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    Mary Hana's Flowers

    3.6 (16 reviews)
    Open 9:00 am - 5:00 pm

    Services - Mary Hana's Flowers

    Floral design and installation

    Mary Hana's Flowers Photos

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    Gorgeous colors as requested and beautiful quality

    Ordered a bouquet for my daughter's birthday to be delivered same day in her favorite colors! They came through spectacularly! She was thrilled with them and even though the shop got tied up with stuff, they didn't let me down!

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    Pocket of Posies

    Pocket of Posies

    (32 reviews)

    I have received a bouquet with some unusual beautiful flowers that…read moremade my Mother's Day special! Thank you G.

    Every year, I hunt for daisies for my best friend's heavenly birthday and bring them to her…read morememorial site. I hadn't exactly had the money to pre-order anything, but I got paid yesterday. I walked to Safeway on my lunch break and realized I couldn't find any white daisies. So, I decided to look for floral shops that would be open when I got off at 5 p.m., specifically calling them to ask if they had any white daisies. After a few shops said they didn't have any, I reached Pocket of Posies. A woman there said they had both white and yellow daisies. I told her I would be by after I got off work at 5 p.m. to get the white daisies, and we said our goodbyes. Around 5:15 p.m., I arrived at the shop. A woman with a little girl welcomed me inside. When I mentioned I had called earlier about the white daisies, she pointed me toward a style with more green and white petals, and then toward some yellow daisies. There were only two white daisies left. My goal was to build a bouquet, even if I had to put it together myself, which I have done in the past. I asked what her price list was, if she could build a bouquet, or what the cost might be. She proceeded to point me toward already-made bouquets instead. I then asked if there were any with white daisies(there was not). All of a sudden, she said she could not sell to me because she was closing. The shop closes at 6 p.m., which I had confirmed over the phone. I was shocked and confused, as she had been helpful up until that point. I guess she felt attacked because I was visibly sad; I had called on my lunch break specifically to get white daisies and made the trip all the way across town, only to find they didn't have what I was promised. I would have bought a basic bouquet of white and yellow flowers if she hadn't jumped straight to claiming she was closing. After I explained how frustrating the situation was, she offered to sell me the two remaining white daisies. I told her I no longer wanted to spend my money at a place where I felt disrespected--and possibly targeted by prejudice, if I didn't know any better. I am a visibly brown woman, and I had my brown boyfriend by my side. We both left the shop. As we were pulling out, I watched a man ask if she was open, and she welcomed him inside. I could tell he was a buyer because he immediately started browsing the bouquets. I will never waste my time with that business ever again. Having already had an emotional week with the recent passing of my aunt and the tragic loss of a cousin, I just wanted to celebrate my deceased best friend's birthday by bringing her some beautiful flowers, even if they weren't her exact favorites. I don't know if it was prejudice, assuming I wasn't willing to spend the $50 cash I brought, or if she simply didn't like me asking questions. Maybe she was having a bad day. Either way, there is no excuse to treat me so poorly. I was angry at first about the horrible customer service interaction, but I decided to try another shop. I found Onee's Floral Designs. The owner was immediately warm and welcoming the second I walked through the door. When I explained that I wanted to create a bouquet, she helped me put together a beautiful one, even though she didn't have any daisies. I ended up giving her $10 more than she asked for. She asked me to leave a review, and I made sure to let her know that her customer service was exactly what I needed. I briefly explained my previous experience to her because it had made me so emotional. You never know if the client walking through your doors is experiencing grief or happiness. In this case, I felt a mix of both. The horrible treatment by that first woman almost ruined my day, but Onee completely shifted my mood and brought me to tears because I was so overwhelmed by everything this week has brought me. Working in customer service is a privilege, and those of us who are empathetic are the ones who truly represent the amazing businesses in this county. You can truly make a difference in someone's day by how they leave your business. I am grateful for you, Onee. Be kind. Do better.

    Mary Hana's Flowers - florists - Updated May 2026

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