UVA pharmacy is great. Nice people, very professional…read more Expect to get a ticket and wait, it's handling a lot of prescriptions.

Knowingly dispensed a medication I am unable to take. A family member picked up the RX and didn't…read morerealize the problem, however the pharmacy should ALWAYS double check the patients medical records - WHERE THIS IS NOTED -and not assume the prescribing doctor did so. In this case I now have a medication I can't use but my insurance company will get billed for. Thankfully I'm not stupid enough to just take whatever meds I'm given.

I have gone there several times to get my frames adjusted after bending them accidentally, they…read morealways fix my glasses and are very nice. Today they replaced my frames, no charge. I could go to Costco and get cheaper glasses, but I have to drive out of my way to get them repaired. As tough as I am on my glasses, I will stick with America's best!!

Went in for my appointment this afternoon The lady greeted me asked my name then told me my…read moreinsurance covered everything well I did my exams and went to run my insurance and the man said I'm sorry we have the wrong patient here I was thinking my insurance was gonna pay for everything and I had to pay and only got a 10% discount for their mess up I will not be going back Please make sure if you go they have the right patient

Beware of a gaslighting doctor at this practice. Total lack of knowledge surrounding their "area of…read moreexpertise", basic math skills, respect, and empathy. Won't call them out directly out of fear of reprisal.

Had a good experience, all the nurses were very nice and receptionists. They even sent me my…read morepaperwork via mail to do before hand. Doctors were nice and were not in any hurry like some offices. Was seen on time, a little older facility but felt comfortable during my visit.

I decided I would try and support a local business, but I have to say I won't be back. While the…read moreactual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction.

Rosinsky and Franklin are good doctors…read more They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office.

Hello Dr. Basic, It…read morewas nice to see you, again. We appreciate the thoroughness of our visit from the front door to the exam rooms. The professionalism of your assistant during the intake prep was very caring and attentive. Likewise you, Dr. Basic, showed a great calmness and quiet gentleness as you listened to my Autistic daughter, speak on and on, about things of interest to her. I have mentioned, your service, to several people of how we were able to get in for exams, so quickly, as that seems to be an issue for many people, at this time. Again, it was nice to see you, and thank you for your time. Cordially, Janice Walters and Jade

Best eye doctors office in Charlottesville. Wonderful price for a top notch exam. I have had an…read moreexam with every Dr in the practice with in the last few years and I was never dissatisfied with any of them. The technicians are wonderful and very helpful and friendly. I would highly recommend this practice.

After failed and disappointing results from three docs at UVA Opthalmology/Optimetry Department, I…read morewas told that Dr. McCormack was very thorough and knowledgeable. I 100% agree. I've never had such a thorough and education experience. I highly recommend her without reservation! the office deserves a Gold Star for excellence!

This was the 3rd year I have visited Dr. McCormack & she has completed my annual eye exam. I find…read moreher office technicians to be friendly, helpful and very professional when engaging to achieve my pre-exam eye tests. I also appreciate that they are always willing to provide me with the full cost of my visit, when I schedule my appointment. Dr. McCormack is a consummate professional, extremely knowledgeable and does a thorough & efficient job with the eye exams she conducts. Dr. McCormack provides prescriptions for my glasses and contacts. In short I highly recommend her services! The ease of getting to her office location , the fact that I have never waited more than 5 minutes at this office and she and her staff are lovely tells the real story. Please get your eyes examined soon!

Epic fail! Truly incompetent ! I don't like dealing with them ! I order glasses 31 December !…read moreDelivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache !

I chose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to…read morewhere I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service!

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

myeyedr is a great option if you are retired or unemployed and have time to make several trips for…read morea single appointment. First time I scheduled an appt and confirmed it via text they gave away my appt when I showed up. Gave them another chance and this time the automated text sent me to the wrong branch. complete waste of time.