A++ service. Look no further than these guys. Highly recommend their service. The showed up at my place on a weekend and had to replace a part, they located it ASAP and by 8PM the unit was working perfectly. read more

Wow did that suck! I feel like I need to join a support group for the victims of malignant narcissists and their enabling cronies. We called Marvel based on what appeared to be good reviews. We carefully explained that our washer & dryer were stacked and that the job would require TWO people. But Marvel scheduled only one. Which mean ANOTHER HALF DAY WASTED. Anyone reading reviews for service people knows what it feels like to be jerked around by people like this. But Marvel takes things to another level when it comes to bad customer service. I can sympathize with others who have posted here and on Google: * The dispatcher refused to take responsibility, on behalf of their company, for the screw-up. Had it all been handled differently, I would have accepted a reschedule. * I concur with another reviewer that the dispatcher was "beyond rude and unprofessional to the point of being insulting." Clearly we were talking to the same person. * The dispatcher tried to convince me that my assistant - who has booked the appointment and confirmed via email - was lying or confused. * Then the dispatcher became hysterical and claimed that I threatened her with a bad review. * I can corroborate another reviewer's mention of the calls being recorded. The dispatcher and her manager really seem obsessed with that, which gave me a weird Nixon vibe. Nevertheless, I still encourage them to go to the tapes and confront themselves with the evidence: * The either DID or DID NOT receive clear communication from our end. They either DID or DID NOT screw up on their end. They either DID or DID NOT call my assistant a liar and try to bamboozle me with some bush league double-talk. * I did question the dispatcher's sobriety, because - in point of fact - the she speaks in an annoying slur. Another reviewer describes her tone as "ironic" and complains of being called "Sweetie". Again, we've clearly dealt with the same person! * Meanwhile, in response to my email, the manager of Marvel was extremely passive-aggressive. He or she sent photographs purporting to help me understand what kind of washer I had, and signed off with "Have a wonderful day!" You know the type... * Still I got off easy, I suppose. Another negative reviewer, on Google, complains of being threatened with lawyers and "deformation" suits [sic]. * So if I should disappear from Yelp, or if something should happen to my washing machine - if, for instance, a piano should fall on it - well... Don't say I didn't warn you! read more

Great, reliable company and very helpful, knowledgeable staff. I had the best experience with Alysia when I called. She went above and beyond to help me understand exactly what I needed and did not try to oversell anything. Highly recommend this company! read more

If i could give them a minus star i would. They eventually maybe come out to repair ac but am on my 3 rd attempt now and they seem too ignorant to be able to fix it. Would suggest to never ever call them. read more

I rent my Miami townhouse and when something goes wrong with an appliance, it can be tricky to find a reliable repairman remotely. This most recent time, the dryer went bust and I decided to give Marvel a call. I spoke to Teresa a number of times to set up an appointment, and loved the she was able to set me up for an appointment right when I called (I called on a Saturday morning too and she got me set up for an appointment on Monday). As per my request, she sent a Spanish-speaking repairman, Jose, to service the machine. I was able to pay over the phone using my credit card and they were great at calling me directly with updates about the repair and even texted me to keep me informed. I found the repair price to be really reasonable and appreciated their professionalism to diagnose the problem, special order the part and make the repair. From the time I called to the day the repair took place, it was a week turnaround. Considering that the part had to be shipped, I found the service to be super quick and friendly. I'll certainly use them again the next time one of my appliances goes bad. read more

I got their information from a friend when my house appliances broke. They fixed the problem right away and the service personnel was very professional and helpful. Since then, they are my go to for any AC breaks or appliances. Excellent service. I HIGHLY recommend this company. read more

Came out to fix my washer quickly. Sent two guys that were clean and neat. They spent good time navigating my washer. They were able to fix it without parts. Good price. Will use again. read more

I just had an absolutely horrible experience with this company. I called yesterday to book an appointment. They told me that today between 1 and 5 was their available time slot which I accepted. They let me know that there was a $65 dollar service fee for the visit but that if I chose to do the repairs with them that it would be deducted from the price. They also told me that they would call me 30 minutes prior to their arrival. I just received a very unprofessional call from a woman at the company essentially yelling at me about not having the payment on sight. I asked her if I could pay by card over the phone and reminded her that this is a rental property and I am the landlord as I had stated during booking the appointment. She said yes. I asked her what was wrong with my washer and she refused to answer my question, continually demanding my card. She put me on hold multiple times. I explained that I have no problem paying but Id like to know whats is wrong with my washer and be given an estimate so I know what I'm paying for. She told me the technician was at my property and sending the information to her and that she couldn't tell me. She then put me on hold and then hung up. I called my tenant to ask what was going on and she told me the technician had left. My tenant had an extremely difficult time understanding the technician as he didn't really clarify what the issue was as well as he would not quote a price. The entire experience was bazaar. The woman was beyond rude and unprofessional to the point of insulting, I have no clue why the technician would leave and not provide an estimate and I definitely did not get the call letting me know they were on their way so that I could go to the property and meet them there. After this experience, I would definitely not call this company. **update** On the evening that I made this review, the owner of the company called me. He seemed genuinely concerned about what had happened at his company. I went over the scenario. He kindly apologized and tried to resolve the situation by offering to provide my estimate first thing in the morning. I was unable to accept because I had resolved the situation else where. The owner was kind but was pushy about removing the review and asked repeatedly. He explained the plight and damages that would occur because of the review and said he worked very hard to maintain his businesses online profiles. I told him my experience was not good and that I would not remove the review but update it and change from 1 star to 3 for his effort and kindness. I was at work and unable to update that evening. Early the next day, I received another call from the owner. He was upset that I had not updated the review yet. He told me that he records all phone conversations with clients and that he had listened to the call, his receptionist had said nothing inappropriate and he thought I should remove the review and that he didn't deserve the rating. I told him to send me the recording and I would review it myself to see if I was overly reactive. He said he would go into his office, download it and play it for me later. Needless to say, he never called back. Well, now if I could remove stars and give him a zero I would. RECORDING CALLS WITHOUT CONSENT IS A FEDERAL VIOLATION!!! IT IS ILLEGAL!!! How many people have you bullied into removing bad reviews. I am not the only person complaining about your front desk. Read YELP! People have a right to share their factual experience. read more

Worse experience ever!!! keep out! Unreliable, unprofessional, ridiculous lead time, took 3 weeks to do a repair after many rescheduled appointments, they dont puckup the phone dont return calls and find all sorts of excuses to reschedule, BTW expensive, worse service you can expect from an appliance repair company!!! read more

Best appliance service in Miami; reasonable service visit fee $50, timely, and very honest with high integrity. They will only recommend repairs needs to get the appliance working and never replace items that don't need replacing. Its hard to find companies in this field with high integrity. Fortunately, I have with Marvel Appliance service read more

A must-avoid. Broke 2 specific appointments without notification and showed up unscheduled on a different day, apparently when they felt like it. Situationally minimal English. Did the work but since I was not at home, informed my son (via an aggressive and rude phone lady) that they would reverse the work if not paid before they left the house..At this point I was reluctant to give them credit card info so I asked my son to give them a check. Had problems taking a check for unknown reasons. something about using only Square and wanting to charge extra because of that. Life's too short. read more

Marvel appliances has been a lifesaver for me. My air conditioning was not cooling or shutting off. I called them, and had someone at my house in 2 hours. They showed me exactly what was being worked on, and what the problem was. I have complete confidence in this company. With air conditioning and other appliances you must be careful out there, as I had another company come out and tell me I had to replace the whole air conditioning system. That was not the case at all. The air conditioning was frozen the tech took a photo of the block of ice to show me the problem. The air conditioning was fixed and my air has been working great ever since. If you are looking for a trustworthy company for all your appliance repair needs, look no further than marvel appliances. read more

Been working with them for a year at least and service was okay. Pricey is an understatement. Last service call was charged 100 + for what ended up being a piece of cloth stuck in the dryer. This time was charged $203 to change 2 items to get it back up and running since it stopped working over a month ago. They came and did their thing. We go to use the machine after the holidays and the drum is rotating but the machine is not heating... Hmmm, so you changed something having to do with the thermostat based on what the technician told us but it's not heating and now they want to charge us a visit because it's a separate issue? The dryer wasn't working then and it's still not working now, I don't care that it's moving what good is a tumbling dryer that doesn't heat???? Looking for another company and cutting ties with this one. Worst thing is the attitude of the lady answering the calls calling me "Sweety" as she talks ironically. I'm NOT your "Sweety" Miss! read more

will cheat you if at all possible.. example: had a dishwasher not draining. the technician told me garbage disposal had to be completely removed to fix ( non draining dishwasher) and it would be an hour's work. he called the company office and the price was $90. for that amount of work. However, he 'mysteriously' able to fix the dishwasher by disconnecting a hose and draining the water. it took less than 3 minutes. when i complained to the office that the $90. fee was for work which was more involved ( removing the garbage disposal) they said ' TOO BAD YOU ALREADY AGREED TO THIS AMOUNT OF MONEY. yes but it was for removing a garbage disposal and putting it back in -- not just to unclamp a hose and drain water in less than three minutes. when i confronted the technician, he said 'yes, well i didn't have to take out the garbage disposal, etc. they insisted i pay the $90 which i did however' I was ripped off, very dishonest people who refused to adjust their fees for much less work. additionally I am filing a complaint with the miami better business bureau -- at their tactics. a real scam. they get you to agree to a payment for more complex work when they know all along it's a simple job. Leaves a very bad taste for sure. unethical and shoddy way to do business. Nice 'scam' going on to make sure you are gouged for work not done... read more