I decided I would try and support a local business, but I have to say I won't be back. While the actual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction. read more

Rosinsky and Franklin are good doctors. They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office. read more

This is by far the best experience I have ever had with an optometrist. The staff is welcoming and friendly. Erika is so helpful when you arrive, the techs that helped me (I had Lexi) were so incredible. Dr. Halbert was so easy to talk to, and the entire exam was a breeze. I must also mention Ms. Dena, who helped me pick out my frames, and she was a delight. So intuitive, and all around great at her job. I'm so glad I found these ladies, and will definitely be a regular client. If I could add more stars, I would! Thank you!!! read more

BE AWARE: "Dr" Halbert is not vaccinated--by choice. While I should have inquired about this when I made the appointment, I just assumed that someone in the health care field--especially one who's care involves being inches from a patient's face would be vaccinated against COVID-19. I appreciate that Ms. Halbert answered honestly when I asked if she was vaccinated, I did not feel comfortable going forward with the exam. Asked why she wasn't vaccinated, Ms. Halbert stated that she did not trust that it is safe. I asked if she trusted it now that the FDA officially approved it yesterday, Ms. Halbert stated that she still does not. Asked why she doesn't trust the science and scientists that have assured it's safety and efficacy, Ms. Halbert stated "there is misinformation on both sides". She added that she does not believe that masks are helpful or necessary---despite the overwhelming evidence to the contrary. Ms. Halbert said that I could reschedule with another one of their providers who is vaccinated but by that point I decided that I did not feel comfortable coming to a health care office that has a primary provider that lacks a fundamental understanding of science and is willing to put people at risk. Yes--the office staff are very friendly but that can not make up for the fact that this practice is willing to cause potential harm to patients. read more

Dr Rosinsky was an outstanding and thorough Dr. Sadly he's no longer there. On my last exam they were very very pushy about purchasing my new glasses there. I thought I would support a local merchant but their price was $800 vs the identical (yes, identical) glasses from Costco Optical was $220. I would have considered a price maybe 30% more to stay local but that price difference is unconscionable. read more

Five star so far! We were in from out of town for Thanksgiving and my son forgot his glasses and then had a problem with his contacts irritating his eyes so much we needed to see someone ASAP! Called at 9:00 am and they were able to take us at noon. Dr. Halbert was great and non-judgmental over the circumstances that brought us there - a quick eye exam, some sample daily contact lenses and a prescription to be picked up at HT and we were on our way. His eyes are already feeling better. Really appreciate the understanding and ability to squeeze us in before the long holiday weekend. Many thanks to everyone there! read more

I saw a couple not good reviews - totally NOT my experience over the past several years. The staff has been friendly and efficient, no problems experienced with insurance (Medicare), and the service by Dr Franklin has been outstanding. She was concerned about a higher pressure (possible glaucoma) in one eye and had me come in after six months. The eye pressure returned to normal. I also had the onset of a cataract in one eye which she is following closely. Always very friendly and thorough in examining my eyes. My experience with the staff on the eyeglass side of the office has also been positive. Everyone is protocol conscious with Covid with masking and surface decontamination with the equipment. I definitely recommend this professional office! read more

I have never left a bad review in my life but, after dealing with the office staff at Crozet Eye Care for the past month, here I am. Let me preface this by stating that I read a negative Yelp review about the office staff there but, regretfully, did not heed that reviewer's words and moved forward with completing the required 12 pages of new patient registration documents online for an appointment. On my paperwork, I clearly listed that I had both a primary vision insurance (Aetna) and a secondary vision insurance (UniCare/UniView). I checked with both of my insurance companies before my appointment to make sure that Crozet Eye Care was an in-network provider. I even called and spoke with someone at Crozet Eye Care who initially told me that they do not accept the UniView insurance but, after looking up my insurance information, advised that they were, in fact, providers for both insurance companies. Cut to a few short days later at the appointment. The woman at the front desk took my Aetna card and made a copy of it. I then held up my secondary insurance card and said, "Here's my UniView card." She replied that they don't accept it and refused to take the card even when I insisted that I was positive they were providers. From there, I brought it up to Dr. Katsev after she had completed my eye exam. She assured me that the ladies in Optical would take care of it so I asked the woman helping me choose glasses if they accepted UniView. She left to ask "her manager" and returned with another "No." I tried one more time on the way out with the woman at the front desk who, by the way, seemed much more concerned with singing and dancing along to the country music blaring in the lobby. She still would not take the card. I left Crozet Eye Care having paid almost $400 for glasses and lenses with claims only filed with Aetna. I called UniView the next morning. They, in turn, called Michelle, the office manager at Crozet Eye Care, to inform/remind her that they were providers. This woman had the nerve to tell the UniView rep that I never gave them my UniView card. I almost had to laugh since nearly everyone in the office acted as if I were trying to gift them a snake whenever I offered up my insurance card. I hung up the phone with UniView and called Crozet Eye Care. The woman who answered the phone was immediately defensive. She blamed me for not telling them that UniView is an EyeMed company which seems to be one of the few vision insurance names they recognize. The sad thing is that if anyone had only taken the card from my hand, they would have seen that EyeMed was listed on the back of it. I was assured that someone in Optical would call me that afternoon to let me know how much my refund check would be. Did I get a call that afternoon? Nope. The next day I forwarded an email from my employer's Human Resources explaining how the two vision insurances work together including the information that I receive a FREE EYE EXAM WITH ZERO CO-PAY through Aetna. After receiving a refund check and all of the phone calls, emails, and non-apologies like "I am sorry you are upset" or "I'm sorry you feel that way," I thought it was over. (Side Note: Who thinks those are appropriate apologies? May I ask what happened to accountability for mistakes and a sincere apology?) I thought I would never have to set foot in or even hear the name Crozet Eye Care again because I definitely was not planning to continue as a customer. Wrong again. Almost a month after my one and only appointment, I received a bill for a co-pay for the eye exam. They billed the eye exam through UniView even after I sent them the email from my HR stating that Aetna provided the entire exam for free. The co-pay was not a lot but, at this point, I would not pay a dime I didn't owe after what I had experienced with this place. So, I called yet again. Michelle answered, and I proceeded to endure the most unprofessional, childish, immature phone conversation in the history of time. Among other things, I was told that I never advised them about my free eye exam from Aetna (I have email proof that I did), culminating with her hanging up the phone on me. I emailed Michelle later and requested an updated invoice mailed to me showing every item for which my insurance had been billed and paid. She never responded, and I never received an invoice. So here I am leaving my first-ever negative review. It's a sad day for me. It would serve Dr. Katsev well to offer and encourage training for the office staff, at the very least for Michelle and the country music singer at the front desk. Maybe begin with courses in customer service and how to file insurance claims and end with accountability training and how to offer an appropriate apology. read more

Tough one to review - on one hand the medical staff - doctors and back office tech assistants are pleasant, competent and respectful. If the glasses were sold in a walled off store and the admin were more like the medical care this would be a 5 star review. On the other hand the front office reception and the area where they sell glasses are quite the opposite: passive aggressive, defensive, speaking nastily about customers behind their backs, terrible inconsistency with policies and service, and an overall sense that the customers are a real drag for them to deal with...all under a polite, smiling veneer. On top of that, the glasses sale is a bit high pressured. Mention Warby Parker and you may hear some laughably off-base criticism of them. After commiserating with a few others who had similar experiences the result is this review and me finding a new eye Dr. I do that reluctantly, bc I love the independents, and I love the local guys, but at some point lines of disrespect get crossed so much as to be toxic. read more