Original review in 2012: Henry came out Saturday morning to check our AC unit, which only 2 weeks after another company came to "fix" it has frozen up and stopped working again. Henry seemed extremely knowledgeable and explained what the problem was and what all of our options were very clearly. He did show up a little late, but in his defense our house is a bit hard to find. We've been in contact with him the past few days as we've been contemplating our options, and he has provided very helpful information every step of the way. Unfortunately it looks like we're going to have to replace the unit, but the prices we got from Henry were competitive, and we are confident that he and his team will do a great job. I'll post more after the job is done, but so far, we're very happy with Reliable AC!! Update in 2022: I've had Henry help with several AC issues over the last decade at both my current house, previous house, and my moms house. I've recommended him countless times. The name of his company really says it all...reliable! read more

Updated: first time, They were able to top our gas as the problem was that our ac unit was not pushing any cold air through our condo. We were satisfied with the quick fix. Second visit: Unfortunately it did not last, and it was said a leak formed after refilling the gas the first time. I am not sure if the unit was checked for a leak the first time. The company is charging over $1000 for a new copper coil repair and another gas refill. read more

Excellent service! Very quick to respond, punctual, honest and amicable. We had an issue with our A/C in downtown Miami and the owner couldn't have been nicer. He was there within the hour and made sure the repair was done properly. Very well priced and worth every penny. We have used this company several times in Miami Beach in the past and always satisfied. Very much recommend it read more

I called Henry at Reliable Air Conditioning today around 11 AM to ask to see if it was possible to have one of his technicians come to my Miami Beach condo to take a look at my A/C unit leak. Henry said he could have a tech over to my condo after 12 PM. (This was great and such a quick response time!) And just as promised, Henry called me back around 12:30 saying the tech was on the way and would be there shortly. The tech (David) arrived with another worker and immediately figured out the problem and both workers were so polite and efficient. They figured out the problem and were in and out of my home in about 30-45 minutes. Reliable Air Conditioning is just that- RELIABLE! They were also very polite on the phone and in person. And their servicing prices were very reasonable. I've dealt with several contractors for A/C and appliance repair and I can tell you Reliable Air Conditioning is a God send! The last A/C contractor I had (Air Pros) was a scam and left me screaming at the company owner while their tech was in my home... long story :) So if you need your A/C repaired, look no further and call Reliable A/C. read more

Only place I call! Fast reliable and reasonably priced! I've used these guys for over 15 years.

Thanks for coming out during an obviously tough time to get my condo A/C back in working order! The techs came on time and were very respectful of the space, had masks and didn't leave any mess etc. They identified the problems as something they could repair and were able to fix it during their visit. There was no pressure for unneeded services or parts. Lovely cold air is now coming from my vents just in time for our rising temperatures this week. Thanks for being professional and easy to work with. read more

Reliable Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Miami Beach, Florida

Answered right away. Honest and even offered a DIY solution before coming out to service our AC. Have used them before and will use them again. Highly recommend! read more

After calling 2 other companies (didn't show up and the other quoted an appt in 2 days) reliable came to the rescue within 2 hours...3 times the charm! We noticed our a/c died the night prior and we were glad to not have to suffer another warm Miami night without a/c. Within 2 hours of calling, 2 techs came over and assessed that our compressor had reached its limit. We were charged 3k for a 4ton carrier compressor plus installation which seemed expensive but considering how quick and "reliable" they were the premium seemed appropriate. Obviously I could've shopped around and looked for a cheaper service and maybe saved several hundred dollars but if you don't have the luxury of time and want good, efficient, pleasant service then just give them a call. read more

Reliable Air Conditioning - 4 ton carrier compressor - Heating & Air Conditioning/HVAC Near Me - Miami Beach, Florida

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I will start with one positive thing, this guys came the next day and diagnose the problem fast. But I was over charged on this job by more than $150, I don't appreciate that specially during a pandemic. Taking advantage of your client is the wrong thing to do. Two other company's quote me $150 cheaper, guys I recommend you to get several quote before moving Forward with this company, on my side I will never recommend them to anyone. read more

Reliable Air Conditioning - Fan motor replacement. - Heating & Air Conditioning/HVAC Near Me - Miami Beach, Florida

Very fast- they typically come out the same or next day- which is a must for AC repair! We have been pleased with the services we received and thought that their costs were very reasonable. We have used this company several times and have always been satisfied! read more

Ok the owner didn't communicate much but the nice installers came and we agreed to adjust the price back to a fair price for the device. 3200. I paid with a credit card and the issue is resolved. I am happy. The aircondition is loud but I will move it to the garage later. This way they don't lose money and I don't overpay for this. An ok outcome. The installers are very very nice people btw. They cheated me in multiple ways. 1- they OVERCHARGED me 3000 dollars over what competitors charge. 6000 dollars for a 2900 unit!!! The owner suggested to price match this when he was trying to resolve the matter. But he wanted me to keep the unit!!! 2- they installed a LOUD unit that was not equivalent to my Amana unit. There are apparently step motors vs other motors. The machine is so loud you can't sleep at night. 3- they installed a brand called Goodman that I never heard of. I only figured this out when they left, when they handed me the insurance thing. 4- they told me my ac unit had a dead motor that would cost 1400. Facing such a huge bill, I thought I would replace the AC. Apparently the warranty was void also since it was 5 years old. They said it only had 5 year warranty. In reality if you register online it becomes 10 years. So I am thinking maybe my warranty was maybe not over and maybe my motor was not dead either. The owner tried to push me to keep the loud device, or leave me with no AC. I told him why don't you get me a less loud machine and I'll be happy to buy that from you similar to my Amana. He said there aren't any devices on the market. And that loud Goodman machine that he charged me double was the only machine out there!! I told him maybe we can install that later to the gym, but next to the bedrooms it's so loud.. he said he didn't want to resolve it this way. He then told me I am dishonest and so on. Their crew is really kind and polite. They worked hard and fast. But When I asked for their phone numbers they didn't want to give it. And they also took my Amana device without my permission. So overall I am at a loss. They can be doing honest business and work this fast and be successful. I don't know why they are resorting to dishonest business practices. I am now waiting for their owner to get back to me on when they are gonna take the AC removed. So I can be done with this company. I may update the review if there is anything that turns around. by installing a 6000 dollar unit that actually is advertised as a 2900 dollar unit. read more

Reliable Air Conditioning lives up to its name, and I'm incredibly grateful. My a/c unit's fan decided to go kaput overnight on a Saturday, and with temps in my apartment steadily rising toward 80 degrees, a time-sensitive work project that had to be completed from home, and no availability to meet repairmen during the week, I needed immediate service on a Sunday afternoon. I quick Google search led me to Reliable. They answered the phone immediately, and committed to coming out to my apartment in about an hour (and gave me an hour-long window for their tech's arrival). The 2 techs came by in the first half of that window, quickly diagnosed the problem (the motor/fan just gave out and needed to be replaced), confirmed they had a replacement part at their shop, quoted me a price, including labor, and confirmed that the part came with a warranty. The part had to be brought over from their shop, but once in hand, they installed it in a matter of minutes. As I sit here writing this review, I'm enjoying a steady stream of cold air blowing on me, and could not be more pleased with Reliable's service and professionalism. Reliable is truly reliable! Don't look any further when you need 24/7 a/c help - they're your guys. read more

Its a bit troublesome hiring a technician for a failing home appliance. Most of us have had a taste of a ridiculous estimate that makes you cringe, or the often seen technician babbling a list of reasons why you ll have to go to the bank for a fortune to get things fixed. Reliable, arrived promptly, provided the docs the condo needed, and offered a well explained economical option. I am.super happy with their professionalism and timely response. Visit estimate and fixed in 24 hours. Great work. Ill keep them saved in my contact list. Give them a call. read more

This company has quickly become my go-to for any AC issues I have. They respond quickly, arrive in a timely manner, and efficiently solve my problem. Pricing is reasonable and the techs that come out are great. I am grateful to have discovered this company and will continue to work with them in the future. read more

Soo... why was it so hot in the house? No clue... but Reliable AC did! I contacted them after 10:30 pm and had a reply around 11:00 pm! As agreed, they were at my house the next morning to diagnose the issue. Thankfully it was a relatively easy and semi-inexpensive fix! It required that I turn off my unit for a few hours before they could repair the issue. The technicians left and returned a few hours later to complete the task. While they were out, Henry called to provide an updated ETA. VERY MUCH SATISFIED! Oh, did I mention that It was Saturday Evening when I first contacted them and it was a Sunday when the work was done without a weekend premium?! read more

I called to schedule an appointment, and the next day they were on site and fully cleaned out our AC system. They also installed a new heating element in our unit at no cost for labor. All in all, they were prompt, professional, and thorough. Would recommend them and hire again. read more

I sent a msg by yelp on Saturday night. Henry replied and said to call Sunday morning. I called and the guys were here within the hour. Fixed the issue and I'm back up and running. Thanks soo much for the fast response, prompt reply, good communication and excellent service. Highly recommended. read more

Tried to book an appointment to have my A/C maintenance done within one week. Henry responded "I'm booked". Great service!

Called yesterday because my ac is not working. It is 85F in my home. The person on the phone promise me someone coming within 2 hours. After 2 hours, nobody. I call again, the person promise me the technician is on the way, will be here within 30 min. It's been 24 hours that I am waiting for the technician with no AC and this is such a waist of time. This is not professional and I wont recommend this company EVER read more

Henry has shown to be a real team player when you came to buying my condo. when I needed someone to come and give an estimate to fix the AC he was there within 10 minutes gave me a great estimate. If only a few more people were like that when it comes to home improvements. read more

Was looking to have a couple air conditioners replaced. When I called and spoke with them, they could not be more disinterested in helping. They wouldn't help recommend the type of air conditioners to get, they couldn't tell me when they might be able to help. They sent one text saying they would follow up - they didn't - despite several attempts to get back in touch with them. Just really poor customer experience. I would not recommend using them as they are unhelpful, to say the least. read more

Fast service! I Called and they came the same Day and resolved the issue. Reasonably priced. Will use again. read more

They respond quickly, their staff are very polite, they help you clean after work and their fees are reasonable. Their company is great!

AC drain clogged while I was away. Caused a leak into my living room. They came and simply vacuumed the drain charged an absolute fortune and took advantage because my house sitter was there and left the place a complete mess. I called when i got home to find out what the deal was and they were first very rude and then never responded back to me. Very disappointing because before this they were always pretty good. read more

DO NOT USE THIS COMPANY. Called Reliable last month when my AC started blowing warm air. The issue would only happen at the hottest times of the day. The tech that showed up did this: 1. Looked at unit 2. Put his hand on a component of the AC He then says it's working and there is nothing he can do. Then charges $65 for the "service call" and leaves. He did say to call back when the problem occurs again. So, $65 for someone to do absolutely nothing. And I'm supposed to wait until the AC breaks down completely so the tech has an easier time diagnosing the problem. DO NOT USE THIS COMPANY. read more

Our A/C unit died a few days ago, and we were hesitant to find a repair company since we are two girls ( and you know how people like to rip us off) . We found him on yelp, and he had raving reviews. He was punctual, courteous, and our A/C is fixed. Had good product recommendations to keep our unit healthy. We would definitely recommend him. He will be added to my address book. one more extremely satisfied customer!!!! read more

After suffering a week of stifling humidity and waking up everyday drenched in sweat, I finally sucked it up and yelped for a decent AC repair company. Despite it being Sunday night, Henry and Henry Jr. came out to assess the situation. They were courteous, professional, and patiently explained every step of the evaluation and repair process. They were up front with the potential costs, never pushy, and issued a complete receipt with a 1 year warranty on all parts. They ended up installing a brand-new capacitor for $350 (the $65 assessment fee is waived if they end up making repairs). From start to finish, the entire visit took less than an hour (including the time we spent pleasantly chatting). I sit here now relishing the return of sweet, sweet cold air. This situation made me grateful for 2 things- 1) Efficient and friendly AC professionals such as this lovely father-son duo who work on weekends. 2) That my AC chose to break down in January instead of July, when I would surely be discovered fried to crisp instead of merely being sticky and uncomfortable. read more

My AC had been down for a couple weeks, I wasn't aware because I was out of town, and when I came back, I was stuck in this South Florida heat for a few days. I called Henry at 10:35 pm on a Tuesday and told him my problem and the urgency in which I needed to have this fixed. Wednesday morning at 8:30 am Henry's team of Gabriel and Franco came out to assess the problem. Their assessment of the old unit and compressor was spot on. -- Side note to others having their ACs fixed, there are some technicians who replace your new components with old components, or they will give you new components but scratch out the serial numbers, so the warranty is voided , so you have no choice but to call that person to fix your broken AC. When your ACs are being replaced, make sure you are given the documentation to register it for the warranty from the manufacturer and also ask to take a look at the new parts being replaced and take pictures of the serial numbers-- Reliable Air Conditioning made sure to point out every step of the process to me, let me watch at all their movements and changing of parts and kept me in the loop the whole time. Best of all, they were timely, reasonably priced, I know people are going to find others who are a couple hundred less, but given their quality of service, I had no problem with their price. They never made a move forward with any progress until I agreed to move onto the next step and what the potential cost would be. They installed a digital thermostat and replaced and cleaned out all the pipes and old parts. It's been a week so far and I have had no problems with anything...So happy I went with this team of experts. Henry, Franco and Gabriel are all class people and part of a great company. read more

So in a panic I looked on yelp to find an AC repair for Sunday. I thought my AC was leaking since the building told me it most likely froze and was in the process of defrosting. The problem was it was leaking to the retail store underneath my apartment. I called and Henry picked up and told me they would be out shortly. Once he arrived he looked and within a second he told me it was my water heater and I needed a plumber. This guy was so honest and now reading his yelp reviews i see everyone feels the same way I do. I easily could have been ripped off it is really a great feeling to know there are still honest people out there not trying to make a quick buck ! Trust me I am a huge yelper and if you need your AC fixed seriously look nowhere else. read more

This was the first person I called after my regular AC guy told me I had to wait until tomorrow and this was the only place open on a Sunday. In spite of being short a tech, he came out immediately to resolve my issue. There is a higher premium for coming last minute on a Sunday, but I can understand that. If you go through with the repair, the service/diagnostic fee is waived. I've had issues with my AC a few times in the last year and the last guy patched up minor issues without really suggestion a more efficient option in the long run. This company didn't try to pitch me a new unit like my last guy though there is no denying I am replacing old parts as they break. In the end, the overall unit could last a month to ten more years - that remains to be seen. All I know is last night was absolutely miserable and now this place feels like Antarctica. read more

A few weeks after another A/C guy "fixed" our system, it broke again on a hot night when we were expecting an overnight guest. (!) We made a call, and were pleased when they were courteous enough to call to say they were running late. They showed up only about 15 minutes behind schedule, and quickly began inspecting...they identified that the capacitor (which I thought was a made-up word) had nearly burst, and removed the broken part, installed a new one, and kindly, patiently answered all my uneducated A/C questions. :) I am so thoroughly impressed by this experience! Definitely call these guys first! read more

Five years later, my AC stopped cooling and I called Reliable. Once again the service from Henry and team was prompt and professional. The unit had frozen and suspected a leak. They had me wait one day to defrost the unit to make sure that was the issue. Next day they came back, refilled he gas and I m feeling nice and cool. The repair is not inexpensive, but it is a good value dealing with professionals and work done well. read more

Reliable has worked on our AC units in Miami Beach for the past couple of years. They are very responsive, often same day service, and always pick up the phone. They are very fair and knowledgeable. I would highly recommend them. read more

These guys came in on a weekend, diagnosed and fixed the problem the same day in Miami Beach. Professional and fast. Dispatch kept us updated and were responsive at 7am on a weekend. Would use again read more

I set up an appointment for Saturday morning. Henry called me about 9:15 am and came over shortly afterwards. He explained to me what the problem was immediately. He only fixed what was needed and didn't try to sell me anything I didn't need. I can tell that he is very HONEST. He fixed my problem in about 15 minutes and soon enough my house was nice & cool again. I definitely recommend Reliable Air. Muchas Gracias Henry! read more

Last night I hear dripping. What now house? Why! Why are you leaking and damaging my beautiful floors. I follow the sound to the AC and see small ocean that has filled the floor and damaged my wood. I empty out the water dry everything up as much as I can and start looking for an AC repairmen for the next morning. Within 45 minutes of calling reliable, Henry is at our door and fixing the clog in my AC's drain pipe. He gets everything fixed and cleared. He also explained how to prevent it in the future from happening. He even let me know of a product that alarms when there is water going into places it shouldn't . http://reviews.homedepot.com/1999/100038838/battery-operated-water-alarm-reviews/reviews.htm and the like. Hopefully, my AC doesn't run into any new problems, but if it does I know a guy. :) read more

They came out within a few hours and had the part in the truck to fix the problem. I wasn't able fully have an opinion on the job because I'm not sure what the part should have cost. Last week the ac went out again and I said to myself oh boy , here we go again. I called reliable to schedule an appointment for the next day but they said they'd be there soon. They came in 11 minutes ! Turned out it was just low Freon and knowing I had made an expensive repair just a month before they didn't charge me. I was very satisfied. Thanks reliable ! read more

Called for emergency service...we were really working on a severe time issue...told me he'd be there in an hour...two hours later still waiting...called to find out where he is and he hasn't gotten back to me yet...finally showed up several hours late... read more

I can't say enough great things about Henry and Reliable Air Conditioning. Despite being short-staffed with a heavy workload, and long day he kept his word and came to my house. He was professional, honest, and turns out I had no AC issue at all and he wouldn't accept my payment. I highly recommend Reliable Air Conditioning for all of your AC needs! read more

I just arrived home after having traveled for 14 hours today from Europe to find my AC was broken. I called several companies and none would come to me until Monday (today is Friday evening) because I live in a condo and they were all insistent they needed to access the roof to diagnose my issue (which is not true). Anyway, I called Reliable AC and was told their guys were already doing calls in my area and would be there in an hour or two. They arrived within the time I was told. They diagnosed the problem in less than five minutes. They fixed it in less than 10. They stayed to make sure it worked, which it did. And it was cheap! To find a company who does exactly what they say here is virtually unheard of. I will not call anyone else in the future. I will only use this company. Thank you for your excellent service. read more