Fantastic customer service. If your glasses break (my mom's lost a nose pad), they will repair…read morethem while you wait, often at no charge. And if you are from out of town and your glasses break, they might even repair those, too! That was my experience.

AMAZING SERVICE! super nice and fixed my glasses for free! The best glasses place to go in the…read moreBerkshires!

Phenomenal Service, selection, and Value . Extra phenomenal is the proprietor, patient amf Kind…read more... Didn't rush me to make a decision, and trust me it takes me forever to make up my mind! Now, for lovely Laura below, I have two beautiful black cats, named Halle Berry, and Serena because they are so beautiful. I would assume that makes me racist. Narcissist people, such as yourself, find faults in others that they themselves have. It's a way of making their selves feel better, and allegedly look better in the eyes of others.

Well...Jeff has lost 200 dollars from me at minimum…read more.. Jeff--I believe that's the name of the business owner and I were talking about our cats and then he suddenly paused...before saying something extremely racist. To be clear, I am white. I believe the hesitation was to consider if it was "safe" to make the joke that he did. The shop is not a large space and I did not want to lose my temper and escalate anything, so I pretended to laugh and told him I needed my relatives' approval before buying anything. Well. I have a lot of racist relatives. They would defend this man. I won't. I will not give him money, theirs, mine, or anyone else's. It's sad to hear a local business owner and operator, otherwise welcoming, kind and polite, talk like that because it undoes his kindness--he's only willing to show it to people who look like he does. It's disturbing because this is not the screaming, overt racism of domestic terrorists and our government of 2026. it's insidious. It's literally in our mom and pop next door local businesses. I'm not going to repeat what he said. Doubtless, he has many excuses for it. I would, sadly, for the sake of his cats, who sound delightful, warn my friends of every color not to give this man an income. There was and is no excuse on this planet for what he said. Please consider that if you shop here, you are supporting his racism.

I finally had my appointment. I'm am so glad I waited. The office was huge. The staff was very…read morehelpful. And my eye appointment was above satisfactory. Quick and simple. I would definitely recommend this Eye Center in Pittsfield.

Seniors beware. This center will not inform you that…read morecertain procedures are not paid for by medicare. "Refractions" otherwise known as vision tests are not covered. I do not need glasses so do not need this test. It was done with out asking me if I wanted it and then...I was charged for it. $40. So a surprise $40 charge for something I did not need, want or ask for. An obvious mistake on the part of the staff, right? Well the billing department thinks not . I was told I should have reviewed the huge book Medicare sends with my benefits and I would have seen that refractions are not paid for. Had I looked through those hundreds of pages I would not have understood anyway as I only recently learned the word. I have never needed these tests. Nor does anyone who does want a new prescription. Nobody even apologized. While the doctor and assistant were pleasant, the support staff (billing, those who work the desk and the phone) are the opposite. We seniors deserve more respect. Instead it seems Berkshire Eye Center staff is more concerned about making money than patients.

Mark sold my step-mom a hearing aid more than a year ago. She has needed frequent help adjusting…read morethe fit, and keeping it working well. Mechanical things are pretty difficult for her but this one stays in her ear and Mark is always helpful and kind and there is no charge beyond the original cost. He provided answers to our many questions when we were shopping for the aid, and he has lived up to everything he promised.

Very nice helped me fix my glasses on a Saturday walked in not a client but will be now!!!read more

I have been going here for years for my eyeglasses. The staff are very friendly and knowledgeable…read more In the past 1 1/2 my family has bought 4 pairs of glasses from here. I like how they are honest when picking out the perfect frame for your face and the old fashion pleasant atmosphere. Yes you could probably go to Walmart and get a cheap pair of glasses, but that's what you will get cheap and big box service. I like how the have a year warranty on the lenses you buy of course depending if you get scratch resistance. You can walk in anytime and they will re align you frames when ever they get loose. And they do the work there they don't send your frames out to be done. I also like how they are willing to work with you. If you go there once they will remember you and treat you like their only customer. What get service!!!!

In my long career as an optician I have worked with many Finishing Labs. The team at Perferx…read moreOptical are the most accurate and helpful lab in New England.

Tom has always been incredibly helpful to me when I needed a new pair of glasses or contacts. More…read moreimportantly, he was very compassionate and helpful when I had to get emergency care for my eyes for a variety of reasons. He's compassionate, kind and knowledgeable and I would not hesitate to recommend him.

The best service in eye-care, anywhere…read more This little shop has an amazing collection of different frames, contacts, and they also provide eye exams. Whether you're looking for a new look, or need to get a check up, this is your one stop shop. I've been coming here since I was young and I don't like to go anywhere else, although I have. I always make the trip here when possible because of the amazing service and care I've received. Tom is super friendly, knowledgeable, and helpful. You can take your time in deciding what frame is for you, and Tom will always help you make the best choice. He's always willing to help the local community, and has been in business for over 30 years! He's charismatic and knows how to talk to anyone, younger or elder. If you need an exam, glasses, contacts, or even a chat about possibilities, this is the best place for your eye needs!