We had a very disappointing experience with Lifestyle Home Builders at Rountrey…read more After visiting their model home on February 7th, we spent nearly a month working with their sales team--reviewing lots, discussing pricing, and preparing to move forward. On March 2nd, we were told via email that our preferred lot had a discounted price, which motivated us to act quickly and schedule a contract appointment for March 7th. On the day of that appointment, we were informed (as we were leaving our house) that it had been canceled due to a $30K price increase, and they would not honor the pricing we had been discussing. After a week of poor communication and multiple follow-ups, they came back with a revised offer, which we were willing to accept--only to change the terms again the very next day and remove the discount entirely. At that point, we walked away. While we understand pricing can change, the constant back-and-forth, lack of communication, and failure to honor their word made it impossible to trust them. If you're considering building with them, be cautious--get everything in writing and don't assume pricing or terms will hold. We've decided to wait for the new section of Rountrey to be released and will be moving forward with a builder that is more professional, trustworthy, and client-focused. Very disappointing experience.

Lifestyle Builders did a HORRIBLE job on a house they built for a close family member of mine. It…read morestarted with them building the foundation with one color of bricks and finishing it with a different color, and it only got worse from there. From gaps between the boards in the screened in porch, cuts in the kitchen floor, and a leaking and crooked skylight to major cracks in the sheet rock within two years from the day it was built, this house was a total disaster. Worse yet is the fact that Lloyd Poe and his company refused to fix most of the problems. I would discourage everyone from doing business with this horrible and unethical company.

Scidney and Shannon at MMG are amazing. We met Shannon in 2020 when she list our house in Richmond…read moreand it sold in less than a month with multiple offers, she made everything so easy she was amazing to work with. Here we are in 2021 buying a new house with Scidney as our primary agent. He is the most patient realtor I have ever met. He worked with us at every demand, he is so knowledgeable about what to look for in new construction. I think he even shocked the builder with how much he knew. If we ever have anyone in the RVA area looking to buy or sell a house you should call MMG and listen to what they have to say they know what they are talking about. Thank You Scidney for being with Joe and I on this journey on purchasing our retirement home. We appreciate you, for all you did and is still doing to make sure we are satisfied with our purchase. Thanks for being so amazing.

Scidney and Shannon are a wonderful real estate team. We've been extremely happy with their…read moreexpertise and personal attention given to us during a challenging long distance home search. Scidney went above and beyond in providing punctual responses and communication from the start. With Scidney's guidance, we were able to make an appropriate offer that was then selected by a seller and closed on our new home. We appreciate Scidney, Shannon and their team and would use them again.

Beth is the best realtor I have ever worked with! She didn't just sell my house. She led me through…read morethe entire process and facilitated solutions for every obstacle along the way. She found reliable contractors, "staged" the house herself, and even found someone to organize my packing. It couldn't have been easier.

I really cannot say enough about how much Cathy did for us during our home purchase process! We…read morerecently moved to Richmond and began searching for a new home right away. I can't imagine anyone having a better knowledge of the market than Cathy, and she helped us learn the market so that when we decided which home to purchase there was no second-guessing. She also introduced us to a great team. We researched lenders, contractors, and insurance options, but in all cases we ultimately decided to go with folks Cathy brought to our attention. We had a lot of fun working with Cathy! She helped us end up in a location that we really like, in a home that fits us, and at a great value.

Rennae assisted me in my home buying process. I reached out to Rennae to inquire about the process…read moreand she immediately began educating me on what home ownership could look like for me. She referred me to a trusted lender who was also very knowledgeable and worked with me diligently. Rennae was resourceful, readily available to answer questions, and encouraged me during the process. She was able to get me into a starter home in less than 4 months of me contacting her. She helped me stay within my budget, pointed out key things to look for, and how to interact with lenders and home inspectors. I recommend Rennae to anyone looking to buy a home. Just know she always has YOUR best interest in her mind as she aids you in finding the perfect home for you!

Susy Bickford is a truly one -stop realtor who meets every need you could think of. She is…read moreknowledgeable, well connected and never pushy. She helped us sell our first house and guided us seamlessly into our second home, where we have happily lived for over 20 years.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

The Glaser Group were absolutely amazing! Alex & Lauren made the buying process so painless. Wendy…read morewas also great at helping with all the closing admin items. As a first time home buyer, they were not only patient with my million questions and requests -- they walked me through the process start to finish and made sure I understood everything that was happening. I would absolutely recommend them!

I found Alex by doing a few google searches on top realtors in Richmond (I research ev-er-y-thing)…read moreI'm so glad that others had left reviews and they were all SO spot on! My husband and I were looking to sell his first home and purchase our first home together. We were stressed out that we would find our dream home and not be able to sell his house OR would sell his house and be struggling to find a home we wanted to move into! That wasn't the case thanks to Alex and his wife Lauren. They helped make this huge life transition of ours as painless and seamless as possible. Thanks to the Glaser Team's excellent photos, marketing and professionalism...my husband's house sold in 2 days! We moved into our new home two months later and the timeline was absolutely perfect. I would absolutely recommend Alex whether you are buying OR selling and absolutely if you are doing both! FYI, they also give back to our local animal community with a part of their profits. Big heart eyes for these guys.