Martin Travel Services helped Rod and Gun Resources of Kerrville, Tx to arranged a recent trip to Bolivia. Martin arranged the flights which was done well. Their real value came when my southbound flight was cancelled by Hurricane Harvey the day before departure. While I was in Bolivia with limited email and no cell phone service, my northbound flight was cancelled by Hurricane Irma two days before departure. Martin Travel reacted professionally and quickly to find two separate replacement flights. I would work with Martin Travel Services again. read more

My wife and her family organized a reunion in Jamaica for their family. Family members from various parts of the US, Canada, Jamaica, and England participated. We worked with Ms. Karen Schmier at Martin Travel Services in Lauderhill, FL to book travel and rooms at the Hotel Riu in Ocho Ríos, Jamaica. She reserved 13 rooms for 33 people. The reunion was from 7/29/2015 to 8/5/2015. However, several family members extended their reservations. Three rooms were extended to 8/9 for a total of 11 nights. However, Ms. Schmier made the reservations for only 10 nights. The confirmation indicated the correct dates of 7/29 to 8/9, but listed only 10 nights. The two are clearly inconsistent. The reservation should have been for 7/29 to 8/9 and 11 nights. Those with the error discovered it at check in. When asked about the issue, Ms. Schmier became confrontational and would only say that the individuals had only paid for 10 nights. She failed to address the fact that the confirmation also listed the correct dates. She also failed to address the fact that she made transfer arrangements for the same folks to depart on the correct date, 8/9. She would not help us correct her error and arrange for the additional day. Most reputable organizations would have at least owned up to the mistake and maybe even compensated customers in some way for a clear error on their part. However, everyone was prepared to pay for the additional day. No one asked for anything for free. Unfortunately, Ms. Schmier and her management were not interested in helping. They remained very defensive. We were on our own to find additional lodging for those 6 individuals and adjust airport transportation accordingly. All the coordination, phone calls, and emails got us off to a bad start and detracted from enjoying the reunion and the resort. I noted earlier that 33 rooms were booked. It would have been even more, but some family members found Ms. Schmier attitude to be off putting and unhelpful during the reservation process. One of which is a prominent executive in the travel industry. Ms. Schmier seemed to be overwhelmed by the process and was not able to manage a transaction of this size. Overall, I would never recommend Ms. Schmier or Martin Travel Services to anyone. read more

This was suppose to be a stress free, fun filled, family reunion/vacation in Jamaica from 7/29/15-8/5/15. Instead it turned out to be a nightmare. My experience with Martin Travel Service in Lauderhill, Florida was horrific. I surfed the internet and found this agency. Usually people ask their friends and family members for recommendations when they are searching for an agent but I decided to go with this agency after speaking with Karen Schmier one of their travel agents. She informed me that Cruises and Vacation packages were their specialty for over 20 years and she would assists me in coordinating my family reunion bookings for over 33 people in the U.S. and Canada at the Hotel Riu in Jamaica. I booked a cruise through her agency in January 2015 without a glitch. I felt at the time I was in good hands, and she knew what she was doing. Throughout the family reunion reservation process there were inconsistencies and confusion on the agent's part. Receipt mailings were sent to the wrong family member's address, and misinformation regarding the hotel. The final screw up ---- (this is basic math) she incorrectly booked 6 family members who extended their stay to 8/9/15, this group included a 74 year old , 86 year old and a 90 year old. This was not caught until they arrived in Jamaica because the Vouchers she submitted to the individual family members stated 7/29/15-8/9/15 but she counted 10 nights instead of 11 nights. The hotel transfers were correctly dated 7/29/15 and 8/9/15. She would not acknowledge or take ownership of her mistake when she was contacted. Why would we book hotel rooms from 7/29/15-8/8/15 and arrange transfers on 8/9/15? I also contacted Martin Travel Service and spoke to Kevin the manager/ owner who offered no assistance and stated our file was closed and we needed to go thru the hotel's front desk. The elderly family members were left on their own to find lodging for an additional night. The nightmare did not stop there. They were informed that the hotel was fully booked and that they would have to check out on 8/8/15 and find lodging elsewhere. Martin Travel Services never apologized to us but contacted a family member after we returned from our vacation to state that the mix up was on the part of Go Go Tours who they booked the vacation package through. Really? The Travel agent should have caught the mistake, that's her job. Stop playing the blame game and just take responsibility. A reputable organization would have admitted to their error and assists their stranded customers in locating alternate lodging. This family reunion had over 130 individuals who were potential customers in the future but due to this horrific experience, this family will be spending its funds elsewhere and spreading the word to all our friends to stay clear of Martin Travel Services in Lauderhill, Florida. read more

100% Chaos! Martin Travel needs to shut down and regroup. Terrible customer service, disorganized and management. I would not recommend Martin Travel Services. The employees of Martin Travel Services are extremely unprofessional. The customer service could be much better, not only in the manner services are rendered but also in methods of communication. The agents at this location need to be more organized, especially when handling multiple reservations. A travel agent is suppose to professionally work with the client to educate the client of travel options and to ensure the client is satisfied with the reservations made- this does not happen at Martin Travel. We would have been better off going to Liberty Travel or booking online. Discussing issues with the manager = pointless. Having written correspondence with Martin Travel= pointless. This agency is negligent providing invoices, details, restrictions and secure transfer arrangements. Details discussed prior to departure vary on a daily basis on the part of the travel agent; furthermore, information received from the agent differs from information given by the wholesaler (GoGo Tours) and the resort. The agents also need to be more knowledgeable about the places/resorts that they are recommending to clients. read more