Pros:
-Yes, it's free for many Harvard affiliates
-At non-peak hours, it's mostly on time (comes every half hour)
-Drivers are nice and know how to get there as fast as possible while still waiting for people to cross at marked crosswalks
Cons:
- At peak hours, it NEVER runs according to schedule. Sure, it's there about every 10-15 minutes, but never when it says it will. Why is this important? Because a bus that is supposed to leave at 9:30 will instead leave at 9:45, then the 9:50 bus gets canceled or has to wait until 10:15. Understandable if this is due to traffic, but it's not. They just want to make sure all of their buses are as full as possible, screwing over those who want a consistent, on-time method of getting from Harvard-Longwood and back.
- Customer service is terrible, if you call the main number they just redirect you to a recording of the schedule, which is not helpful when you are trying to figure out if a bus is going to complete the route or be redirected back to the depot. The number of buses I've seen that show up at Harvard Square or Vanderbilt hall and turn around without picking up passengers is incredible. Especially at peak hours.
- Saturday service, which they say they have on the website, is not consistently available and seems to sometimes follow the Harvard academic schedule and other times not (doesn't run at all in the Summer, but that's understandable). No warning about this, either. read more