in getting our new home community approved for coverage and the rate was 1/3 of the other insurance companies. Highly recommend Marc and his team to get it done.

Jessica is the best, with Marc they both respond fast and are always very polite and helpful...read more

Horrible service and experience here. I have lived in multiple states and have had multiple agents,…read moreand this by far has been the worst experience I've ever had. When I needed to add my wedding bands to my policy, it wouldn't go through for months. I was only ever notified by mail of the problems and was never reached out to in an attempt to rectify the situation. Then, after we bought a home I tried to cancel my policy. It has taken me MONTHS to cancel a policy for an apartment that we haven't lived in for over a month and it is still not resolved. State Farm does not allow you to cancel the policy via their customer service line so I have been playing back and forth with the agent to try to get this resolved. In the two years I've worked here, I believe I've worked with over four people to help me (new people every few months) and I have only been in contact with Felix once. Please-- do not go here for your insurance needs!

My long time agent retired at the end of last year so I was moved to Mr. Kuteyi's office. To start…read morewith I had called the office during normal business hours several times and always received the voice mail and never a person. When I did leave messages they didn't get returned until after the 3rd voice mail and after 2 weeks. Since I recently had moved and had this experience with this office I figured that I would change agents for one with an office closer to my home. When working through refinancing this year his office was called (because they were the old agent on the homeowners) and no answer however they returned an email saying "we don't insure this property or this person" I have been with State Farm for 25 years and continue to be insured however no longer through this agent. There is no reason that Felix and his associates couldn't have said yes he is insured through State Farm but I'm no longer his agent. Very very un professional. This guy gets a 1star review because I can't leave a no star review. It's based on professionalism, response time and the ability to get a hold of someone.

The owner responded to this review. He falsely claimed:…read more 1). That I was made aware that if my primary home was not insured, that Mathes Inusrance could not insure the vacant property. 2). The $1000 extra cost is exactly what was quoted to me. I even asked the agent a follow-up that restated the extra cost as, "So hypothetically, if I live in the house and my premium per month is roughly $100, what you are saying is that if the house is vacant the premium per month would be $185?" The response I got was that that was correct. The agent even said that coverage on a vacant home is more of a risk because they are viewed as targets for crime. 3). My review never claimed that I didn't understand that canceling policies would mean losing a bundling discount. That is easily understandable. I simply said that the agent I spoke with did not tell me that the vacant home policy would be canceled. He even made a point of telling me that Mathes would have to re-write my the policy on the vacant home, to which I replied that I was aware of that. My issue is that the agent first said Mathes would raise the price, and when that did scare me away the agent then said Mathes would cancel the policy, which seemed like an attempt to scare me and prevent me from canceling my policy. And, after all that, the agent then finally said that Mathes would have to re-write the policy. Again, I told him that I was fine with that. Feeling held hostage is just how I felt. Given this back and forth - we'll raise prices, we'll cancel, we'll re-write - I submit that my feelings are reasonable. Furthermore, the name of a reviewer is irrelevant. Pretending that it matters is just a way for a business that gets a bad review to attempt to discredit the review. Perhaps this business follows the insurance industry guidelines. That doesn't mean that they always tell the truth to their customers or that they conduct their business clearly and transparently. Throughout the cancellation process Mathes Insurance has provided me with poor customer service. The owner's reply, filled with false statements, is just another example.

As an active real estate investor and practicing attorney I have used Mathes Insurance for all of…read moremy insurance needs for over three years. David's responsiveness, accessibility and willingness to explain dense insurance policy provisions is unparalleled. I would recommend him to clients, friends and family without hesitation.

The Stanger Group offered us excellent rates with superior coverage! We decided to obtain new Auto…read moreand Homeowners Insurance policies after being with a company for 20 years. My daughter and her husband recommended them to us after years of their satisfied service and rates. The Stanger Group made the transition extremely easy. They were professional and courteous through the entire process. They competently and clearly communicated all necessary requirements and securely transmitted information that was personal. Any questions or concerns we had were promptly resolved via email or telephone communication. The local Stanger office staff, agent Charles Bowland, and the Erie Insurance Customer Service agents were always available and efficient. I highly recommend The Stanger Group for all your insurance needs.