I've been a customer of Alps Shoe Repair for over 5 years and he is wonderful!! My first…read moreexperience was new soles on a pair of motorcycle boots left to my by my best friend who died in 2004. At that time the boots were alreaady years old. Everytime I wear the boots I remember my best friend. Additionally I'm a Western boot fanatic - 12 pair. Each pair wears metal, ornamental tip guards and each time their installation was excellent. (It's sad how 2 negative reviews from years ago tarnish his reputation)

Love this little business! Always ready to help and does phenomenal work! He will be honest with…read moreyou on whether to salvage a pair of shoes or let them go!

Although I still believe in and will continue to support small businesses, I will never take my…read morebusiness to Mr. Billy Bending at Cobbler's Express Shoe Repair LLC. I am filing this complaint in hopes that others won't have to suffer my horrible experience of Mr. Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. This memo is to file a serious complaint against Billy Bending, owner of Cobbler's Express Shoe Repair LLC, for his totally unprofessional and horrible customer service and treatment of me, Gene Lou, on 2/18/16 and 2/19/16. After I picked up the shoes which were promised by Mr. Bending that he would resole and polish the shoe to 'as new condition', I noted several deficiencies which made the shoes look very shoddy and definitely not 'as new condition' as originally promised: the polish was unevenly applied and there were frayed rubber and/or loose rubber shavings attached to the edge of the rubber soles. When I politely pointed these issues out and asked Mr. Bending to resolve them, he got very defensive and treated me in a very angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner. Although I never raised my voice and only asked Mr. Bending to rectify the issues noted above, Mr. Bending refused to resolve the issues, got very defensive and raised his voice several times at me, totally ignored me when I was still talking when another customer walked in, and ultimately demanded me to leave his store. Finally when I stated that 'This is horrible customer service! Absolutely horrible', Mr. Bending in an infantile and rude manner stuck his tongue out at me after which I left the store, extremely upset at Mr. Billy Bending's absolutely horrible customer service and his very unprofessional, dismissive, demeaning, rude, hostile and intimidating manner in which he treated me. I then noted that I am going to write an honest review of his work and horrible customer service to which Mr. Bending replied in an angry, unprofessional, dismissive, demeaning, rude, hostile and intimidating manner daring me to go ahead and do so since he can review and delete the evaluations he did not like (e.g. mine). I then responded that I will write my review in a manner that he cannot delete or edit. Mr. Bending had violated several of the cardinal rules for good business practices: To always treat customers with dignity and respect, and that customer satisfaction must always be a top priority! Thanks in advance for your time and attention to this serious matter.

2 pr. motorcycle boots, 1 in really bad shape needing significant resole work and one pr. that…read moreneeded extra height added. Did a great job on the resole considering this was the second or third resole for this pair - it was a tough job. On the pr. that needed added height, he took the time to cut off the old sole, add material and reattach the existing sole. Added at least a 1/2 inch to my boots. Perfect job and both pair were shined before pickup. Made sure to say that if there were any issues to be sure to return and they would be taken care of. Very quick turnaround.

Highly recommended. I damaged a new pair of Air Jordan's by tearing out a shoelace eyelet. The…read moreseller replaced them with a brand new pair and let me keep the original after I sent a photo of the damage. Ali repaired my shoe and it is indistinguishable from the new pair. I feel guilty that I have 2 pair for the price of one. Great job for only $20. Professional work and very quick turnaround.

BEWARE!! Both he and his wife are thieves who take advantage of their customers. She charged me $45…read moreto repair the straps of these sandals. When I came to pick them up, they weren't done so he put black shoe polish on the straps and handed them back. It took less than 5 minutes, and they still look awful. GO ANYWHERE BUT HERE.

The shoe cobbler was able to complete my request. He made my cheap shoes look expensive! I think I…read morehave found my business!

Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

Fast service. Quality work. Good value for my money…read more Would definitely recommend this business.

Needed a boot zipper repaired. Mike repaired them and cleaned them up like new for a very…read morereasonable price.

Vlad restored a pair of trashed Frye boots. Please keep him in business! (He also once told me a…read moretote bag was not worth repairing). Honest, friendly and above all, high-quality work.

I'm so satisfied with the service here that I'm still sitting in the parking lot writing this…read morereview! I brought in my brand new Louis Vuitton mules after I accidentally spilled body oil on one of them. I tried fixing them myself and only made things worse. After finding this place through a Google search, I decided to give them a shot, and I'm so glad I did. They got my mules looking exactly like they did the day I bought them from the Louis Vuitton store. You would never know there had ever been a stain. I honestly thought they were ruined for good, and having that stain permanently would have kept me from wearing them. They've definitely earned a customer for life. I'll be bringing all of my shoes here from now on. I also dropped off a pair of Gucci slippers with fur on the inside that I've had for 8 or 9 years to have the soles replaced. I'll keep y'all posted when I get them back, but based on the work they did today, I have a feeling they're going to come back looking amazing!

I had two pairs of shoes stretched, fast service and I am very pleased with the results!read more

Eric is fantastic! Talented and kind! He was able to hem a pair of jeans for this short girl in…read moretime for a trip..same day! Would never know the jeans were altered! Will be a repeat customer! Thank you Eric!

these sweet ladies made my experience so wonderful!! their reasonable prices, kind words, and…read moreefficiency is amazing! i will definitely be telling all of my friends to go here!

The old owners were amazing. I have used this place for years, but the workmanship was much better…read moreunder the prior owners. The current owners are just concerned with making a lot of money. The prices have doubled, and the work is not good. I used to get my pants hemmed for $18 dollars, now it's $25 a hem. I never had to bring items back with the previous owner, but with this young lady, she can't get it right. It's time to find a new seamstress!!!!

I learned of this business from the handbag retailer who recommended it as a place that could…read morerepair my bag. The place was nice and there were no problems with the person working. However, the prices quoted to complete the requested service (handle repair on a designer bag) was significantly inflated and the time to finish the work was quoted as weeks, not days. I ultimately had the repair completed elsewhere for a fraction of the cost.

The customer service is friendly, and the people are professional. However, the overall experience…read morehas been disappointing. Service timelines are significantly delayed, and pricing is well above general market rates. I have been waiting over 45 days for a belt repair that I was initially told would take 20-25 days, which is unacceptable. This has been a learning experience for me. After going to another vendor for a similar service, I had the job completed in less than 48 hours. While I've heard great things about this business, that has not been my experience.