This company provided amazing responsiveness. the customer service was top notch. went above and…read morebeyond at a very reasonable price to solve my septic issues. pumped the septic tank, jetted the main line as well as drain field. highly recommend.

From the owner: Since 1969 Family owned and operated, serving Ashtabula, Lake, and Geauga county with septic system…read morepumping, commercial pumping, drain line jetting, Vac Coin Pumping/Jetting of manholes, lift stations, etc. as well as 10-40 yard roloof dumpsters

Wilson's is by far the best value in the area - and you get great customer service as well. Highly…read morerecommend for those that need septic services (standard empty, etc.)

From the owner: Specializing in: - Septic Tanks & Systems…read more- Septic Tank & System Cleaning - Sewer Contractors - Building Contractors

Very polite and professional experience with septic inspection/pump. Reasonably priced, and we did…read morenot need to be present. I left the cover overgrown and covered by junk like an a-hole. They cleaned it up and put everything back together than they found it. Thanks for the great service.

When I decided to sell my house, I hired Cole's to inspect my septic system so I could get thigs…read morefixed so it could pass inspection. They said my septic tanks were fine but the water level in the distribution boxes was too high. They said that the crumbling D-boxes were letting ground water enter the leach fields. They recommended I replace all 5 D-boxes and get the lines hydro-jetted. I paid them $5000 for that work but noticed that the water level was still too high. They came back out and recommended I get a TerraLift process for another $1600. While I was waiting for them to do that, the buyer hired an inspector, and he found that the tanks were crumbling, and the leach field was too old (48 years) and unable to absorb enough water. Since the septic system failed inspection, the buyer is making me replace the entire system. I researched the TerraLift process that Cole's recommended and found a lot of bad press on it. It's banned in many townships because it could allow sewer water to enter the water table. Other articles said that it's, at best, a temporary solution. Cole's is the only septic service company I could find that offers this service. Every other company I called said it's a waste of money (and potentially illegal). So, Cole's inspection didn't catch the fact that the tanks were in bad shape, and had me pay $5000 for work that didn't bring the system up to spec. They also recommended a questionable service to fix the problem.

I would give zero stars if possible. Terrible customer service, I will never use this company…read moreagain. My appointment was canceled for a higher priority job without speaking to me. I received a message asking if they 'could' reschedule the appointment after I already made arrangements to be off work for the appointment. When I attempted to call Roto-Rooter back there was no answer despite being during their stated business hours. When I called back the next morning trying to confirm the appointment I was told that my appointment would not take place due to another job that they had. When I called the person (Joyce) out for cancelling my appointment without speaking to me she tried to deflect blame by stating that her message mentioned that they couldn't service me on the scheduled date (not true, she asked if they could reschedule) and that trying to contact me twice (I was at work both times she called) sufficed as notice. When I pointed out the absurdity of this statement she simply refused to take any accountability for any wrong doing and tried to deflect the issue back on me before simply hanging up to avoid accepting any responsibility for her actions. If you plan to use this company you should be aware that they will punt you if they have a better job come up. They have no regard for their customers and will not accept accountability for their terrible customer services practices.

We had a leaky laundry spout and I could not figure out how to fix it. I called and scheduled an…read moreappointment the next day. They showed up, used shoe covers, and fixed the problem ASAP. The process was quick and easy, the leak was fixed, and everything is now back to working order. The price was lower than expected, and I was very pleased.

Honest. Up front. Friendly service. Top notch quality. They give you a price and stick to you…read more They don't force unneeded repairs. Lower prices then others in the area.

Prompt and great service at a fair price. Mike was awesome and wouldn't hesitate to use this…read morecompany again!