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Los Gatos, CA

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Pacific Bay Dermatology

4.0 (12 reviews)
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4 years ago

Fast, efficient, professional, friendly, clean, safe...all you expect and a pleasure going there!

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Review Highlights - Pacific Bay Dermatology

Lee was very thorough, listens to you and was very professional while still getting to know you.

Mentioned in 7 reviews

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4.1(310 reviews)
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I've been going to RefinedMd for a few years now. 99% of people who see me, cannot tell I've ever…read morehad anything done to my face. That's precisely why I keep going back. My goal for my aesthetics is to look like me, but slightly better. I've had Botox: -around eyes -forehead -eye brow lift Upper lip(lip flip) And I've had Filler, In my lips. Each time I've had the most amazing experience with the staff and injector. My injector is Rachelle. First, she is STUNNING! Second, she is really good. I bruise no matter what. So there's that. But she always makes my lips look so natural. I wish I could say it's pain free, however my body metabolizes the numbing stuff so fast that I feel everything. Hahaha Rachelle is really amazing when it comes to natural aesthetics. This review was way overdue. Thank you to Rachelle for always making me look amazing!!

Extremely disappointed with this experience. We paid $300 (the lady on the phone reassured us this…read moreis nonrefundable but will be used on the operation if we proceeded) for a consultation that would b , waited over 30 minutes past our appointment time, and then the consult lasted only about two minutes. The doctor said she was not comfortable performing the procedure, even though photos had already been reviewed beforehand -- so I'm not sure why we were even scheduled and charged. We were told the surgery would cost between $600-$1200 and that the $300 consultation would be applied toward the operation. Afterward, they went back on that and said the consultation would not count. Then we received an estimate for $1800, which effectively cancels out the original $300 they said would be credited. This felt misleading and dishonest from start to finish. I would not trust their pricing or their promises.

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Christopher Schmidt, MD

4.0(54 reviews)
0.0 mi

I had melanoma in 2006 and dr. Schmidt discovered it right away, biopsied it and his measurements…read morewere right to the point according to UCSF Pathology. He saved my life.

(Please know it breaks my heart to have to write this type of review.)…read more In general, Dr. Schmitt was lovely. Easy going, knowledgeable, and addressed my issues quickly. My gripe is with the front desk staff/billing. I visited in early January 2022. Went to pay my bill right after seeing Dr. Schmitt and the credit card machine was down. As a Healthcare IT professional, I can undestand that. Things happen. I was expecting a charge for $124.32, as this was what they asked for on 1/11/2022. They couldn't process it so I informed them I'll just wait for the bill. It's now 3/1/2022 - and I still do not have the bill AND now I owe $180+! Where did this additional $60+ come from? Their statement: "You recieved skin tag removal - that's a cosmetic procedure. We don't send that to insurance." WHAT? You should have disclosed that at the appointment! You don't send everything to insurance? Why not? Who cares if its covered or not - let the insurance decide that. That's their entire job. This screams lack of transparency, shadiness, and overall a negative experience for patients - as now the bill is $60 higher than anticipated. Overall, just terrible billing practices. SHADY. Lastly, whoever was answering phones on 3/1/2022 @ 1PM needs a lesson in empathy. You may want to look at another dermatology office.

Los Gatos Dermatology - Under-eye Fillers

Los Gatos Dermatology

3.5(149 reviews)
1.4 mi
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Regrettably, the environment at Dr. Saal's office has evolved over time. It has been consistently…read moresubpar and disappointing for the past 6 years. The front office staff, scheduling (last minute cancellations or rescheduling), and billing department (over charged a handful of times), display a lack of professionalism and consistent disrespect attitudes towards patients, which is truly disheartening to witness and experience. A new nurse of Asian descent was hired several years ago and unbelievably her behavior was inappropriate during the 3 occasions we interacted with her. I will never have her touch my face with any devices ever again. She also touched me inappropriately and I voiced my concerns and no one ever resolved the concerns. However, after seeing a new nurse (very good) who assists Dr. Saal, the experience has been positive. Despite being a loyal patient for 37 years, with Dr Saal, I have observed a significant decline in the office environment over the last 15 years. I have even recommended 22 individuals to this practice over the past 37 years, but never again. Stacey is the only long term employee (manager) still at the office and she has been consistently wonderful and professional. However, definitely not the rest of the office staff as mentioned above. I guess things and people do change eventually. My referrals and myself have gone to other Dermatologist offices to experience better services.

I'm so glad I found this place. My previous dermatologist never listened to me, but here, they…read morereally care.

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Christel M., Aesthetic R.N.

Pacific Bay Dermatology - dermatology - Updated July 2026

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