I've been going to RefinedMd for a few years now. 99% of people who see me, cannot tell I've ever…read morehad anything done to my face. That's precisely why I keep going back. My goal for my aesthetics is to look like me, but slightly better. I've had Botox: -around eyes -forehead -eye brow lift Upper lip(lip flip) And I've had Filler, In my lips. Each time I've had the most amazing experience with the staff and injector. My injector is Rachelle. First, she is STUNNING! Second, she is really good. I bruise no matter what. So there's that. But she always makes my lips look so natural. I wish I could say it's pain free, however my body metabolizes the numbing stuff so fast that I feel everything. Hahaha Rachelle is really amazing when it comes to natural aesthetics. This review was way overdue. Thank you to Rachelle for always making me look amazing!!

Extremely disappointed with this experience. We paid $300 (the lady on the phone reassured us this…read moreis nonrefundable but will be used on the operation if we proceeded) for a consultation that would b , waited over 30 minutes past our appointment time, and then the consult lasted only about two minutes. The doctor said she was not comfortable performing the procedure, even though photos had already been reviewed beforehand -- so I'm not sure why we were even scheduled and charged. We were told the surgery would cost between $600-$1200 and that the $300 consultation would be applied toward the operation. Afterward, they went back on that and said the consultation would not count. Then we received an estimate for $1800, which effectively cancels out the original $300 they said would be credited. This felt misleading and dishonest from start to finish. I would not trust their pricing or their promises.

I'm so lucky to have met Amanda, but also Samantha and the amazing ladies at the front desk…read more Amanda was caring and wanted the best for me. Her expertise in skin care and laser treatment proves that Kalia is #1 and Dr. Gin's dermatology is #1 thank you!

I've been a patient at Kalia Dermatology for over 15 years and always appreciate the care and…read moreprofessionalism that Dr. Gin, Camille and the whole staff provide. They make every appointment run smoothly and pay close attention to my concerns. They have helped me deal with numerous skin issues over the years and I know I can always trust them.

The staff were polite and got me checked in without much wait. The doctor took time to listen which…read moreI really appreciated. They explained everything clearly and asked questions to understand what I was dealing with. The office felt organized and clean, and I didn't feel rushed at any point. They followed up with advice and made sure I understood the next steps. It wasn't a long visit but I felt like I was taken care of. Overall it felt like they knew what they were doing and had a calm professional approach. I would come back if needed.

Went to her for injectables. I had to wait 45 min to see her, although the patient coordinator let…read moreme believe I would be there for 15 min. My procedure took 5 min. When I voiced my concern about the wait the doctor became very rude and visibly frustrated. She asked that I would not be scheduled with her anymore and started calling me "hon". Having my own business as a healthcare professional, I always try to value patients time, listen to them and address them by their name. Treatment lacked de desired effect, too ... Disrespectful, condescending and one star for professionalism.

I see Dr. Liao every six months to remove the pre cancerous growths on my scalp. Liquid nitrogen is…read moreused and it is the most intense form of brain freeze but it beats the growths getting worse. Top quality doctor, cannot recommend her enough.

I just visited Dr Liao for the first time looking for help with a number of skin issues on my head…read moreand back of my neck. I arrived early and she saw me immediately. She speaks quickly but is easy to understand. Her examination and treatment were thorough and she took time to answer my questions. I was impressed by her knowledge and skill. Hope I don't need to return too often......visiting Dr Liao again would be my best choice

I had melanoma in 2006 and dr. Schmidt discovered it right away, biopsied it and his measurements…read morewere right to the point according to UCSF Pathology. He saved my life.

(Please know it breaks my heart to have to write this type of review.)…read more In general, Dr. Schmitt was lovely. Easy going, knowledgeable, and addressed my issues quickly. My gripe is with the front desk staff/billing. I visited in early January 2022. Went to pay my bill right after seeing Dr. Schmitt and the credit card machine was down. As a Healthcare IT professional, I can undestand that. Things happen. I was expecting a charge for $124.32, as this was what they asked for on 1/11/2022. They couldn't process it so I informed them I'll just wait for the bill. It's now 3/1/2022 - and I still do not have the bill AND now I owe $180+! Where did this additional $60+ come from? Their statement: "You recieved skin tag removal - that's a cosmetic procedure. We don't send that to insurance." WHAT? You should have disclosed that at the appointment! You don't send everything to insurance? Why not? Who cares if its covered or not - let the insurance decide that. That's their entire job. This screams lack of transparency, shadiness, and overall a negative experience for patients - as now the bill is $60 higher than anticipated. Overall, just terrible billing practices. SHADY. Lastly, whoever was answering phones on 3/1/2022 @ 1PM needs a lesson in empathy. You may want to look at another dermatology office.

Ruthann has been nothing but exceptional. Came in to do…read moremasseter botox and microneedling on separate occasions and I couldn't be happier with the results! Couldn't recommend Ruthann enough! Thank you!

I've been seeing Bela for over 5 years and truly can't recommend her enough. She's the perfect mix…read moreof knowledgeable, calming, professional, and fun. She always makes the entire process feel easy and comfortable. She's amazing! From Botox and Dysport to PRF, I always feel at ease in her care. Bela takes the time to educate, answer questions, and make sure you feel confident every step of the way. I always leave feeling refreshed, excited, and so happy with my results:)

She is a great doctor. Particularly if you have a difficult unresolved problem i found her to be a…read moregreat listener, what else to say?

Dr Martires is a fantastic doctor. She takes the time to perform a complete examination.i never…read morefelt rushed with her as I did with my prior dermatologist. I had an embarrassing situation . She was professional and made me feel at ease. I highly recommend her. She is a definite asset to Sutter Health Care, if Dr. Martires is representative of the physicians at Sutter Health, then we patients Re in good hands. Vince L

Dr.Chan is definitely worth the wait…read more It may take 1.5 - 2 months to see her, but she is so worth the wait. She takes her time to address your concerns and you can tell that she really cares about her patients. My co-worker recommended me to see her and I'm so glad that I did. I can tell that she is very knowledgeable and knows what she's talking about. If you're looking for a great dermatologist, go visit Dr.Chan. Her office is located on the third floor at the PAMF.

Thanks to yelp that I finally found a dermatologist who was very knowledgeable and didnt just rush…read moreme out of her office! I was really lucky as she is hard to get an appointment. I actually spoke to a person in the dermatology department and pretty much said that I saw another person who pretty much rushed me out of her office and barely gave the attention I felt I needed. Dr. Chan's assistant called me back and said she had a quick opening and I rushed over. She was wonderful! She was super informative and gives you a bunch of options and doesn't pressure you as well. If I ever need to see a dermatologist again, I will definitely call for her! Thank you so much Dr. Chan!

The scheduling experience should have been an early warning sign. It took several days of repeated…read morecalls just to secure an appointment at the Palo Alto office. I ultimately took time off work and drove over an hour to be seen. Upon arrival, we were greeted and roomed, and the medical assistant was courteous and professional. However, while we were waiting for the physician, a front desk clerk entered the room and informed us--only at that point--that our insurance was not accepted. We were told we would need to pay $200 out-of-pocket for the visit, in addition to any further services. I was frankly shocked. I have never encountered a medical practice that does not verify insurance coverage in advance, especially after multiple scheduling interactions. While the clerk did apologize, nothing further was done to assist us in any way, shape, or form. There was no attempt to offer alternatives, solutions, or even basic accommodation--just a blunt choice to either pay out of pocket or leave. This was an unacceptable experience and a complete waste of time, effort, and lost work hours. I left feeling dismissed and undervalued as a patient. The lack of accountability and inadequate administrative processes had a direct and significant impact on my experience. On top of that I was charged the office visit fee and after a week I have yet to receive a refund. I would not recommend this practice and will be cautioning others about their failure to properly manage something as fundamental as insurance verification.

Dr. Lee is a fine doctor but his billing office is incompetent…read more My husband went to see Dr. Lee in April 2024. They billed the wrong code so our insurance did not apply the plan contract price. Took us three phone calls and 8 months to fix the problem. Meanwhile, they kept billing us so we paid in full since we did not know what else to do and don't want to ruin our credit. After insurance finally got the right code to fix the bill in January 2025, we called the billing department for a refund (since we paid in full). No call back. Today, instead of getting a refund, we got a bill saying we owe more money because the bill fails to list the full payments we made. Now we have to call them again. No matter how good a doctor Dr. Lee is, it is not worth our time and energy to deal with the billing department. Dr. Lee: you deserve a better billing service!

Regrettably, the environment at Dr. Saal's office has evolved over time. It has been consistently…read moresubpar and disappointing for the past 6 years. The front office staff, scheduling (last minute cancellations or rescheduling), and billing department (over charged a handful of times), display a lack of professionalism and consistent disrespect attitudes towards patients, which is truly disheartening to witness and experience. A new nurse of Asian descent was hired several years ago and unbelievably her behavior was inappropriate during the 3 occasions we interacted with her. I will never have her touch my face with any devices ever again. She also touched me inappropriately and I voiced my concerns and no one ever resolved the concerns. However, after seeing a new nurse (very good) who assists Dr. Saal, the experience has been positive. Despite being a loyal patient for 37 years, with Dr Saal, I have observed a significant decline in the office environment over the last 15 years. I have even recommended 22 individuals to this practice over the past 37 years, but never again. Stacey is the only long term employee (manager) still at the office and she has been consistently wonderful and professional. However, definitely not the rest of the office staff as mentioned above. I guess things and people do change eventually. My referrals and myself have gone to other Dermatologist offices to experience better services.

I'm so glad I found this place. My previous dermatologist never listened to me, but here, they…read morereally care.