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    5 years ago

    The kindest doctor with a great bed side manner. I also appreciate the way she speaks with respect and empathy.

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    Northern Valley ENT

    Northern Valley ENT

    1.6(7 reviews)
    3.0 mi

    I contacted Northern Valley ENT after some local ENT specialists either kept me on hold for 30+…read moreminutes (to make an appointment??) or had no availability today. The staff answered my calls promptly and was able to squeeze me in to treat an issue with my ear. They have pretty solid COVID restrictions, with asks to put in all paperwork and payment virtually to minimize any time spent in the office. There is also a waiting area outside as well, though they ask you to stay in your car until they call you when the doctor is almost ready. I saw Dr. Scherl who was very professional in his bedside manner and had plenty of expertise. He was able to treat and resolve my issue quickly and took care of the problem gently. The staff was also very professional and friendly. Overall I thought this was a very good experience and I would recommend this place to anyone looking for ENT care.

    Very challenging to make an appointment even for existing patients (my father who is in his 90's…read morehas been seeing Dr James Lee for years); The people who answer the phone display a complete lack of professionalism and basic courtesy - bordering on extreme rudeness - wasting your time with irrelevant comments instead of just giving you the earliest available dates for the doctor to schedule a visit. The appointment was made for July 28 more than 3 weeks out. I have put up with this every single time and decided to write a review today. The front office does the doctors a great dis-service.

    Mary Blome, MD - earnosethroat - Updated July 2026

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