Great service. Kati was awesome always happy to help all the clients. I always prefer coming to…read morethis place.

I buy everything online from companies that stopped sending prepaid return labels so I have to…read morecreate them myself, but I don't have a printer. I went into the Pak-n-Ship at Pebblebrook Naples, FL to help me get the labels printed & the packages returned. The staff are the most helpful people I have ever had the pleasure of dealing with. They are so helpful. They even do extra things that need to be printed along with the labels, like reasons I am returning, etc. I don't even get invoices anymore so I have to create everything myself. I used to be able to just hand write everything myself on the invoices they sent and include them with the returns. they always print everything I will need, including a receipt for packages they've mailed. Even if I don't ask for a-receipt, I always get one. The woman who helped me today gave me plastic pouches to put the labels in before attaching them to the packages So nothing would happen to the labels if they got wet. Service is better than five stars. I think they deserve 10 stars for all the extra help they give! If they are eating lunch in the back and people come in for sssistance.they always come out and help them and interrupt their lunch. i've never seen that happen anywhere. I can't tell you how relieved I am that I have professionals that I can rely on to help get everything to wherever it is going. Thank you to the wonderful staff at pak-n-ship!!! Karen Novich Naples,FL

We used the Beachwood Cremation Society to handle our mother's cremation. They also said they…read morewould place her obituary in various newspapers for us at no charge. We emailed them copy and a photo. When we looked at the wording for the obituary it had two lines included that we did not submit, nor ok prior to publication. When we called the Naples, FL newspaper it was past deadline and they were unable to delete these two lines. It read, "Cremation has been entrusted to The Beachwood Society, 4444 Tamiami Trail N., Naples, 239-261-1767." We were not told ahead of time that this would be included in the obituary. This caused problems with some of our family members. So, actually, it isn't a free service, The Beachwood Society gets a free ad, that the family pays for in the price of the obituary. Beware.

I wanted to take the time to say how wonderful Beachwood Society, and especially Dana Hall, was to…read moreme and the rest of my family when our loved one passed away. As you can imagine this was a very trying time for us and Dana made it as comfortable as possible from our first phone call right through the end of the process. It is not easy losing a loved one when you are far away but it was so nice knowing that there are places like Beachwood Society and people like Dana Hall there to help.

For anyone who wants to read details of an adult-child experience losing a parent: My mother…read moreendured weeks of poor care at HealthPark Hospital (Ft. Myers) and terrible care at The Terraces (Bonita Springs) before my sister and I made the difficult decision to admit our mother to Avow Hospice in Naples. Thank god someone told us that Avow had just started admitting patients from Lee Country, and thank God a bed was available. Mom was quite suddenly at the end of her life, and we were unprepared to set up proper home care. Mom said she was glad when she arrived at Avow, and the next day she told us she felt the nurses cared about her. Thank you, Avow, for making Mom--and our family--feel safe and supported. They also gave her a drug that truly eased her suffering without causing her to be completely sedated. However, I did clash with one nurse who wanted to increase the dose right away and who implied I wanted to keep my mother alert when she needed to have pain relief. Other nurses and supervisors agreed to a lower dose. I know it's not easy to make these determinations, but don't be afraid to question what's happening and speak to whoever is in charge at the moment. I respect the expertise of health care professionals, yet every nurse will have their own preferences. Prior to Mom's arrival at Avow, she spent weeks at HealthPark hospital and 10 days at The Terraces. Care at The Terraces was just horrible, even when I was right there in the room. This facility is seriously understaffed, and I do feel sorry for the nurses, who are being put in a bad position. (Avoid this place if your loved one is very ill but being discharged and sent to rehab. It might be ok for someone there to rehab from a knee replacement.) Care at HealthPark was more frequent but still poor. My main complaint is lack of compassion, kindness, and professionalism at these places. I know it's easy to find fault, and I know understaffing is a serious problem. and yet health care is a higher calling and sick people deserve attention and care. I say all of this in order to compliment Avow, the only hospice I can report on. Nurses came frequently, they were compassionate to Mom and us. Thank you. Kindness was abundant and staff respected the gravity of the situation. My sister and I were impressed by the priest who made rounds. He was personal, and he wanted to know all about Mom's life. He wasn't put off when we told him that none of us, including Mom, still went to mass, and he didn't pressure us to do anything. I like to think Mom was comforted by the last rites he provided. Why not a 5 star review? A couple reasons: the TV/cable sitution is not great. This might sound unimportant, but my mother was awake and alert two evenings and wanted to watch TV. She said this. But there were many issues with the clicker, settings, and stations. Several staff tried to trouble shoot, but no one could solve the problems. Several stations were on the guide but not subscribed to, including, Turner Classic Movies, a channel that would provide a lot of comfort and familiarity to many patients. Another complaint is about follow through: during the one afternoon Mom was totally aware, she asked for her bed to be wheeled outside on the lanai. The nurse said she had to do something and would be right back but didn't return. So Mom never got to view the beautiful lake. Finally, the night Mom died, my sister and I felt pressured to call a funeral home immediately and to leave quickly. We felt we didn't have enough time with our mother and to gather up our things. It was the middle of the night, so I really don't understand why everything had to happen so quickly. We were in shock, devastated, and shouldn't have even been driving. Despite my criticisms, I believe the Avow facility is excellent and the staff are great. I am glad we brought Mom to the Naples location. I've also received many texts offering to provide support, and I appreciate that, too. I hope some of the shortcomings I've pointed out will be addressed for future patients and their loved ones.

A correction to a very positive review. I have nothing but admiration for the staff and facilities…read moreat Avow. They are just so much more with an out reach to support community

Amazing customer service! Very helpful staff, value of service requested was outstanding!read more

We had pre-arranged at Naples Funeral Home. The death of my husband brought me to them from the…read morefirst phone call to picking up the ashes we were dealt with kindness, understanding, and efficiency, the warmth and caring from manager Bryan made the worst experience of my life bearable. Thank you.

This location is spacious and wedged between a Publix and a pizza/wing joint…read more The service is always fast and pleasant. The rates are fair and packaging is cheap. Shipments are also always on time. I highly recommend this service.

Pak-n-Ship of Southwest Florida at Pebblebrook is the best place to take any package you need…read moremailed. They can do anything you need or answer any question you have. I use them several times a week and they always give me a receipt. Every package I've ever given them has been sent &received in a very timely manner. They all work very hard and if someone comes in the office while they are not at the front desk someone always comes out right away to greet the customer. i've never had a package lost. they are all very friendly and very glad to help. They print a lot of labels for me because some companies that are supposed to send return labels with my purchases have stopped sending them. I just bring in the package, show them the label on my phone and they print & attach it and cover with plastic if necessary to prevent weather damage. It is so nice dealing with a business where everyone is so helpful and easy to work with. please give them a chance if you're using someone else. I know you won't be disappointed. Karen

I heartily recommend Legacy Options. Jeffrey and his team went above and beyond to remedy an…read moreissue. They ensured that my flower order arrived as well as worked through a certain situation making everything right. In a time of grief, it is nice to know that organizations such as Jeffrey's as well as he and his team exist.

Regarding the Fort Myers location: I can't say enough about…read morehow blessed I was to find Legacy Options & Jeff at the worst time in my life. When I found out my mom would probably not live another 24 hours I called multiple places for cremation info in a similar price range. The difference was clear from the second Morgan answered my call. After asking a million questions Jeff answered every single one, some more than once on his personal phone. Same outstanding service when I picked up my mom's reminds, they clearly went the extra mile for me. Thank you

Great service. Had 2 bureau's moved on 2 separate days. They were prompt, courteous and right on…read moretime. Definitely recommend.

they claim to be insured but after admitting to causing $1200 damage to gatehouse (driver error)…read morethey dodged compensating me

We purchased an office chair at the Coconut Point location and the young man that checked us out…read moresaid we don't have the chair in stock and there is no Military discounts on furniture. We ordered the chair. A few days later I called the Naples location and spoke with Augie. He said you should have received a discount and we have the chair in stock. Augie Ciresi and Jim Allday were extremely professional, corrected the discount, and provided exception customer service. Hats off to Augie and Jim, they made me a loyal customer .

Do not use this place. The instructions that are in front of the copy machines are incorrect. When…read moreyou're trying to figure it out, there are three associates just standing there talking to each other not even asking if they can help. When I asked the question to get clarification. They just looked at me and said print the word on the instructions says email. I'm so done with bad attitudes entitled people