Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

(614) 778-6145COMPLETE RIP-OFF! PLEASE READ! I have video of his subcontractors fighting on our…read moreproperty. Poured walls were the worst I have ever seen. Plaster work looked to be done by children. Plaster started peeling with in 2 weeks. Installed pool cover incorrectly which burned up the moter. HORRIBLE tile work. The steps were woobly and crooked. Then wanted their next draw and would not fix the items that were supposed to be done to recieve that draw. I wanted them to finish the work then receive payment. He dismissed the job entirely. Said good luck trying to find someone to fix everything for less than what he was owed. He obviously knows NOTHING about how to build pools. He is a used car salesman that hires garbage subcontractors. NEVER checked on the job during the process. I told him the drains were not installed properly multiple times. and When I asked him why they didn't fix the drain before concrete was poured. HE said why didn't you check it before concrete was poured. YOU WILL BE TAKEN BY THIS GUY.

From the owner: For over 20 years we have provided our clients with the highest standards of luxury design,…read moreprofessional craftsmanship, and exceptional quality. We are committed to giving you the five-star experience you should expect when designing and building your custom relaxation destination. We say what we mean and mean what we say; we deliver on our promises and communicate transparently to build trust in our company so you can relax and focus on the joy and excitement of creating your dream backyard resort. We created our residential pool division to serve the homeowner who wants a preeminent five-star experience and the best in professional service: no runarounds, false promises or disappointments. You've worked hard to make this investment in your home, and our objective is to make it a stress-free experience for you. As a leader in the commercial pool industry for over 20 years, we pride ourselves on our attention to detail, accuracy, and friendly professionalism. We also specialize in structural repairs and can remodel or resurface your existing residential or commercial pool.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

This is the third spa retailer I've purchased spa chemicals from in Columbus, and I'm…read moredone shopping around. This the friendliest, most helpful, and most knowledgeable place I've been to. Honestly, it's the best customer service experience I've had in any retail establishment in Columbus in ages. They helped me get up and running with a new Frog2 system. I wish I'd known about them 3 years ago when I bought my spa. Just great folks. The store has a family-owned business vibe. Highly recommend.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.