Can't say enough good things about Rick and Diane! Very competitive pricing, friendly service, and…read morejust wonderful people to work with! We will be back!

I live off Trail and came across this UPS Store by accident, and I am so glad I did. From the…read moremoment I walked in, the owners were welcoming, kind, and incredibly helpful. They truly go above and beyond!! It feels less like a transaction and more like being helped by people who genuinely care. This will absolutely be my go-to UPS Store, and I highly recommend it to anyone in the area looking for great service and friendly faces.

Great service. Kati was awesome always happy to help all the clients. I always prefer coming to…read morethis place.

I buy everything online from companies that stopped sending prepaid return labels so I have to…read morecreate them myself, but I don't have a printer. I went into the Pak-n-Ship at Pebblebrook Naples, FL to help me get the labels printed & the packages returned. The staff are the most helpful people I have ever had the pleasure of dealing with. They are so helpful. They even do extra things that need to be printed along with the labels, like reasons I am returning, etc. I don't even get invoices anymore so I have to create everything myself. I used to be able to just hand write everything myself on the invoices they sent and include them with the returns. they always print everything I will need, including a receipt for packages they've mailed. Even if I don't ask for a-receipt, I always get one. The woman who helped me today gave me plastic pouches to put the labels in before attaching them to the packages So nothing would happen to the labels if they got wet. Service is better than five stars. I think they deserve 10 stars for all the extra help they give! If they are eating lunch in the back and people come in for sssistance.they always come out and help them and interrupt their lunch. i've never seen that happen anywhere. I can't tell you how relieved I am that I have professionals that I can rely on to help get everything to wherever it is going. Thank you to the wonderful staff at pak-n-ship!!! Karen Novich Naples,FL

I want to thank each and every person who was involved with all of the funeral arrangements for our…read morefather, whose service was on 2/21/26. From the onset, Catherine allayed all of our concerns from our very first meeting. We were uncertain and of course nervous, however she made us feel so much at ease, as a great deal of our stress was immediately reduced. She was able to co ordinate transporting our father from the east coast, and we were advised of any and all progress throughout. Close to the date of the service she had to step away, so therefore Michelle her manager stepped into her shoes to continue. Again, such excellent service, professional, courteous, kind, thoughtful, and wonderful mannerism from both ladies. On the day of the service, having not seen our father since we saw him in the hospital ICU we were a little apprehensive when we saw him in the casket, and oh my what a phenomenal job they did! He looked so much like he was asleep, and looked decades younger. We were well pleased as even family members and friends were commenting on how wonderful and peaceful Daddy looked. I still want to emphasize that each and every person we came in contact with (at Fuller Funeral Home on Pine Ridge in Naples), from the very first person who opened the front door, until we left there on Saturday 2/21/26 were all so kind, thoughtful, and experienced. I almost felt like it was their family member they were looking after. I want to also thank all the gentlemen who were in attendance at the service, and last but most definitely not the least we would like to thank all of the staff behind the scenes who we did not see or come in contact with, certainly an excellent job very well done! Thank you all so very much, may God continue to bless each and every one of you for the care you provided at our time of need!

We received the worst service from Jeffrey Tarvin when it came to making arrangements for my Mother…read moreafter her passing. No one notified us when the cremation would take place and when the cremains would be available for pick-up. I had to call no fewer than four times checking on the status for an answer. When I went to pick up my Mother's cremains they had put some of my Mother's cremains in a companion urn that I had purchased for my Father's cremains. I had been told I would be notified when the urn had arrived so I could bring his cremains in to be added to that urn. It's as though he wasn't even listening when we made our selections. I received no apology for this mix-up. Other items that we had arranged for including prayer cards and other personal items were not in the package when I came to pick up Mom's cremains. I had to circle back to remind them that I needed those. I still do not have Mom's cremains, no one is ever available to take my call! When asked for assistance with the obituary I was told that I could just do that myself. I have never received such horrible service especially at such a difficult time. I recommend that you go anywhere else!

My dad passed away in the middle of the night in an unexpected way. We had to find something…read morequickly. Hodges has been perfect. The funeral directors have been very sweet and respectful and were willing to customize our plan to our needs. They have a lot of choices. Hodges made the process on their side very easy.

Kind, respectful, efficient and professional. Highly recommend for the last few moments you have…read morewith a loved one.

For anyone who wants to read details of an adult-child experience losing a parent: My mother…read moreendured weeks of poor care at HealthPark Hospital (Ft. Myers) and terrible care at The Terraces (Bonita Springs) before my sister and I made the difficult decision to admit our mother to Avow Hospice in Naples. Thank god someone told us that Avow had just started admitting patients from Lee Country, and thank God a bed was available. Mom was quite suddenly at the end of her life, and we were unprepared to set up proper home care. Mom said she was glad when she arrived at Avow, and the next day she told us she felt the nurses cared about her. Thank you, Avow, for making Mom--and our family--feel safe and supported. They also gave her a drug that truly eased her suffering without causing her to be completely sedated. However, I did clash with one nurse who wanted to increase the dose right away and who implied I wanted to keep my mother alert when she needed to have pain relief. Other nurses and supervisors agreed to a lower dose. I know it's not easy to make these determinations, but don't be afraid to question what's happening and speak to whoever is in charge at the moment. I respect the expertise of health care professionals, yet every nurse will have their own preferences. Prior to Mom's arrival at Avow, she spent weeks at HealthPark hospital and 10 days at The Terraces. Care at The Terraces was just horrible, even when I was right there in the room. This facility is seriously understaffed, and I do feel sorry for the nurses, who are being put in a bad position. (Avoid this place if your loved one is very ill but being discharged and sent to rehab. It might be ok for someone there to rehab from a knee replacement.) Care at HealthPark was more frequent but still poor. My main complaint is lack of compassion, kindness, and professionalism at these places. I know it's easy to find fault, and I know understaffing is a serious problem. and yet health care is a higher calling and sick people deserve attention and care. I say all of this in order to compliment Avow, the only hospice I can report on. Nurses came frequently, they were compassionate to Mom and us. Thank you. Kindness was abundant and staff respected the gravity of the situation. My sister and I were impressed by the priest who made rounds. He was personal, and he wanted to know all about Mom's life. He wasn't put off when we told him that none of us, including Mom, still went to mass, and he didn't pressure us to do anything. I like to think Mom was comforted by the last rites he provided. Why not a 5 star review? A couple reasons: the TV/cable sitution is not great. This might sound unimportant, but my mother was awake and alert two evenings and wanted to watch TV. She said this. But there were many issues with the clicker, settings, and stations. Several staff tried to trouble shoot, but no one could solve the problems. Several stations were on the guide but not subscribed to, including, Turner Classic Movies, a channel that would provide a lot of comfort and familiarity to many patients. Another complaint is about follow through: during the one afternoon Mom was totally aware, she asked for her bed to be wheeled outside on the lanai. The nurse said she had to do something and would be right back but didn't return. So Mom never got to view the beautiful lake. Finally, the night Mom died, my sister and I felt pressured to call a funeral home immediately and to leave quickly. We felt we didn't have enough time with our mother and to gather up our things. It was the middle of the night, so I really don't understand why everything had to happen so quickly. We were in shock, devastated, and shouldn't have even been driving. Despite my criticisms, I believe the Avow facility is excellent and the staff are great. I am glad we brought Mom to the Naples location. I've also received many texts offering to provide support, and I appreciate that, too. I hope some of the shortcomings I've pointed out will be addressed for future patients and their loved ones.

Amazing place not only hospice but offering so many needed community services. 5 starsread more

This location is spacious and wedged between a Publix and a pizza/wing joint…read more The service is always fast and pleasant. The rates are fair and packaging is cheap. Shipments are also always on time. I highly recommend this service.

Pak-n-Ship of Southwest Florida at Pebblebrook is the best place to take any package you need…read moremailed. They can do anything you need or answer any question you have. I use them several times a week and they always give me a receipt. Every package I've ever given them has been sent &received in a very timely manner. They all work very hard and if someone comes in the office while they are not at the front desk someone always comes out right away to greet the customer. i've never had a package lost. they are all very friendly and very glad to help. They print a lot of labels for me because some companies that are supposed to send return labels with my purchases have stopped sending them. I just bring in the package, show them the label on my phone and they print & attach it and cover with plastic if necessary to prevent weather damage. It is so nice dealing with a business where everyone is so helpful and easy to work with. please give them a chance if you're using someone else. I know you won't be disappointed. Karen

I needed some Memorial Cards for a funeral. It was a small job... only 100 cards. They completed…read morethe job on my time schedule and the cost was extremely reasonable. The proof they laid out for me was better than I expected. They are top notch. You can't go wrong choosing this business.

Thank you Chris and Z, for printing the bookmarks last month in memory of my mother. Also for your…read moreideas and help in layout. They turned out well, and I know you guys put in some extra effort over that weekend to meet our tight schedule.

Amazing customer service! Very helpful staff, value of service requested was outstanding!read more

We had pre-arranged at Naples Funeral Home. The death of my husband brought me to them from the…read morefirst phone call to picking up the ashes we were dealt with kindness, understanding, and efficiency, the warmth and caring from manager Bryan made the worst experience of my life bearable. Thank you.