I used the self wash, do to a roof rack, and it was garbage. The "soapy" brush was about a 99.96%…read morewater solution with little to no cleaning capabilities. I would definitely say the crappiest car wash that I've ever been to. *Zero stars.

This car wash Sucks!! Tried to use car wash twice. Spent $20 and never got a car wash. You can…read morenot see the green light. Nothing tells you to pull in. Still tried and nothing happened. DO NOT waste your money!! Tried to call the number listed for questions or concerns and that is not even their number.

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

Had to get rid of a car which was more expensive to repair than it was worth. Called this business…read moreand they gave me a quote over the phone site unseen. Sent the pictures online after speaking to Fabio and had good communication on pick up for the car. Fabio kept in communication came when he said he would and gave me the price that was quoted over the phone. Very good experience and would recommend this business to anyone who is in a similar situation.

Quick and good pricing came out same day and made a deal! The service was amazing too.read more

Charged me 190$ to show up at my house and plug 1 tire. Took the money then 1 1/2 hours later…read morecalled to say they refuse the service. Kept all of the money and NEVER showed up. I couldn't make up something this stupid. Unfortunately it really happened to me.

Wow, What excellent service. Talk about going above and beyond. Dead battery could not be charged…read moredue to defecting battery connector. RR rigged said connection and car could start to get it to a garage without towing. Great value for me. He even needed more tools than he had but was happy to use mine. What skilled clinician. So friendly and nice. Prob, doesn't know it but he made my mothers day!

Lack or professionalism, dishonest and ignorant. Refused to change my tire as a contractor for AAA…read more Made false claims and attempted to spread misinformation/interpret law instead of changing the tire as he was called out to do. It's best to stay in your lane buddy

Just had one of there trucks cut off me and my pregnant wife so I will be telling everybody to…read moreavoid them so their cars don't get destroyed

One star is being generous. I called Onstar/Buick Roadside…read moreAssistance at 6:15am. This "company" texted right away asking a couple questions which I responded to. ETA was 6:45-7:15am. They were not there. At 10:20am, I texted asking for an updated ETA. Andre responded that he had a flat tire would be there within the hour. An hour later I got a text from Roadside that the driver was on way. I sent a text with info regarding how to find the house that my car is at as the GPS is always wrong. Another hour later, I get a text that Andre is en route. By 2pm still no driver. I called Roadside again who reached out to the driver and Andre told them that he had a flat tire and was 30 minutes away. By 3:30pm still no Andre. And I called roadside AGAIN to get my claim reassigned since we were now going on 8 hours pasted the original ETA. Within 15 minutes of getting of the phone with roadside to have my claim reassigned Andre shows up right before the other tow company. I was told by the other company that Andre was attempting to load my vehicle onto his trailer. So another not so nice call to Roadside, roadside reassigns the claim to this "company" just for Andre to screw around for the next 2, almost 3 hours trying to diagnose and "fix this issues", say i was out of gas and all this other stuff. Ultimately leaving becuase he could not get my non-running vehicle loaded onto his truck/trailer. I just got back from vacation the previous night, with less tham 2 hours of sleep before trying to start the process of getting a TOW TRUCK in hopes that I could get my vehicle to the dealership before they opened at 9am, to atleast figure out whats going on before they closed until Tuesday for the holiday weekend but 12 hours later (from the time of the first call to the time he left the location of my car) and my vehicle still sits in the same exact spot!!​ Now I get to spend another day dealing with this PLUS trying to figure out how the hell I'm going to get to work and my child to school next week!

Tow company came 5 hours after they said they would , then Andrew one of the drivers took my keys…read morehome with him for the weekend then kept them for two more days until Tuesday and did not drop my keys off to the shop where my car was until 5 days after it was towed . Apparently Andrew forgot to leave my keys with the car so it couldn't get worked on or even looked at for that matter . When I spoke to a supervisor about it they told me Andrew had any emergency with his family , sort of like the one I'm in right now with three kids full-time job and no car . No apology from them just excuses. This entire situation could have been avoided had Andrew done his job properly and left the customer's keys with the customers vehicles but he did not and now all we're getting is excuses excuses excuses . Just do your job correctly and you won't have to make excuses after the fact. We are now 5 days after the fact and my keys were just dropped off at the shop they haven't even had a chance to look at what's wrong with my car much less start the process of fixing it so if you want to be without your vehicle longer than what you actually should definitely use this company

My wife, daughter and I were driving from NWI heading to Charlevoix, MI this morning and broke down…read moreon the side of US 196 near Zeeland. We googled towing services in the area and K&R popped up. A quick phone call later and a truck was on the way. In about 15 minutes or so Shay showed up with a flatbed and got us loaded up and we were on our way to the dealership in Grand Rapids. He dropped it at the service department and it wasn't long before we were back on the road! Shay is a true professional and has a great personality. He went above and beyond what he needed to and made us feel safe and comfortable. Kudos Shay!!!!

Scam!!! Do not use this towing company. Had an accident, the police sent K & R Towing to tow my…read morecar when it was still driveable. First the driver asked me to get all of my things out of the car. I said no, I own the car need it towed to my house which was only 1.5 miles. Gave him a check when got to the house. He would not unload the vehicle into my driveway, I was specific that I will have it repaired or scrap it myself. Driver took off with my vehicle. Went town to their yard to get my car back and they claimed I had to sign the title over to them for the towing fee. I could not get the car back. This is FRAUD!!! Charged me $219 for 1.5 miles of towing and I could have scrapped it for $550. If the police ever call you a tow truck do not use this company.

Do not purchase a car from this dealership. We bought a Ford F150 with 76,000 miles on it. Within…read moredays of having it there were lights on dashboard indicating charging issues and we have since found out it needs a new engine. We've heard from another Ford service department( who have looked at our truck) and they have said that Baker would have know about this issue. After multiple calls to the dealership no one will call us back. Terrible customer service and selling cars they know have major issues. Don't buy from this dealership!!!

HAVE HAD OUR LAST OIL CHANGE AT THIS BUSINESS . Service department stinks all the way around! Have…read morenot been happy here for quite awhile! Tried to make an appointment recently and was told to come on down anytime and it would be take care of right away. No come back 5-6 hours later. Too busy. Then made an appointment was told I would get $10 off for the hassle. Did not. Have asked to have my tires rotated the last 3 times. Not!? Then my fiancé made an 8 am appointment and was told they would not be able to get to it for 2 hours.