Extremely Disappointed - Unprofessional Workmanship and Poor Customer Experience…read more I rarely leave reviews, but my experience with Signature has been so frustrating that I feel compelled to share it. What should have been a straightforward countertop installation turned into a 7-week ordeal full of errors, delays, and subpar workmanship. From the very beginning, the quality of the installation was unacceptable. The seam on the island was sloppy and drew immediate attention, outlets didn't fit properly due to poor measurements, the sink alignment was off, and the caulking was carelessly applied. A Side splash was installed on a wall I never approved, and the company did come back to remove it, leaving me to pay my contractor to patch and fix the wall. Despite multiple visits to "fix" the issues, the repairs were never up to standard. The same seam was worked on several times and left looking dull and worn on either side. Instead of using new material, they repeatedly tried to salvage the damaged piece, even suggesting shaving off sections of the quartz -- hardly a professional solution. Communication was often kept professional with the operations manager, Tim, but came across as cold and short during the final visit, which only added to the frustration. After several follow-ups and ongoing dissatisfaction, they finally agreed to remake the island with a new slab. By that point, I had already lost nearly two months of use in my newly renovated kitchen. I expected a professional job and instead got a prolonged, stressful mess. I would not recommend Signature to anyone looking for quality work or good customer service. -- Kaleb S.

Alan and his team assisted in designing and installing my laundry cabinets in the Raleigh area. I…read moream thrilled with the outcome. It was well worth it! Thank you! Melissa

Kitchen Kraft updated my kitchen (granite countertops, tile backsplash, sink & faucet). I received…read moreestimates from several companies and their price was the same as other companies. Things I like about Kitchen Kraft: Designer does the free estimate instead of a salesperson. Respectful of customer's budget. Willing to take time to find products the client loves rather than have them settle for what's in stock. Genuinely wants to make the client happy. I plan to use them again when I tackle my bathroom update next year.

Kitchen Kraft designed and implemented the kitchen of my dreams…read more I could have never designed on my own what Kitchen Kraft's designer Jim Deen designed. SO happy with the end result. This company is with you throughout the whole project..from early decision making, shopping for products, demo, electrical, plumbing, installation, etc..leaving the work area sparkling. Working on a guest bath currently.

I was honored to work on a landscape masterplan for a residential renovation done by Midland…read moreArchitecture. I was impressed by the firm's ability to express their design concepts verbally and through sketch. Special attention was paid to detail which I also feel is important in design.

We love our new kitchen! Jianshen's team was recommended by a friend and when he arrived to talk…read morethrough options we immediately felt like we were in great hands compared to the others we had talked to. He was patient and explained all of our options in detail to help us make the best decision, rather than guessing what we want. This helped us to find the right balance of value, saving money, and spending more on customizations only where we needed it. Everything moved quickly once we started and they stayed very close to the predicted schedule. Sometimes our house had unwanted surprises for them, and they were able to re-route pipes and electrical or modify the cabinet sizing on-site to make everything work in our space. When they made mistakes they were quick to take responsibility and fix it before proceeding. We've heard so many other horror stories from friends doing remodeling and we were lucky to find Cai Cabinetry. Jianshen takes ownership for his team's work and will personally fix anything until you think it's perfect. If he doesn't know how, he finds someone who does. Watch our before & after video below to see the results! P.S. They have a new showroom near downtown now, which is easier to get to for a meeting and looking at options.

Jianshen and team have earned 10+ stars for their work! We worked with Cai to remodel the kitchen…read morein our 100-year-old house. From start to finish, Jianshen and team exceeded our expectations. First, we received multiple 3D renderings reflecting possible configurations. Then we were able to go back and forth with the team to customize as needed. Our space is a bit weird (uneven walls and floors, small space, awkward location of pipes and windows). This project required incredible attention to detail, and Jianshen and team delivered it, visiting our house multiple times to make sure the measurements were right. When it came time for installation, his team was highly skilled and able to make on-the-spot customizations with us to make everything fit perfectly and exactly how we had wanted it. I think what I really want to convey here is not only the fact that the work was done at the highest level of quality and attention to detail, but it was also a pleasure to work with Jianshen and team. Jianshen has a positive, can-do attitude. If you have a unique idea, you can bring it to him and he will likely find a way (and also give you all the details on what the solution will entail). For example, we wanted to restore our 1890s butler pantry - he figured out how to restore some of the original fittings so that the 125+ year old things work like new. We had done a lot of research and consulted multiple experts on this - only Jianshen figured out how to make it work! Jianshen is also incredibly knowledgeable about renovations in general, and we have asked his advice on multiple things beyond cabinets. He is very responsive in communication and hard working. It's hard to find a contractor like that. We would definitely work with him again, and would recommend him to anyone in the area looking to do some remodeling.

Great job! Love the quality of the granite and the staff were great to work with! They were…read moreflexible when I needed to move my time!

I came over to see if they offer any specials for the Fourth of July holiday since some of their…read morecustomers mentioned very reasonable pricing online. An old woman there told me no specials unpleasantly. She told me their starting price was $39.99/sf and sat in her chair without moving and showing me anything during my visit. I mentioned some competitors were advertising $29.99 and $35/sf and wondered if she would like to match. She said no and told me rudely "I am in charge in this place and I set the pricing". In our conversation, she raised her voice like she was in a fight. It was absolutely a terrible customer experience for me.

I had a marvelous experience with Scott Hall Remodeling when they worked on my master bathroom in…read moremy Bexley home. Every detail was thought out and well executed and the team was such a pleasure to work with. My custom vanities were perfect with all of the special built-ins that I requested. The custom color was beautiful. The countertops, all of my new light fixtures, all of the trim and custom finish work that was done to the walls- I couldn't have been more pleased with the work they did. All of their contractors were polite and professional, which is important when you have someone working for a period of time in your personal and private living space. I think that's harder and harder to come by these days- to have that many trades who are all high end and act like professionals. I highly recommend!!

I used Scott Hall for a kitchen and three bathroom remodel. I will spare the details of the entire…read morefiasco but here is a summary: 1. Their design process went fairly smoothly. Though the designers lose interest in the project after it starts. They didn't come and check on the progress and make sure it going according to plan 2. Demo went well 3. Installation was terrible. They do shoddy work and do not pay attention to detail. 4. They cut corners and hope the customer doesn't notice. There were so many quality issues that would not have been addressed had I not brought it to their attention. I felt like I was the only person responsible for quality control. No one bothered to come and inspect the work. 5. Communication is not good. They would make appointments with me and then not show up without letting me know. Overpriced for the quality of work done. I would not use them again for any project in the future.

I can't say enough great things about working with Elevate Remodeling when it came to our kitchen…read moreremodel! Working with Michael, Hallie and Waffles (Sr. Pawject Manager) was smooth, headache free and just a treat. No one thinks "Yes, I can't wait to uproot my life and take on a kitchen remodel in February and March." But after speaking with Michael and Hallie, my wife and I were ready to do just that. Together we came up with a plan, a budget and a distinct timeline. They listened to our ideas, concerns, wants and needs. Some of those wants went out the window due to budget restraints but they came up with creative alternatives that were budget friendly. A key strength of working with Michael is communication. It was amazing, in a major remodel (or a successful marriage or really anything in life) that is exactly what you want - communication. He was always keeping us updated on next steps, when the trades were showing up, any slight hiccup that came about, Michael was there. You could really count on him to keep you informed. His sub-contractors were very professional, friendly and true craftsmen of their trade. Each trade was on time and if they were running late or had to reschedule for some reason, Michael was there letting us know immediately. His crews were also very easy to work with, I could not believe how clean they left everything after each day, even the electrician (if you know, you know). The crews did not just speed through to get the work done and move on; they truly cared about their craft. During each segment, they would ask if we were pleased with their work and if there was something that needed a little extra attention, it was handled to our satisfaction. You really felt as if they cared that this was their home, not something that would be forgotten about in a few days or weeks when they left. They genuinely wanted to do the work the right way, something they could look back on and be proud of and it showed. Lets talk timeline - from demo to the final wipe of a cleaning rag, 7 weeks (with one week of nothing due to my own scheduling conflict), that is very fast, could have been faster but we took our time on deciding a few things. On this journey, we never felt as if Michael or his crews were looking ahead to the next project. When there was meeting at a vendor's store, Michael was there with us, bouncing ideas and discussing what was in and out of budget. We also would send ideas to Michael and Hallie (what seemed like all the time) and they were more than willing to discuss them with us, what was in or out as far as design. Would I work with Elevate Remodeling again? HELL YEA! Should you use them on your next home project? You'd be a fool if you didn't.

When your husband says, "I think it's time to remodel the kitchen"most people hear a record scratch…read more Where do we start? What colors? And wait...no sink?! Not with Elevate Remodeling. They made the entire process easy from day one. Their designs are top-tier, and they walk you through every option from colors, styles, and even different price points. Their communication is what really stood out. Anytime I had a question, they responded quickly and gave helpful, clear guidance. From removing a wall to brand new floors, cabinets, and countertops all within weeks. Their efficiency and quality were incredible. I would absolutely use Elevate Remodeling again and highly recommend them for any remodel.

I worked with Brady to get some ideas for my Vanity tops; I had an idea of what I wanted. After…read moretalking with Brady and showing him a picture of my vanities, we decided to go with a different color that I could not be more pleased with. His guidance was invaluable. From Brady to Brian who measured, to John the scheduler, to the installers. Everyone at Konkus was amazing to work with . Although my job was small, they all treated me as if I was their largest cleint .

Konkus Marble Counter tops are great for contractors and the one time home owner wanting to change…read moreit up. Very professional. Our sales representative was Joseph. He was amazing. Very informative giving great ideas we did not think of. Showing us what was Popular and has stood the test of time to the newest products with different textures. He was very patient and made the selection experience enjoyable.